Claims Processor - Remote/Hybrid Working Arrangements

Job Title

Under the mission of the State Treasury, Unclaimed Property Division, This position is responsible for processing owner claims according to the Revised Uniform Unclaimed Property Act (RUUPA) and procedures. This involves interpreting the law and applying it to the review process.

Job Description

Claims processing duties:

• Reviews and analyzes claims submitted to determine whether the documents submitted are sufficient to process the claim and if it is consistent with the reporting company.
• Requests additional information from a claimant or holder when needed to make determinations.
• Investigates whether there are ties to the ownership that may be validated in documents summited or in other sources such as Lexis Nexis/Accurint.
• Maintains claims files, including final disposition and an inventory of detailed analyses.

Customer service duties include:

• Answers phone hotline or emails related to a claim by providing answers regarding the property and instructions concerning the claims process.
• Files claims and sends the appropriate forms to the claimant.
• Request additional information from a claimant either in person, by mail, or via email for other necessary documentation.
• Represents the Division of Unclaimed Property at public outreach events by engaging with attendees, responding to in-person inquiries, and assisting with on-the-spot claim creation.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:

Two (2) years of experience reviewing documentation for eligibility and providing customer service or processing claims for a business. Part-time experience will be pro-rated. This experience must be demonstrated in your application to be considered for employment.

Substitutions:

An Associate's degree from an accredited institution will substitute for the required experience on a year-for-year basis.

Preferred qualifications that a successful candidate will demonstrate:

• Colorado State Government experience as identified above
• Experience providing technical assistance
• Experience reviewing and processing claims
• Experience providing customer service in a busy in-person or call center environment
• Experience working with compliance programs
• Bilingual in Spanish

Required Skills and Competencies:

• Strong attention to detail
• Ability to effectively collaborate with internal and external customers
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Strong problem-solving
• Strong organizational skills
• Ability to work independently
• Aptitude to persist through repetitive work duties
• Ability to provide technical assistance

Conditions of Employment:

• A pre-employment background check will be conducted as part of the selection process.
• You MUST be a Colorado resident to apply for this position.

Supplemental Information

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, a medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. CST is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Janet Martin, Treasury ADAAA Coordinator, at View phone number on click.appcast.io or View email address on click.appcast.io.