Shift Manager (Auntie Anne's Mall of America - Bloomington, MN)

Fresh Dining Concepts is the leading Franchisee of GoTo Foods - the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team!

Position Summary:

A Team Member is responsible for the preparation and presentation of Auntie Anne's and/or Cinnabon products to the guests, and for the maintenance of the store premises and equipment, in accordance with Fresh Dining Concepts, LLC.

Job Duties and Responsibilities:

Include but are not limited to:

• Prepare dough and other products (lemonade, butter, dips, Cinnabons, and yogurt).
• Roll, twist, dip, shape, bake, and bag pretzels/Cinnabons/yogurt.
• Prepare specialty pretzels or other brand products for Cinnabon.
• Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color.
• Dip, drain, and fill pretzels/Cinnabons in the warmer/hot plate.
• Prepare drinks and bag orders using appropriate health and safety measures.
• Exhibit a friendly, and courteous attitude toward guests and co-workers.
• Host, greet, and serve guests with a smile, and take orders.
• Assertively and professionally suggest and upsell to increase the company's profitability and check average.
• Operate the point-of-sale system efficiently with minimum voids and accurately make change.
• Serve and provide samples to potential guests.
• Set up equipment, utensils, and supplies for opening.
• Break down, clean, and put away equipment, utensils, and supplies at closing.
• Perform cleaning and maintenance procedures as directed by the team member in charge of the shift.
• Always comply with uniform policy and company hygiene/appearance standards.
• Maintains regular and consistent attendance and punctuality.
• Complies with Fresh Dining Concepts, LLC policies and procedures, including relevant federal and state regulations (safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc.)

Required Qualifications:

• 0-1 years of experience in the food service industry or equivalent retail experience.
• Current food handler certification, or ability to obtain certification within the first 30 days as required by local law.
• Basic math and basic reading skills.
• Ability to understand and carry out oral and/or written instructions in English and request clarification when needed.
• Strong guest focus with excellent people skills; including positive can-do attitude and quick learner.
• Availability to work shifts.
• Ability to develop and maintain effective working relationships with co-workers.
• Compliance with all health and sanitation laws and regulations.

Preferred Qualifications

• Experience in computer, smart phones, iPads, retail handhelds, and POS systems.
• General knowledge and understanding of the food industry or retail operations preferred, but not required.

Job Requirements/Physical Demands:

• The essential job functions are prolonged/stationary standing, walking, squatting, bending, and repetitive and constant hand/arm motions (i.e. rolling, dipping pretzels/Cinnabons).
• The ability to lift 50+ pounds.
• Ability to work in a fast-paced, highly stressed environment when dealing with point-of-sale system/guests/staff.
• Work with agility.
• Occasional long hours within the state and federal applicable laws.
• Ability to write simple correspondence [In English]. Ability to effectively share information in a one-on one and/or small group settings to guests, and other employees of the organization who only speak English for safety and communication purposes.
• Ability to test products by taste, color, and smell.

Age Requirements

• (Cinnabon / Auntie Anne's) Oven - minimum age to operate is 16 years old (16-year-old not able to use freight elevator)
• (Cinnabon / Auntie Anne's) Mixer - minimum age to operate is 18 years old.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The duties, responsibilities, and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list.