Member Service Representative/Personal Banker

Position: Member Service Representative / Personal Banker Location: Wantagh, NY Job Id: 477 # of Openings: 1 Benefits Competitive compensation with paid training Engaged managers who value your input, are transparent, and provide coaching for your success Professional development with growth opportunities and a supportive learning environment A friendly, inviting work culture filled with social activities that inspire creativity and collaboration Retirement benefits, featuring a 401(k) with a generous match plus a defined pension plan Comprehensive benefits including medical, dental, and vision coverage Employee activity groups that foster a sense of belonging and teamwork Tuition reimbursement and school loan repayment plans for full‑time employees Gym reimbursement and employee wellness time off to support your health and wellness Flexible PTO options that include vacation payout and sick time incentive payouts Discounts on employee loans to help you create financial success Supplemental benefits such as pet insurance, legal plan, and AFLAC plans Responsibilities Direct dealing with members and potential members Support and promote a successful service/sales culture by identifying the needs of the membership and cross‑selling the appropriate products Efficiently and accurately process transactions (loan payments, transfer of funds) Research and resolve member concerns Sufficiently and accurately record information Efficiently utilize the software system provided to perform member transactions Engage with members to obtain information and explain available services to meet their financial needs Qualifications Bachelor’s degree or minimum of 18 months of relevant experience in the financial industry or in customer service Previous banking or financial services experience Desire to provide outstanding member service Ability to discuss products and services Professional appearance coupled with an enthusiastic, assertive personality Self‑motivated Thorough knowledge of negotiable instruments Dependable (arrive to work on time as scheduled) We provide a competitive salary that aligns with qualifications and experience. Compensation may differ based on factors including experience, skill set, and current performance (if applicable). While candidates who do not fulfill the minimum requirements may be considered, this may require a position level, salary, or salary grade adjustment to reflect current experience. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c) #J-18808-Ljbffr Jovia Financial