Security & Infrastructure Solution Specialist - TAMPA BAY ONLY

Job Description

Job Description

InfoSight is seeking a full-time Security & Infrastructure Solution Specialist in the Tampa Bay Area to support client environments across Level 1 technical support, security operations, systems administration, and infrastructure projects.

This is a hands-on hybrid technical role for someone with a solid foundation in Windows systems, networking, virtualization, cybersecurity, and cloud technologies who wants to continue developing into a stronger infrastructure and project resource.

The Security & Infrastructure Solution Specialist will handle day-to-day Level 1 technical support and security related responsibilities while also working alongside Solution Architects, and other senior technical resources on server, virtualization, networking, cloud, security, and infrastructure projects.

Core Responsibilities

Level 1 Technical Support

·         Provide Level 1 technical support for client users and environments.

·         Troubleshoot common Windows workstation, laptop, Microsoft 365, application, printer, and connectivity issues.

·         Perform password resets, account unlocks, basic access changes, and standard user administration.

·         Assist with user onboarding and offboarding tasks.

·         Troubleshoot basic VPN, DNS, DHCP, wireless, and network connectivity issues.

·         Support endpoint configuration, software installation, patching, and routine troubleshooting.

·         Follow documented procedures and knowledge base articles for common technical issues.

·         Maintain accurate ticket notes, client communication, and technical documentation.

·         Identify issues requiring advanced troubleshooting and escalate them to the appropriate senior technical resource.

·         Assist with routine server and infrastructure monitoring when required.

Security Operations

·         Assist with monitoring and triage of security alerts generated by SIEM, endpoint security, firewall, cloud, and other security platforms.

·         Perform initial investigation of security alerts based on established procedures.

·         Assist with endpoint detection and response platforms such as SentinelOne, Microsoft Defender, or similar technologies.

·         Review suspicious authentication activity, malware detections, endpoint alerts, and other security events.

·         Gather relevant evidence and technical information for senior SOC resources.

·         Follow established incident response and escalation procedures.

·         Assist with endpoint isolation, remediation, and recovery activities when directed.

·         Support vulnerability remediation and security related configuration tasks.

·         Maintain accurate documentation of investigations, findings, and remediation activities.

Scope note: The Security & Infrastructure Solution Specialist is not expected to independently lead complex security investigations. Advanced investigations and incident response decisions will be escalated to senior security resources.

Infrastructure and Project Support

·         Work alongside senior technical team members on cloud and on premises infrastructure projects.

·         Assist with the deployment, configuration, migration, and troubleshooting of Windows Server environments.

·         Support enterprise virtualization platforms including VMware vSphere and ESXi, Microsoft Hyper V, and Nutanix.

·         Assist with physical to virtual, virtual to virtual, and cloud migration projects.

·         Participate in server refreshes, infrastructure upgrades, consolidations, and data center migrations.

·         Assist with Microsoft Azure and AWS deployments and migrations.

·         Support hybrid cloud environments and connectivity.

·         Assist with Active Directory, DNS, DHCP, Group Policy, and Entra ID related project work.

·         Support server hardware, storage, backup, replication, and disaster recovery solutions.

·         Assist with network configuration related to infrastructure projects, including VLANs, routing, VPNs, DNS, firewall rules, NAT, and connectivity.

·         Participate in technical discovery and infrastructure assessments.

·         Assist with documenting network topology, server environments, cloud resources, security controls, and technical dependencies.

·         Execute assigned portions of implementation and migration plans developed by senior technical resources.

·         Participate in testing, validation, troubleshooting, and post migration verification.

·         Identify project risks, dependencies, and technical concerns and escalate them appropriately.

·         Assist with project documentation, knowledge transfer, and transition to ongoing operations.

Required Qualifications

·         2 to 4 years of hands on IT support, systems administration, infrastructure, networking, security operations, or related technical experience.

·         Experience providing Level 1 technical support in a business or managed services environment.

·         Hands on experience supporting production Windows environments.

·         Working knowledge of Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.

·         Experience with VMware, Hyper V, Nutanix, or another enterprise virtualization platform.

·         Understanding of networking fundamentals including TCP/IP, VLANs, routing, DNS, VPNs, firewall rules, and NAT.

·         Ability to troubleshoot common endpoint, application, authentication, and connectivity issues.

·         Basic understanding of cybersecurity concepts and security alert investigation.

·         Ability to follow established technical, security, and incident response procedures.

·         Ability to work from technical documentation, project plans, and established standards.

·         Strong troubleshooting, communication, and documentation skills.

·         Ability to manage multiple tickets, technical assignments, and project responsibilities.

·         Ability to recognize when an issue requires escalation to a senior technical resource.

Preferred Experience

·         Infrastructure migrations and server deployments or upgrades

·         VMware, Hyper V, or Nutanix administration and migrations

·         Microsoft Azure or AWS

·         SIEM monitoring and alert triage

·         SentinelOne, Microsoft Defender, or similar EDR platforms

·         Firewall administration

·         Backup and disaster recovery

·         Server hardware and storage

·         Microsoft 365 and Entra ID

·         Infrastructure assessments and vulnerability remediation

Preferred Certifications

·         CompTIA A+, Network+, or Security+

·         Microsoft Azure or Microsoft 365 certifications

·         VMware or Nutanix certifications

·         AWS certifications

·         Cisco or other relevant infrastructure or cybersecurity certifications

What Success Looks Like

Success in this position means being dependable while steadily developing into a strong infrastructure and project contributor. The ideal Security & Infrastructure Solution Specialist can independently resolve standard Level 1 issues, properly triage and escalate security events, execute assigned project tasks, communicate clearly, maintain accurate documentation, and recognize when senior engineering or architecture involvement is required.