Consumer Loan Operations Specialist

Location Hybrid,Dover, NH, 03820,United States Base Pay $18.65 - $23.32 / Hour

OUR LEADERSHIP PHILOSOPHY

At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization. As such, we all hold ourselves accountable to the following:

LEADERSHIP COMPETENCIES

Demonstrates Interpersonal Awareness & Skills A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As an individual leader, you will demonstrate active listening, clear communication, and contribute beneficially to team dynamics. Embraces Change & Learning This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader, you will actively engage in personal development, embrace change enthusiastically and support team members in their growth. You will also demonstrate flexibility and adaptability in response to changing circumstances. Utilizes Critical & Creative Thinking Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges team members to take initiative beyond one’s immediate responsibilities. As an individual leader, you will actively look for and share opportunities for improvement, show open-mindedness to new ideas and professionally challenge inefficient processes. You will also actively contribute to defining solutions and promoting innovation. Takes Personal Ownership This competency focuses on taking responsibility for performance goals, proactive collaboration, and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As an individual leader, you will be actively engaged in setting and achieving performance goals, take responsibility for personal action and decisions and seek opportunities for self-improvement and skill development.

POSITION SUMMARY

The Consumer Loan Operations Specialist plays a critical role in supporting the end-to-end loan processing cycle. This position is responsible for collecting and auditing loan documentation, coordinating loan closings, booking loans to the core banking system, and ensuring timely and accurate funding.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Collects and organizes loan documentation from members, internal departments, and third-party vendors to ensure complete and accurate loan files. Audits loan files for accuracy, compliance with credit union policies, and adherences to federal and state lending regulations. Communicates with members and Loan Servicing to clarify documentation requirements and provides status updates to ensure a smooth lending experience. Manages the scheduling and coordination of loan closings with members, verifies that all necessary documentation is completed and conditions are fulfilled prior to disbursement. Process and disburse loan funds and completes required documentation in accordance with approved terms and timelines. Enter consumer loans into the credit union’s core processing system and verifies data accuracy and consistency with approved terms. Processes loan funding by disbursing funds in accordance with loan agreements and ensuring proper documentation is retained. Collaborates with Member Service Representatives and underwriters to resolve discrepancies or missing information in loan files. Supports post-closing activities, including document imaging, file retention, and quality control reviews. Stays current on lending regulations and internal policies, participating in training and process improvement initiatives as needed. Follows and adheres to the Credit Union’s policy regarding attendance and punctuality.

JOB SPECIFICATIONS

Proficiency in loan origination systems (LOS), core banking platforms, and document management systems. Familiarity with Microsoft Office Suite (Word, Excel, Outlook). Strong understanding of consumer lending regulations, loan documentation requirements, and credit union policies and procedures. Excellent verbal and written communication skills. Professional interaction with members, vendors, and internal teams. High level of accuracy and attention to detail in reviewing documents, booking loans, and processing funds. Skilled at maintaining accuracy and productivity while working under pressure in a fast-paced, compliance-focused setting.

EDUCATION, TRAINING & EXPERIENCE

High School Education or GED. 1-3 years of experience within a financial institution and has in-depth knowledge of consumer loans. Minimum of 2 years of experience in consumer lending, loan operations, or financial services, preferably within a credit union or banking environment.

WORK ARRANGEMENT:

Hybrid work is an opportunity to find the right balance between working in the office and remotely, especially if it supports individual success and the needs of our organization. Hybrid schedules are determined by the hiring manager based on business unit needs and may vary by department.

PHYSICAL REQUIREMENTS

Must be able to walk, stand, sit, speak, read, write, see, hear, push or pull (with or without accommodation). Ability to remain sitting in a stationary position for extended periods of time operating office/computer equipment. Occasionally lifts and/or moves up to 20 pounds. Back Office Benefits That Work for You We know life doesn’t pause when you’re at work — and your benefits shouldn’t either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most. Student Loan & Tuition Assistance – Whether you're paying off debt or going back to school, we help lighten the load. Employee Loan Discounts – Get access to lower rates on personal loans, just for being part of the team. Weekly Paychecks – Because waiting two weeks shouldn’t be the norm. 401(k) with Employer Match & Profit Sharing – We invest in your future with generous contributions and immediate vesting. Time Off That Respects Your Life Lighthouse Leave Program – Paid time off for major life moments, from welcoming a child to caring for a loved one. Volunteer Time Off (VTO) – Give back to your community with paid time to serve. PTO + Paid Federal Holidays – Rest, recharge, and celebrate without worry. Balanced Schedule – All branches close by 5pm and on Sundays — no late nights or unpredictable shifts. Comprehensive Medical, Dental & Vision Plans – Coverage that starts quickly and fits your needs. HSA/FSA Options – Save pre-tax dollars for everyday health expenses. Discounted Pet Insurance – Because furry family members deserve care too. Employee Assistance Program (EAP) – Free, confidential support for life’s challenges — available 24/7. Culture & Connection Annual Bonus Program – Celebrate your wins, your teammates’ successes, and the Credit Union’s growth — together. Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more. Ongoing Training & Career Growth – We invest in your development from day one. Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization. TRAVEL REQUIREMENTS Travel will be required for ongoing training, meetings and/or other business needs. #J-18808-Ljbffr Lighthouse Credit Union