Night Auditor $27.27hr - Full Time at Marrriott SD Gaslamp

Night Auditor at Marriott San Diego Gaslamp Quarter

We are seeking a diligent and detail-oriented Night Auditor to join our team at Marriott San Diego Gaslamp Quarter. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary responsibilities will include auditing financial records, providing guest services, and ensuring the safety and security of the premises.

This is a Full Time position (30-40 hours) that pays $27.27 per hour. Overtime eligible. This position is eligible for group health benefits including Medical, Dental and more. Must be able to work the graveyard shift (typically 11pm-7:30am), including weekends and holidays. This position will train as an hourly Guest Service Agent with a pay rate of $26.27 per hour.

Benefits include Vacation, Holiday, and Sick pay; Medical/Dental/Vision (with opt. out option); Hotel Room Discount; Free Parking ($200 value); Meal allowance per 8 hour shift ($10 per meal period); Life Insurance AD&D 401(k) 4% Match; Discount programs; Education Assistance Program; Voluntary Long-Term Disability; Voluntary Short-Term Disability; Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance; Shoes for Crews Commuter Program.

Do you enjoy interacting with people? Do you thrive on making someone's day? The ideal candidate is someone who will provide our guests with extraordinary service and enrich the guest experience. They are an outgoing individual who loves to converse with people from all over the world.

Essential Job Duties:

• Welcomes and registers Guests according to Brand Standards and hotel procedures.
• Check departing Guests out of the hotel according to Brand Standards and hotel procedures.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
• Authorize revenue allowances as allowed by hotel policy.
• Resolve guest problems and complaints.
• Ensures total guest satisfaction.
• Answer phone lines and assist/direct guests where needed.
• Follow supervisor's instructions and performs other duties as directed or assigned.
• Complete tasks on daily checklist which includes, but is not limited to: Monitor for customer care cases, guest chats and work orders. Reconcile, balance, audit and/or post all receipts, charges, rooms, etc. Run "End of Day" reports. Close the day. Completes Management reports and distributes accordingly. Maintain Gift Shop to standards including reviewing of placing orders, receiving supplies, restocking shelves and inventory (including alcohol fridge) Review Front Desk Passdown(s) when coming on shift and record pertinent information as needed throughout shift. Communicate with other hotel departments to maintain a high level of guest satisfaction. Maintain and adhere to policies regarding handling of cash bank. Process mail, messages, faxes and packages. Review and respond to guest comments and requests as needed to third party websites including, but not limited to Booking.com, and Expedia Partner Central. Be a Team Player and encourage the teamwork attitude among staff. Attends department and inter-departmental meetings as needed or required.

Why San Diego Marriott Gaslamp Quarter?

We are known as one of the best hotels in Downtown San Diego due in large part to the way we not only care for our guests, but our Hosts as well. Our mission is for our hotel to be a place where our Hosts would love to stay and our guests would love to work! The San Diego Marriott Gaslamp Quarter is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Tracy Smith at View email address on click.appcast.io.

Skills

Required

• Customer Service
• Advanced Teamwork
• Advanced Detail Oriented

Preferred

• Critical Thinking
• Some Knowledge Problem Solving
• Intermediate Conflict Resolution

Behaviors

Required

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Required

• Job Security: Inspired to perform well by the knowledge that your job is safe

Preferred

• Self-Starter: Inspired to perform without outside help

Education

Required

• High School or better.

Experience

Required

• 1 year: Front Desk/Guest Service Agent
• 1-2 years: Customer Service

Preferred

• 1-2 years: Night Audit

Licenses & Certifications

Required

• CA RBS Training