Sr. IT Analyst

Full-time

Panasonic Energy Corporation of North America

Overview
Do you want to join a team that's changing the world? Do you have a strong background as a Sr. IT Analyst? Then we're looking for you! Check out the job description and apply now! Put your skills to meaningful use, gain unique experience, and work with world-class team members with diverse backgrounds and expertise who share the same vision. Join the PECNA team today!
Responsibilities
Sr. IT Analyst
( by clicking this link you are being referred to an external site that is not part of Panasonic )
Meet the Recruiter: Samarra Torres
Job Summary
Do you want to join a team that's changing the world? Do you have a strong background as a Senior IT Analyst? Then we're looking for you! Check out the job description and apply now! Put your skills to meaningful use, gain unique experience, and work with world-class team members with diverse backgrounds and expertise who share the same vision. Join the PECNA team today! The Senior IT Analyst is the highest-level individual contributor for analyst owned support services within PECNA IT Operations. This role owns analyst standards, support maturity, escalation strategy, tooling improvement, and technical risk management for endpoint and user support services. The position defines long term direction for analyst workflows, governs ticket quality and operational performance, leads major incident support strategy for analyst owned areas, mentors analysts, and ensures support services are reliable, documented, secure, customer focused, and aligned with business needs.
Essential Duties
Functional Operations:
Own analyst operational standards for incident, request, change, problem, project task, walk up, field support, onboarding, offboarding, endpoint refresh, shared device, asset return, and production area support workflows.
Serve as the highest analyst escalation point for complex endpoint, application, access, shared workstation, printing, mobile device, and user impacting issues that require advanced technical judgment.
Lead analyst response strategy during major incidents by guiding user impact validation, endpoint recovery coordination, communications input, escalation management, and post incident improvement actions.
Participate in on call, after hours support, and maintenance activities as the senior analyst escalation point for major incidents, production support, endpoint deployments, and business critical support events.
Set expectations for ticket queue management, SLA and KPI performance, aging ticket control, escalation criteria, documentation quality, customer communication, and operational reporting across analyst owned work.
Own analyst tooling maturity for ManageEngine Endpoint Central or similar platforms, including agent health standards, deployment practices, patch reporting, inventory accuracy, software deployment governance, and support model improvements.
Own analyst expectations for monitoring tool use, including ManageEngine OpManager alert handling, endpoint impact validation, escalation paths, operational dashboards, and service health reporting inputs.
Lead cross functional alignment for analyst supported projects, endpoint lifecycle planning, access process improvements, device standards, support readiness, tooling changes, and site support models.
Review project plans, change plans, vendor recommendations, support models, and new service introductions to ensure analyst readiness, documentation quality, and long-term supportability.
Define standards for analyst support in office, manufacturing, laboratory, shared workstation, conference room, and mobile support environments.
Perform other duties, responsibilities, and special projects as assigned to support business objectives and operational requirements.
Performance Optimization & Continuous Improvement
Proactively identify systemic support risks, ticket backlog risks, service gaps, tool limitations, endpoint support weaknesses, knowledge gaps, customer experience issues, and KPI performance gaps.
Define and improve analyst performance models for SLA adherence, ticket quality, customer communication, backlog health, escalation discipline, and knowledge base effectiveness.
Lead root cause analysis for significant or recurring analyst owned issues and drive corrective actions across teams.
Develop recommendations that balance service quality, user experience, operational maturity, cybersecurity, compliance, cost, scalability, and long-term supportability.
Training & Team Support
Provide sustained mentorship to IT Analyst I, II, and III team members through coaching, ticket reviews, escalation reviews, technical standards, project guidance, and promotion readiness feedback.
Define documentation standards, knowledge management expectations, analyst playbooks, troubleshooting models, communication templates, escalation guides, and service readiness requirements.
Build analyst capability through training plans, reference materials, peer review routines, root cause learning, and cross training strategies.
Cross-Functional Collaboration & Communication
Influence analyst support strategy across IT Operations, IT Asset Management, Systems Engineering, Network Engineering, Security, Service Desk, vendors, manufacturing teams, and business leadership.
Translate support risks, operational gaps, customer experience concerns, tooling needs, and staffing impact into clear leadership recommendations.
Lead cross functional alignment for major analyst supported initiatives, endpoint lifecycle changes, support model improvements, service readiness, and operational maturity efforts.
Quality, Safety, & Compliance
Ensure analyst operations support safety, quality, cybersecurity, compliance, audit readiness, customer service, endpoint reliability, and operational continuity.
Guide standards for access handling, endpoint support, asset updates, software deployment, patch reporting, ticket governance, knowledge management, support evidence, and incident prevention.
Promote a culture of operational excellence, customer focus, accountability, continuous improvement, and disciplined technical execution.
Personal Protective Equipment (PPE) Requirements
To ensure the health and safety in the workplace and for the protection of our employees, wearing PPE is a possibility and may include equipment such as a full Tyvek suit, safety shoes, gloves, safety glasses, face mask, bump cap, and a full hazmat suit that includes a respirator.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Qualifications
Requirements - Required and/or Preferred
Required Education, Certifications, And Licenses
High school diploma or GED and related technical training, or equivalent combination of education and experience.
Preferred Education, Certifications, And Licenses
Bachelor degree in Information Technology, Computer Science, Cybersecurity, Engineering, Business Information Systems, or a related technical field.
Essential Qualifications
7+ years of progressive IT Analyst, endpoint support, desktop support, field support, service desk, application support, technical lead, or related IT operations experience.
Expert knowledge of endpoint support, Windows, Microsoft 365, endpoint management, ITSM practices, access support, business application support, remote support, ticket management, and analyst support workflows.
Demonstrated ability to define standards, influence support strategy, mentor analysts, improve operating performance, manage technical risk, and lead complex support initiatives across teams.
Strong business communication skills with the ability to explain operational risk, support gaps, investment needs, KPI trends, and recommended actions to leadership and stakeholders.
Ability to lead critical support events, after hours maintenance, on call escalation, and major incident support for analyst owned services as required by business need.
Must have working level knowledge of the English language, including reading, writing, and speaking English.
Alignment to Panasonic’s seven core principles including contribution to society, fairness and honesty, cooperation and team spirit, untiring effort for improvement, courtesy and humility, adaptability, and gratitude.
Preferred Qualifications
Experience with ServiceNow, ManageEngine Endpoint Central, ManageEngine OpManager, Microsoft Intune, Autopilot, SCCM, endpoint security, analytics reporting, and support process automation.
Experience developing analyst standards, support maturity roadmaps, ticket quality models, service readiness models, endpoint lifecycle processes, and leadership recommendations.
Relevant certifications such as CompTIA Security+, Microsoft, ITIL Foundation, HDI, endpoint management, project management, or similar credentials.
Physical Demands
Physical Activities: Percentage of time (equaling 100%) during the normal workday the employee is required to:
Sit: 10%
Walk: 70%
Stand: 20%
Required Lifting and Carrying: Rare (<1%), Occasional (1-33%), Frequent (34-66%), Continuous (67-100%)
For This Position, The Required Frequency Is
Up to 10 lbs.: Frequent
Up to 20 lbs.: Frequent
Up to 35 lbs.: Occasional
Team-lift only (over 35 lbs.): Occasional
Benefits & Perks - What's In It For You
Panasonic Energy prioritizes total well-being and offers comprehensive benefits options to support physical, emotional, financial, social, and environmental health:
Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits – Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs –Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
Employee Recognition Program - High5 employee recognition and awards platform, quarterly and annual employee recognition
Annual Bonus Program - Opportunity for an annual performance-based bonus.
On-site Food Options: Several on-site cafes, plentiful snack and beverage kitchens, revolving on-site vendor visits and employee events
Free Shuttle: Rides to and from work!
Where You'll Be
For our onsite roles, Panasonic Energy is committed to fostering an ideal working environment that goes beyond the conventional. We understand the significance of moments that matter in your onsite experience, and we prioritize creating a workspace that not only promotes productivity but also ensures a fulfilling and positive work atmosphere. Join us at Panasonic Energy, where your onsite presence is valued, and we strive to make each moment count in your professional journey.
Who We Are
Meet Panasonic Energy! At Panasonic Energy, you'll do work that matters as we are dedicated to transforming the world through the acceleration of sustainable energy. By producing safe, high-quality lithium-ion batteries, you become part of a team that plays a crucial role in creating technologies that move us.
Our journey began in 2017, and now, as the world's largest lithium-ion battery factory, we are expanding operations to De Soto, Kansas, providing you with the opportunity to experience career growth in more ways than one.
As an innovative thinker, you'll thrive here, as we continually push the boundaries of lithium-ion battery technology and production capabilities to enhance efficiency and performance in EVs.
Being part of Panasonic Energy means positively contributing to society, aligning with our commitment to building a better world through sustainable energy solutions.
We care about what you care about, fostering an environment where your contributions make a meaningful impact on the future of energy and transportation. Join us and be part of a team that values your work, encourages innovation, and actively contributes to a positive societal impact.
In addition to an environment that is as innovative as our products, we offer competitive salaries and benefits.
We Take Opportunity Seriously
At Panasonic Energy, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.
We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, submit your application!
Supplemental Information
Pre-employment drug testing is required.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.
Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. without restriction.
Thank you for your interest in Panasonic Energy Corporation of North America.
R-106859

Apply

Vacancy posted 21 days ago

Similar jobs that could be interesting for youBased on the Sr. IT Analyst in Nevada vacancy

Senior IT Specialty Analyst/Clinical
$110.95k - $163.2k
City/State Norfolk, VA Work Shift Multiple shifts available Overview: Overview The Senior IT Specialty Analyst is responsible for the day-to-day support, maintenance, optimization, and enhancement of Epic applications across Clinical, Revenue Cycle, and Access...
Senior
Full time
Temporary work
Remote work
Shift work
Sentara Health
Nevada
15 days ago
Epic Healthy Planet Senior IT Specialty Analyst - Remote
$110.95k - $163.2k
City/State Virginia Beach, VA Work Shift First (Days) Overview: Sentara is hiring for an Epic Healthy Planet Senior IT Specialty Analyst! This is a fully remote position! Overview Responsible for day to day support, build and optimization of Epic Healthy Planet care...
Senior
Full time
Temporary work
Remote work
Shift work
Sentara Health
Nevada
7 days ago
Senior Data Analyst
$85k - $100k
...Randstad is seeking a strategic, business-minded Senior Data Analyst on behalf of a premier gaming manufacturer. In this position, the analyst will drive operational excellence by tracking inventory turnover, optimizing asset valuations, and streamlining global supply...
Senior
Full time
Work at office
Randstad USA
Las Vegas, NV
1 day ago
Senior Data Analyst
...Senior Data Analyst | Fully Remote Location: Remote – U.S. Employment Type: Full-Time About the Role We are looking for an experienced Senior Data Analyst to turn complex data into meaningful insights that drive product performance, program outcomes, operational...
Senior
Full time
Remote work
NationsBenefits
Las Vegas, NV
4 days ago
Senior Data Analyst
...Senior Data Analyst ABOUT PUPPYSPOT PuppySpot is the leading puppy placement service in America. We combine our passion for puppies with a commitment to excellent service and delivering unconditional love in an empathetic, thoughtful, and expert way. Our team works...
Senior
Remote work
Flexible hours
Jobrapido
Las Vegas, NV
2 days ago
Senior Operations Data Analyst
...Description Position Summary Credit One Bank is looking for a Senior Operations Data Analyst to support the overall growth of the organization. The individual in this position will primarily be responsible for business project management and act as a subject...
Senior
CreditOne
Las Vegas, NV
1 day ago
Senior Healthcare Data Analyst
$106.52k - $157.27k
City/State Virginia Beach, VA Work Shift First (Days) Overview: Sentara is hiring a Senior Healthcare Data Analyst! This position is fully remote. Overview The Senior Healthcare Data Analyst provides data analysis support to the customer and is responsible for converting...
Senior
Full time
Temporary work
Remote work
Shift work
Sentara Health
Nevada
16 days ago
Senior Healthcare Business Analyst (Remote)
...Eliassen Group is seeking a Sr Business Analyst to support a large, multi-year Health Plan initiative. The role will elicit, analyze, document, and manage requirements for changes to business processes, policies, information, and information systems for complex business...
Senior
Remote work
Eliassen Group
Carson City, NV
10 hours ago
Senior Business Systems Analyst
Requirements Gathering: Work directly with retail business stakeholders to gather, analyze, and document business and functional requirements related to, payment gateways, and inventory management. POS/Integration Analysis: Analyze current retail store systems and design...
Senior
IVIDTEK INC
Las Vegas, NV
1 day ago
Senior Health Equity Analyst (Data Intelligence Analyst) - Remote
$118k - $172k
...that fuels innovation and the gold standard of patient care we strive for. What you will be doing: The Senior Health Equity Analyst/ Data Intelligence Analyst partners with clinical, operational, and technical stakeholders to translate business and clinical needs...
Senior
Full time
Remote work
Cedars-Sinai
Nevada
7 days ago
Senior Technical Business Analyst
Job Description Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Sr Business Analyst to join our team. Key Responsibilities Gather, document, and translate business and technical requirements for hospitality technology...
Senior
Local area
Link Technologies
Las Vegas, NV
4 days ago
SENIOR IT BUSINESS ANALYST
...ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** Job Summary The Nevada Department of Corrections has a vacancy for a Senior Business Process Analyst in Carson City. Incumbents applies recognized data processing concepts to business process plans and analyses; develops work/data...
Senior
Full time
Immediate start
State of Nevada
Carson City, NV
1 day ago
Sr. Data Analyst
$80k
Randstad is hiring a strategic, business-minded Data Analyst on behalf of a premier gaming manufacturer. In this position, the analyst will drive operational excellence by tracking inventory turnover, optimizing asset valuations, and streamlining global supply chain logistics...
Senior
Permanent employment
Temporary work
Work experience placement
Shift work
Las Vegas, NV
more than 2 months ago
IT Specialty Analyst
$89.29k - $131.85k
City/State Norfolk, VA Work Shift Multiple shifts available Overview: Overview We are seeking experienced Epic professionals to support a variety of opportunities across our Clinical, Revenue Cycle, and EpicAccess application teams. These roles support the implementation...
Full time
Temporary work
Remote work
Shift work
Sentara Health
Nevada
15 days ago
Business Transformation Analyst Sr. - Finance
...Workplaces in Financial Services & Insurance Business Transformation Analyst Sr. - Finance PRIMARY PURPOSE OF THE ROLE : The Sr. Business... ...QUALIFICATIONS Bachelor's degree in Business Administration, IT/Computer Science, Finance/Economics, Data Science/Analytics, or...
Senior
Full time
Work at office
Sedgwick
Nevada
1 day ago
Data Analyst, Network Analytics
...is driven to make healthcare more accessible for all Americans. We are seeking a highly analytical and technically skilled Data Analyst to join our Provider Network Analytics team. As a Data Analyst, you will play a key role in advancing the intelligence and precision...
Full time
Work at office
Remote work
Relocation
Flexible hours
Quest Analytics
Nevada
7 days ago
Senior Oracle ERP Functional Analyst - IT Financial Operations
$77.2k - $96.5k
Qualifications: ~ Bachelor’s degree in business, Accounting, MIS, Finance, or related field ~3+ years supporting or implementing Oracle EBS R12 and/or Oracle Cloud Financials ~ Hands-on experience with Order-to-Cash (O2C) and/or Procure-to-Pay (P2P) processes ~...
Senior
Full time
Shift work
World Wide Technology
Las Vegas, NV
14 hours ago
Sr. Marketing Analyst
$93.76k - $117.2k
...professionally. About The Role We are looking for an experienced, analytically rigorous, and collaborative Senior Marketing Analyst to own how Niche measures and improves the performance of its marketing engine, on both sides of the marketplace. This is a senior...
Senior
Full time
Temporary work
Currently hiring
Work at office
Immediate start
Remote work
Work from home
Home office
Relocation package
Flexible hours
Shift work
Niche
Nevada
20 days ago
ERP Business Systems Analyst (Hybrid/On-site)
...Description Catapult Recruiting LLC was founded by experienced IT professionals with a focus on connecting organizations with skilled... .... Role Description The ERP Business Systems Analyst role is a full-time, on-site position based in Henderson, NV. The...
Full time
Catapult Recruiting LLC
Henderson, NV
4 days ago
Lead Data Analyst
$142k - $195k
...Founded in 2012 and headquartered in Redwood City, CA, Liftoff has a diverse, global presence. About this role: As a Lead Data Analyst, you will report directly to the VP of Analytics & Operations Supply and act as the team's senior individual contributor on the...
Full time
Remote work
Liftoff
Nevada
1 day ago
Business System Analyst - Remote
$76.27k - $118.87k
...Shift First (Days) Overview: Sentara is hiring a Business System Analyst This position is fully remote. Work Location: Remote... ...Collaboration Partner with Product, Sales, Operations, Compliance, IT, vendors, and other stakeholders to support business initiatives...
Full time
Temporary work
Remote work
Shift work
Sentara Health
Nevada
13 days ago
Data Consultant
...provide training and data analysis education for program staff; and to provide technical oversight and guidance to client dedicated analysts located in multiple field offices. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Develops comprehensive, complex and accurate...
Full time
Work at office
Local area
Sedgwick
Nevada
6 days ago
IT Business Analyst - Apptio TBM
$73.84k - $110.76k
...validation, analysis, and timely submission of benchmark and survey data to inform leadership reporting and decision-making. Works with IT consultancy and business units to develop and understand the business case and business requirements to solve for technology related...
Daily paid
Full time
Temporary work
Part time
Work at office
Remote work
Relocation
Monday to Friday
Flexible hours
Shift work
Advocate Health
Nevada
16 days ago
Data Analyst
$35 - $43 per hour
...AnalystLas Vegas, Nevada, United States$ 35.00 - 43.00 (US Dollar)About the JobWe are seeking a motivated and detail-oriented Data Analyst to join our team at Sparks Wiz Limited, an established engineering consulting firm. The Data Analyst will be responsible for collecting...
Remote work
Sparks Wiz Limited
Las Vegas, NV
3 days ago
Entry Level Data Analyst (SQL Focused)
$100k
...programmers, Java full stack developers, Python/Java developers, data analysts/data engineers/data scientists, machine learning engineers for... ...engineering, electrical engineering, information systems, IT project work on the technologies needed, highly motivated, self-...
Full time
H1b
SynergisticIT
Las Vegas, NV
4 days ago
Data Analyst
Data AnalystJob Location: Las Vegas, NVJob Type: Full TimeSalary: Depend on ExperienceJob Authorization: US Citizen/ GC /EAD (H4/L2/TN) preferred – C2c are open only for own corp, No resumes form EmployersResponsibilitiesShould be very skilled in SQL queries, validation...
Georgia IT Inc
Las Vegas, NV
3 days ago
Data Analyst
...required skills, might be provided an option to enhance their skills, so that they can also apply for the role and can make a career in IT industry.If you do respond via e-mail, please include a daytime phone number so that we can reach you. In considering candidates,...
Immediate start
SynergisticIT
Henderson, NV
8 hours ago
Data Analyst II
Job Summary: This individual contributor is primarily responsible for assisting senior colleagues to support data-informed decisions, assist with data and information gathering for targeted variables in an established systematic fashion, and support data preparation for...
Kaiser Permanente
Reno, NV
1 day ago
Data Analyst (Entry/Junior Level)
...clients.Currently, we are looking for entry-level software programmers, Java full stack developers, Python/Java developers, data analysts/data scientists, machine learning engineers for full time positions with clients. Who should apply? Recent computer science/engineering...
Full time
H1b
SynergisticIT
Las Vegas, NV
2 days ago
Sales Reporting Analyst
...communities. Together, there's no stopping you! Job Title:Sales Analyst (Remote Eligible - MO, KS, AZ, NM, NV)Job Description: Summary... ...with assigned team(s), mainly product, marketing, sales, IT, credit and HR. Leverage internal and external data sources...
Work at office
Local area
Remote work
Enterprise Bank & Trust
Las Vegas, NV
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Sr. IT Analyst. Be the first to apply!