Lead Front Desk Associate

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Employee discounts

About The Lash Lounge®

The Lash Lounge® is the premier salon specializing in custom Eyelash Extensions, Perming, Tinting, Threading and more. We pride ourselves on delivering an elevated guest experience while building long-term relationships through our exclusive membership program. Our front desk team plays a critical role in driving salon success by converting leads into loyal members and maximizing every guest interaction.

Position Overview

The Lead Front Desk Associate is a key sales and leadership position responsible for managing incoming leads, driving membership sales, and setting the standard for front desk performance. This role is ideal for someone who thrives in a fast-paced, goal-oriented environment and enjoys coaching others while delivering exceptional customer service.

Key Responsibilities

Sales & Lead Management

• Proactively follow up on new leads via phone, text, and email to convert inquiries into booked appointments and memberships
• Confidently present and sell The Lash Lounge® membership options and retail products
• Track, manage, and nurture leads through the CRM system
• Meet or exceed individual and team sales and membership goals

Front Desk Leadership

• Serve as the lead and role model for front desk associates, setting expectations around sales, service, and professionalism
• Assist in training and coaching front desk staff on scripts, objection handling, and closing techniques
• Support daily front desk operations including scheduling, check-in/check-out, and guest flow

Guest Experience

• Create a welcoming, luxury experience for every guest—both in person and over the phone
• Resolve guest concerns with professionalism and a solution-oriented mindset
• Ensure accurate guest records, memberships, and payments

Operations & Administrative Duties

• Open and/or close the salon as needed
• Maintain front desk organization, cleanliness, and brand standards
• Support management with reporting on leads, memberships, and front desk performance
• Other duties as assigned

Qualifications

• 2+ years of experience in sales, front desk, hospitality, or customer service (membership-based spa/salon experience preferred)
• Proven ability to sell memberships, packages, or recurring services
• Strong phone presence and confidence handling objections
• Leadership mindset with the ability to coach and motivate others
• Organized, detail-oriented, and comfortable working with goals and metrics
• Flexible availability, including evenings and weekends

What We Are Looking For

• A natural closer who enjoys sales and relationship-building
• Someone who takes ownership of results and leads by example
• A polished, professional communicator who aligns with a luxury brand
• A team player who thrives in a performance-driven environment
• A self-starter who can work independently or as part of the team

Compensation & Benefits

• Competitive hourly pay + commission/bonuses based on membership sales
• Free lash extensions and other salon services
• Discounts on retail products
• Growth opportunities
• Supportive, positive team culture 

Available Schedules: 

• Full-Time: Tuesday - Saturday: 11am to 7pm
• Full-Time: Wednesday - Sunday: 11am to 7pm