Development Manager

Are you a purpose driven and looking to make a difference in Memphis? Friends For All is looking to add to our team!

Why Friends For All:

For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by HIV/AIDS live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need-including stigma and inequality-to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves .

This is an opportunity to help shape the future of one of Tennessee's most respected community-based organizations. The Development Manager will play a critical role in building sustainable philanthropic support, expanding community partnerships, and advancing innovative programs that improve health outcomes and strengthen communities.

What is in it for you:

• A commitment to work-life balance with: (up to 38 Days Off)
  • 12 accrued vacation days per year
  • 12 accrued sick days per year
  • 14 paid holidays, including Your Birthday!
  • Flex Schedule may be available based on position after introductory period
• Employer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans. Costs for employee per pay period (bi-weekly).

• BCBS PPO Plans
  • PPO Gold premium = $86.56
  • PPO Platinum premium = $214.62
• Dental Plans
  • PPO Low = $1.14
  • PPO High = $5.81
• Vision premium = $1.41

• 401k program with up to 3% employer match starting immediately
• Employer-paid basic life insurance valued at $50,000
• Employer-paid Short-term disability
• Voluntary Life and AD&D, Long-term disability
• Flexible Spending Accounts for healthcare and dependent care
• Student Loan Forgiveness Programs
• Employee Assistance Program with in-person counseling options

To Learn More about Working at FFA: Go to

Compensation:

Friends For All believes in compensating our employees fairly and we look at both internal and external salary analysis. The range listed is an estimate as it looks at the total compensation package as well as factors such as skill sets, training, education and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range as this gives the employee a chance to grow into the role.


Development Manager Job Description

JOB TITLE:

Development Manager

EXEMPT (Salaried) or NON EXEMPT(Hourly):

Exempt

DEPARTMENT:

Development

STATUS:

Full Time

REPORTS TO:

CEO/President

REGULAR HOURS:

M-Th 8:30-5:00, Friday 8:30-4:00

JD REVISION DATE:

June


SUMMARY:

The Friends For All Development Manager serves as a key member of the leadership team responsible for advancing fundraising, donor engagement, community partnerships, and organizational visibility. This position will lead efforts to cultivate and steward donors, identify and pursue new funding opportunities, support grant development activities, and strengthen relationships with community stakeholders who share Friends For All's commitment to improving health outcomes and addressing HIV, sexual health, and social determinants of health.

The Development Manager will utilize donor relationship management systems, fundraising technology platforms, prospect research tools, and data-driven fundraising strategies to support sustainable revenue growth and long-term organizational success. This position serves as an ambassador for Friends For All throughout the community and plays a critical role in advancing the organization's strategic priorities.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Donor Engagement and Stewardship

• Develop, cultivate, and maintain relationships with individual donors, corporate sponsors, foundations, and community supporters.
• Create and implement donor stewardship strategies that strengthen donor retention and increase philanthropic investment.
• Coordinate donor meetings, cultivation events, appreciation activities, and engagement opportunities.
• Develop personalized engagement plans for prospective and existing donors.
• Support major gift cultivation and donor solicitation activities.

Fundraising and Resource Development

• Assist in the development and implementation of annual fundraising strategies and revenue goals.
• Identify and cultivate new donor prospects and sponsorship opportunities.
• Coordinate fundraising campaigns, annual giving efforts, special events, and community fundraising initiatives.
• Support corporate partnership development and sponsorship engagement.
• Monitor fundraising performance and recommend strategies to increase revenue and donor participation.

Grant Development and Funding Opportunities

• Collaborate closely with the grant writer to identify, research, and pursue foundation, corporate, and government funding opportunities.
• Assist in gathering organizational data, program outcomes, and supporting documentation for grant applications.
• Support funder stewardship and relationship management activities.
• Monitor emerging funding opportunities aligned with organizational priorities.

Community and Stakeholder Engagement

• Represent Friends For All at community events, coalition meetings, networking opportunities, conferences, and stakeholder gatherings.
• Build strategic relationships with healthcare organizations, businesses, civic leaders, elected officials, philanthropic organizations, and community partners.
• Identify opportunities to increase awareness of Friends For All's mission, services, and impact.
• Support organizational communications and community engagement initiatives.

Fundraising Operations and Development Technology

• Manage and maintain the organization's donor relationship management (CRM) system and donor database.
• Utilize donor management software to track donor engagement, fundraising activities, prospect development, and stewardship efforts.
• Generate donor reports, fundraising dashboards, pipeline reports, and campaign performance metrics.
• Ensure donor data accuracy, integrity, and compliance with organizational policies.
• Assist in evaluating and implementing fundraising technology and donor engagement tools that improve fundraising effectiveness.
• Conduct donor and prospect research using fundraising and grant prospecting platforms.

Events and Special Projects

• Support planning and execution of fundraising events, donor receptions, community engagement activities, and special campaigns.
• Coordinate event sponsorship outreach and donor participation.
• Assist with development-related communications, presentations, and impact reports.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Regular and predictable attendance is required
• Return all calls, emails and text in a timely manner.
• Participate in weekly or biweekly coaching sessions with supervisor
• Complete Performance Reviews and SMART GOALS
• Participate in All Staff Meetings and In-Service Days

• May need to travel in personal vehicle to meet staff, clients, or community partners at FFA locations or at other locations to meet the needs of the position

• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

SUPERVISORY RESPONSIBILITIES:

• Provide direct supervision of all direct reports to ensure they meet all requirements.
• Ensure Standard Operating Procedures (SOPs) for all processes are regularly reviewed and updated.
• Ensure adherence to customer service policies and procedures to ensure a consistent and high-quality experience for patients, clients, and stakeholders.
• Ensure that staff members adhere to company policy, safety protocols, infection control practices, and ethical standards in all operations.
• Complete routine quality audits to ensure timeliness and accuracy of staff completion of data into all applicable databases.
• Coordinate with internal and external audit teams to prepare documentation and materials, ensure compliance with audit requirement and standards and facilitate smooth and efficient audit processes.
• Determine root causes of challenges that interfere with client care and staff productivity and develop recommendations for improvement.
• Implement weekly coaching sessions and professional development plans with supervised employees to meet expectations and development objectives. Provide signed weekly written staffing sheet to the employee every week.

• Work with HR on employee relations and staff issues including recruiting, onboarding, performance management, development and off-boarding.
• Participate in Manager Training as required
• Maintain a professional relationship with staff and maintain confidential information
• Submit quarterly/monthly reports by the 5th day of each program quarter/month or as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Education and Experience

• Bachelor's degree in Nonprofit Management, Communications, Marketing, Business Administration, Public Health, Public Administration, or a related field required.
• Minimum of three (3) years of progressively responsible experience in fundraising, donor relations, philanthropy, community engagement, business development, or nonprofit management.
• Demonstrated success cultivating donor relationships and supporting fundraising initiatives.
• Experience supporting grant development and grant management activities preferred.
• Experience working within healthcare, HIV/AIDS services, public health, social services, or community-based organizations preferred.

Knowledge, Skills, and Abilities

• Strong relationship-building, networking, and interpersonal skills.
• Excellent written, verbal, and presentation communication skills.
• Experience utilizing donor relationship management (CRM) systems and fundraising databases.
• Experience with fundraising platforms such as Network For Good, Bonterra, Raiser's Edge NXT, Bloomerang, Salesforce Nonprofit Cloud, Neon CRM, DonorPerfect, Virtuous, or similar systems.
• Experience with online fundraising and donor engagement platforms such as Classy, Givebutter, Donorbox, OneCause, or similar tools.
• Familiarity with grant prospecting and research tools such as Foundation Directory Online, Instrumentl, GrantStation, or similar platforms.
• Knowledge of donor stewardship, annual giving, major gifts, sponsorship development, and fundraising best practices.
• Ability to analyze fundraising data and donor engagement metrics to inform strategy.
• Strong organizational and project management skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office Suite and virtual communication platforms.
• Good strategic/critical thinker, self-starter, goal-oriented
• Excellent verbal and written communications.
• Ability to operate with purpose, urgency and accuracy in a fast-paced, deadline-driven environment -- with particular attention to detail and organization
• Ability to work with a diverse client population
• Strong relationship-builder both with team and clients (internal and external)
• Ability to follow verbal and written instructions.
• Computer skills: ability to efficiently navigate the Internet and input data into applicable systems; familiarity with MS Office 365, especially Outlook and SharePoint, Adobe, TEAMs, and Zoom
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Maintain confidential information and adhere to all Friends For All policies and procedures regarding sharing of financial information and Protected Health Information (PHI).

Preferred Qualifications

• Certified Fund Raising Executive (CFRE) credential preferred.
• Experience managing fundraising events and sponsorship programs.
• Experience launching or expanding donor engagement programs.
• Experience working with nonprofit boards and volunteer leadership

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must have a valid State Driver's License, provide proof of automobile insurance coverage to employer at all times and have an automobile to be used daily.

WORK ENVIRONMENT:

We are a mission driven organization made up of people committed to cultivating growth and learning. We believe in providing care for all our clients while providing a welcoming, balanced environment for all our employees. By joining our team, you are joining a group of community-focused professionals who connect people with care.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors.
• Must be able to interact with everyone in a friendly, helpful manner.
• Embodies FFA Values:
  • Equity and Acceptance
  • Trailblazing, Creative and Fearless
  • Joy and Fun
  • Collaboration and Teamwork
  • Service
  • Awareness

Working Conditions

This position requires occasional evening and weekend work to support donor meetings, fundraising events, and community engagement activities. Local travel throughout Memphis, Shelby County, and surrounding communities is required.

ADA SPECIFICATIONS :


Physical and cognitive demands that must be met in order to successfully complete the essential


functions of the job. Reasonable accommodations may be made to enable individuals' disabilities to perform the essential functions unless the accommodation would impose an undue hardship on the organization.

• Requires ability to speak audibly and listen actively.
• Requires ability to use computers, telephones and other office equipment.
• Requires ability to sit for extended periods.
• May require occasional bending and lifting up to 25 pounds.
• May require periodic local travel.

OSHA CATEGORY:

This position performs tasks that may involve exposure to blood, body fluids, or tissues. Training will be provided per Standard Operating Procedure for your area of operation. All FFA employees are offered the opportunity to receive the Hepatitis B vaccination series.

COMMENTS:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

Friends For All is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.