New Shop Opening Manager

Job Description

Job Description

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At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DMV area, Colorado, Chicago, and Philadelphia on the way! We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We’re hiring a New Shop Opening (NSO) Manager based in Washington, DC or Colorado!

The New Shop Opening Manager is responsible for preparing the shop and team for opening, leading on-site training, and meeting first month business goals. The NSO Manager is a CYM training expert and has a thorough understanding of all operational tools and training materials. The NSO Managers will be motivated by developing others and have a track record of success with new shop openings and/or CYM shop operations. You’ll be an inspirational leader for your team, nurture the next generation of leaders at CYM, and be instrumental in establishing our relationship with our new communities and markets through our Values (“VIBES”). You will have direct oversight of new Call Your Mother locations through opening, working side by side with the leadership team and accountable for opening and launch results.

Company Core Values & Expectations:

• Vibrant – You are abundantly happy, fun, passionate, playful, and kind
• Integrity – You are honest, caring, real, and always strive to do the right thing and take pride in what you do
• Belonging – You will work as a team to make people feel welcome 
• Energy – You are active, proactive, and work hard to make things happen
• Seize the Moment – You make the most of every guest opportunity by saying yes and by trying new things, and by being original

As a CYM team member, you’ll make an impact by:

• Creating extraordinary moments for our team members
• Contributing to our business with your ideas and feedback
• Supporting and lifting up our communities and neighborhoods
• Being yourself and making genuine relationships with team members 

Your responsibilities will be:

• Leads hiring for new shops: recruit/hire talented team members in partnership with the Director of Operations, District Manager, and General Manager
• Lead training at new shops: Work side-by-side with new team members from construction turnover to grand opening, clearly communicating goals, standards and values
• Validate training of assigned openings leadership teams (Managers, Front of House, Kitchen Team Members)
• Responsible for Pre/Post-Opening Budget including; New Shop Openings (NSO) Team Travel and Entertainment expenses (if applicable), Pre-Opening Labor, Pre/Post-Opening Cost of Goods Sold (COGS)
• Lead completion of the NSO opening checklist deadlines in conjunction with the Director of Facilities and New Construction
• Lead set up of new shop including smallwares, and all necessary items for a complete shop setup
• Validating shop design and setup including equipment, layout, FF&E, etc
• Assess on-going shop opening processes, identify areas for improvement, present recommendations for improvement to cross-functional leaders, and lead the change process
• Assist with projects as directed that support the NSO process in conjunction with Department Heads, with a focus on streamlining NSO Training processes, reduction of NSO Training Timeline with a focus of training efficiency and cost savings
• Provide support to the Director of Facilities and New Construction to ensure all punch list tasks are completed by Development/GC by their specified due date
• Partners with General Manager in writing the training and opening schedules
• Collaborate with Learning & Development and Operations teams to implement training programs and materials that support ongoing talent development and readiness for future openings and market expansions.
• When not assigned to a new store opening, serves as a task force manager and may be deployed to support any location requiring operational assistance, leadership coverage, training or performance improvement support.

You’ll be a great addition to the CYM team if you:

• Have at least two years of management experience
• Can work flexible schedules and be present for a combination of weekdays, weekends and holidays; you’ll work five days per week with two days off with a schedule driven by the needs of the business
• Have the ability to travel to open a new location for 6-8 weeks at a time.
• Possess a natural ability to attract, develop, and retain high performing work teams
• Exhibit outstanding leadership skills and ability to motivate a diverse team in a fast-paced environment
• Believe in a hands on managing style and be willing to lead by example
• Have excellent written/verbal communication and interpersonal skills
• Have analytical skills to identify trends, make operational decisions, and solve problems
• Can travel to Call Your Mother locations nationally and spend upwards of 8 weeks with each new restaurant team

Physical Requirements:

The physical demands for this position are seeing, hearing, speaking, reaching, occasionally lifting up to 50 pounds, sitting, standing, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation. 

You’ll love working at CYM because:

• Competitive base salary of $75,000/year plus bonus opportunity.
• Exciting opportunities for growth and development! With CYM’s continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.
• Great people, real support, and incredible VIBES. We’re focused on a positive, people-first culture where everyone feels they belong and they’re supported. You’ll find a team that’s welcoming, celebrates wins together, and most importantly, keeps things fun every day!
• Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff  averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.

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