Sr. IT Analyst

Full-time

Panasonic Energy Corporation of North America

Overview
Do you want to join a team that's changing the world? Do you have a strong background as a Sr. IT Analyst? Then we're looking for you! Check out the job description and apply now! Put your skills to meaningful use, gain unique experience, and work with world-class team members with diverse backgrounds and expertise who share the same vision. Join the PECNA team today!
Responsibilities
Sr. IT Analyst
( by clicking this link you are being referred to an external site that is not part of Panasonic )
Meet the Recruiter: Samarra Torres
Job Summary
Do you want to join a team that's changing the world? Do you have a strong background as a Senior IT Analyst? Then we're looking for you! Check out the job description and apply now! Put your skills to meaningful use, gain unique experience, and work with world-class team members with diverse backgrounds and expertise who share the same vision. Join the PECNA team today! The Senior IT Analyst is the highest-level individual contributor for analyst owned support services within PECNA IT Operations. This role owns analyst standards, support maturity, escalation strategy, tooling improvement, and technical risk management for endpoint and user support services. The position defines long term direction for analyst workflows, governs ticket quality and operational performance, leads major incident support strategy for analyst owned areas, mentors analysts, and ensures support services are reliable, documented, secure, customer focused, and aligned with business needs.
Essential Duties
Functional Operations:
Own analyst operational standards for incident, request, change, problem, project task, walk up, field support, onboarding, offboarding, endpoint refresh, shared device, asset return, and production area support workflows.
Serve as the highest analyst escalation point for complex endpoint, application, access, shared workstation, printing, mobile device, and user impacting issues that require advanced technical judgment.
Lead analyst response strategy during major incidents by guiding user impact validation, endpoint recovery coordination, communications input, escalation management, and post incident improvement actions.
Participate in on call, after hours support, and maintenance activities as the senior analyst escalation point for major incidents, production support, endpoint deployments, and business critical support events.
Set expectations for ticket queue management, SLA and KPI performance, aging ticket control, escalation criteria, documentation quality, customer communication, and operational reporting across analyst owned work.
Own analyst tooling maturity for ManageEngine Endpoint Central or similar platforms, including agent health standards, deployment practices, patch reporting, inventory accuracy, software deployment governance, and support model improvements.
Own analyst expectations for monitoring tool use, including ManageEngine OpManager alert handling, endpoint impact validation, escalation paths, operational dashboards, and service health reporting inputs.
Lead cross functional alignment for analyst supported projects, endpoint lifecycle planning, access process improvements, device standards, support readiness, tooling changes, and site support models.
Review project plans, change plans, vendor recommendations, support models, and new service introductions to ensure analyst readiness, documentation quality, and long-term supportability.
Define standards for analyst support in office, manufacturing, laboratory, shared workstation, conference room, and mobile support environments.
Perform other duties, responsibilities, and special projects as assigned to support business objectives and operational requirements.
Performance Optimization & Continuous Improvement
Proactively identify systemic support risks, ticket backlog risks, service gaps, tool limitations, endpoint support weaknesses, knowledge gaps, customer experience issues, and KPI performance gaps.
Define and improve analyst performance models for SLA adherence, ticket quality, customer communication, backlog health, escalation discipline, and knowledge base effectiveness.
Lead root cause analysis for significant or recurring analyst owned issues and drive corrective actions across teams.
Develop recommendations that balance service quality, user experience, operational maturity, cybersecurity, compliance, cost, scalability, and long-term supportability.
Training & Team Support
Provide sustained mentorship to IT Analyst I, II, and III team members through coaching, ticket reviews, escalation reviews, technical standards, project guidance, and promotion readiness feedback.
Define documentation standards, knowledge management expectations, analyst playbooks, troubleshooting models, communication templates, escalation guides, and service readiness requirements.
Build analyst capability through training plans, reference materials, peer review routines, root cause learning, and cross training strategies.
Cross-Functional Collaboration & Communication
Influence analyst support strategy across IT Operations, IT Asset Management, Systems Engineering, Network Engineering, Security, Service Desk, vendors, manufacturing teams, and business leadership.
Translate support risks, operational gaps, customer experience concerns, tooling needs, and staffing impact into clear leadership recommendations.
Lead cross functional alignment for major analyst supported initiatives, endpoint lifecycle changes, support model improvements, service readiness, and operational maturity efforts.
Quality, Safety, & Compliance
Ensure analyst operations support safety, quality, cybersecurity, compliance, audit readiness, customer service, endpoint reliability, and operational continuity.
Guide standards for access handling, endpoint support, asset updates, software deployment, patch reporting, ticket governance, knowledge management, support evidence, and incident prevention.
Promote a culture of operational excellence, customer focus, accountability, continuous improvement, and disciplined technical execution.
Personal Protective Equipment (PPE) Requirements
To ensure the health and safety in the workplace and for the protection of our employees, wearing PPE is a possibility and may include equipment such as a full Tyvek suit, safety shoes, gloves, safety glasses, face mask, bump cap, and a full hazmat suit that includes a respirator.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Qualifications
Requirements - Required and/or Preferred
Required Education, Certifications, And Licenses
High school diploma or GED and related technical training, or equivalent combination of education and experience.
Preferred Education, Certifications, And Licenses
Bachelor degree in Information Technology, Computer Science, Cybersecurity, Engineering, Business Information Systems, or a related technical field.
Essential Qualifications
7+ years of progressive IT Analyst, endpoint support, desktop support, field support, service desk, application support, technical lead, or related IT operations experience.
Expert knowledge of endpoint support, Windows, Microsoft 365, endpoint management, ITSM practices, access support, business application support, remote support, ticket management, and analyst support workflows.
Demonstrated ability to define standards, influence support strategy, mentor analysts, improve operating performance, manage technical risk, and lead complex support initiatives across teams.
Strong business communication skills with the ability to explain operational risk, support gaps, investment needs, KPI trends, and recommended actions to leadership and stakeholders.
Ability to lead critical support events, after hours maintenance, on call escalation, and major incident support for analyst owned services as required by business need.
Must have working level knowledge of the English language, including reading, writing, and speaking English.
Alignment to Panasonic’s seven core principles including contribution to society, fairness and honesty, cooperation and team spirit, untiring effort for improvement, courtesy and humility, adaptability, and gratitude.
Preferred Qualifications
Experience with ServiceNow, ManageEngine Endpoint Central, ManageEngine OpManager, Microsoft Intune, Autopilot, SCCM, endpoint security, analytics reporting, and support process automation.
Experience developing analyst standards, support maturity roadmaps, ticket quality models, service readiness models, endpoint lifecycle processes, and leadership recommendations.
Relevant certifications such as CompTIA Security+, Microsoft, ITIL Foundation, HDI, endpoint management, project management, or similar credentials.
Physical Demands
Physical Activities: Percentage of time (equaling 100%) during the normal workday the employee is required to:
Sit: 10%
Walk: 70%
Stand: 20%
Required Lifting and Carrying: Rare (<1%), Occasional (1-33%), Frequent (34-66%), Continuous (67-100%)
For This Position, The Required Frequency Is
Up to 10 lbs.: Frequent
Up to 20 lbs.: Frequent
Up to 35 lbs.: Occasional
Team-lift only (over 35 lbs.): Occasional
Benefits & Perks - What's In It For You
Panasonic Energy prioritizes total well-being and offers comprehensive benefits options to support physical, emotional, financial, social, and environmental health:
Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits – Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs –Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
Employee Recognition Program - High5 employee recognition and awards platform, quarterly and annual employee recognition
Annual Bonus Program - Opportunity for an annual performance-based bonus.
On-site Food Options: Several on-site cafes, plentiful snack and beverage kitchens, revolving on-site vendor visits and employee events
Free Shuttle: Rides to and from work!
Where You'll Be
For our onsite roles, Panasonic Energy is committed to fostering an ideal working environment that goes beyond the conventional. We understand the significance of moments that matter in your onsite experience, and we prioritize creating a workspace that not only promotes productivity but also ensures a fulfilling and positive work atmosphere. Join us at Panasonic Energy, where your onsite presence is valued, and we strive to make each moment count in your professional journey.
Who We Are
Meet Panasonic Energy! At Panasonic Energy, you'll do work that matters as we are dedicated to transforming the world through the acceleration of sustainable energy. By producing safe, high-quality lithium-ion batteries, you become part of a team that plays a crucial role in creating technologies that move us.
Our journey began in 2017, and now, as the world's largest lithium-ion battery factory, we are expanding operations to De Soto, Kansas, providing you with the opportunity to experience career growth in more ways than one.
As an innovative thinker, you'll thrive here, as we continually push the boundaries of lithium-ion battery technology and production capabilities to enhance efficiency and performance in EVs.
Being part of Panasonic Energy means positively contributing to society, aligning with our commitment to building a better world through sustainable energy solutions.
We care about what you care about, fostering an environment where your contributions make a meaningful impact on the future of energy and transportation. Join us and be part of a team that values your work, encourages innovation, and actively contributes to a positive societal impact.
In addition to an environment that is as innovative as our products, we offer competitive salaries and benefits.
We Take Opportunity Seriously
At Panasonic Energy, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.
We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, submit your application!
Supplemental Information
Pre-employment drug testing is required.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.
Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. without restriction.
Thank you for your interest in Panasonic Energy Corporation of North America.
R-106859

Apply

Vacancy posted 21 hours ago

Similar jobs that could be interesting for youBased on the Sr. IT Analyst in Nevada vacancy

Clinical Data AMS Sr. Consultant
$120.2k - $140k
...corrective and preventive actions in coordination with Quality and IT teams. Support validation activities including IQ/OQ/PQ... ...post-implementation review. Lead teams comprising consultants and analysts and drive delivery within the quality and compliance workstream....
Senior
Permanent employment
Local area
Remote work
Visa sponsorship
Deloitte
Las Vegas, NV
1 day ago
Multi Functional Info Systems Analyst Sr - E3
$50 per hour
...Mission Planning Administration) - Multi-Function Information Systems Analyst.* Responsibilities could include, but are not limited to:*... ...Completed DoD IAT Level II certification (Security+, CySA+, or CCNA)* IT experience of any combination in system/database/network/mission...
Senior
Full time
Temporary work
Work experience placement
Casual work
Flexible hours
Shift work
Rotating shift
Lockheed Martin
Fallon, NV
3 days ago
Data Engineer Sr. Consultant
$127k - $150k
Position Summary Healthcare Data Engineer Sr. Consultant Deloitte Consulting's technology professionals help clients identify and... ...Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experienceLimited immigration...
Senior
Local area
Visa sponsorship
Deloitte
Las Vegas, NV
21 hours ago
Dayforce Data Integration Management - Senior Consultant, Functional Transformation
$116.2k - $229.1k
Position Summary Dayforce Integration Data Management - Senior ConsultantOur Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and...
Senior
Local area
Visa sponsorship
Deloitte
Las Vegas, NV
2 days ago
Cyber Data Privacy Specialist - Senior Consultant
$105.4k - $207.8k
...to identify privacy technology gaps that can be addressed with technology to enable future state privacy goals and navigate complex IT architectures to incorporate privacy technology solutions.Lead working sessions with client stakeholders to gather technical, functional...
Senior
Local area
Deloitte
Las Vegas, NV
1 day ago
Cyber Security & Risk Strategy Senior Consultant
$105.4k - $207.8k
Position Summary Cyber Security & Risk Strategy Senior Consultant Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing...
Senior
Local area
Visa sponsorship
Deloitte
Las Vegas, NV
3 days ago
Sr. Analyst, Gaming Analytics - Corporate (Las Vegas)
The Senior Analyst role supports the Caesars Entertainment ‘Enterprise Analytics’ department mission of providing world class analytical support, delivering insights that drive profit, and being a reliable business partner for Gaming operations. The role leverages data...
Senior
Caesers Entertainment
Las Vegas, NV
3 days ago
People & Culture Service Delivery Sr. Analyst
At Aristocrat, we believe in encouraging a collaborative and inclusive environment where every team member feels appreciated and empowered to support our mission of bringing happiness to life through play. As the P&C Knowledge Management Specialist, you will have a crucial...
Senior
Full time
Local area
Aristocrat Technologies
Las Vegas, NV
13 hours ago
Sr Analyst/GIS Staff
$84.59k - $122.68k
The Senior Analyst/Geographic Information Systems Staff is responsible for supporting Engineering applications relating to Geographic Information System (GIS) such as: ArcGIS, FieldSmart View, AutoCAD, PaperVision Enterprise and Capture document management software, GPS...
Senior
Work experience placement
Weekend work
Southwest Gas Corporation
Las Vegas, NV
3 days ago
Senior Business Analyst/Scrum Master
$89.6k - $198.4k
Senior Business Analyst/Scrum Master Position Description Help Lead Agile Delivery for a Major Public Sector Transformation at CGI... ...and our own careers. As one of the world’s largest independent IT and business consulting services firms, we offer opportunities to...
Senior
Work at office
Local area
3 days per week
Reno, NV
a month ago
Sr Risk Analyst
$76.3k - $114.4k
About Our Company Were a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small...
Senior
Full time
Part time
For contractors
Work experience placement
H1b
Work at office
Work from home
Visa sponsorship
1 day per week
Ameriprise Financial
Las Vegas, NV
9 hours ago
Sr Principal Technical Program Manager- Data Center Engineering
$126.2k - $264.1k
Job Description Manage the development and implementation process of a specific company product. Responsibilities Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery...
Senior
Temporary work
Flexible hours
Oracle
Carson City, NV
21 hours ago
Systems Analyst-Gaming Products
...business requirements design to other team members, including user interface and integrated performance support, programmers and analysts, documentation providers, and training, implementation, and support personnel ensuring business requirements are well-understood and...
Permanent employment
Caesers Entertainment
Las Vegas, NV
1 day ago
Sr. Analyst, Office of the CEO
...Job Description Job Description Summary The Senior Analyst, Office of the CEO supports the Chief of Staff in advancing the CEO’s priorities across executive reporting, analysis, communications, and the company operating cadence. This role creates and maintains the...
Senior
Full time
Part time
Work at office
Local area
Visa sponsorship
Shift work
Allegiant
Las Vegas, NV
a month ago
Multi Functional Info Systems Analyst - Las Vegas, NV- Secret Required
$50 per hour
...Digital Transformation (EB&DT) position supports the Lockheed Martin Aeronautics Division.The selected candidate will be a member of the IT support team responsible for managing airgapped networks. This position will have a primary focus on supporting customers and network...
Full time
Temporary work
Work experience placement
Casual work
Flexible hours
Lockheed Martin
Las Vegas, NV
4 days ago
Analyst - Data Security
...Job Description `The Analyst – Data Security is responsible for analyzing and reporting how Wynn Resorts data is stored, processed... ...diploma or university degree in computer science, data science, IT management or similar disciplines or five (5) years of equivalent...
Work experience placement
Local area
Wynn Las Vegas
Las Vegas, NV
3 days ago
Data Analyst
...Job Description Job Description Position Title: Data Analyst The data analyst will be responsible for importing, transforming, validating and modeling data with the purpose of understanding and drawing conclusions from the data in order to drive operational processes...
ENNOVARA
Las Vegas, NV
28 days ago
Senior Sales Analyst
...01(k) with company match - Substantial company product allowance - Flexible work schedule with the ability to work from homeSenior Analyst Responsibilities:- Gather and analyze data for potential business expansion - Identify specific opportunities for improvement - Identify...
Senior
Flexible hours
Unicity International
Las Vegas, NV
1 day ago
Accounting Systems & Data Integration Analyst
$110k - $140k
...semi-annually based upon your achievement of performance goals and targets.About This JobThe Accounting Systems & Data Integration Analyst supports Accounting & Finance initiatives involving Jack Henry SilverLake, Enterprise Workflow (EWF), supplemental project support...
Full time
Work at office
Local area
Axos Bank
Las Vegas, NV
1 day ago
Data Mining Analyst
$1,400 per month
Data Mining Analyst We are seeking a highly skilled and detail-oriented Data Mining Analyst to join our team in Las Vegas. As a Data Mining Analyst, you will be responsible for collecting, organizing, and analyzing large sets of data to identify patterns and trends. This...
Part time
Ecojob
Las Vegas, NV
4 days ago
Services Operations Sr. Analyst
$84k - $105k
...management experience ~3-5 total years of overall professional experience ~ Experience working inside of a Management Consulting/IT Services Organization ~ Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple...
Senior
Full time
Contract work
Remote work
Flexible hours
Shift work
World Wide Technology
Carson City, NV
1 day ago
Data Mining Analyst
$1,200 per month
Data Mining Analyst As a Data Mining Analyst, you will be responsible for analyzing large sets of data to identify patterns, trends, and insights that can be used to drive business decisions. You will work closely with cross-functional teams to understand their data needs...
Contract work
Want More
Las Vegas, NV
1 day ago
Senior Classification Analyst / Nuclear
$165k - $185k
THIS POSITION IS 100% ON-SITE IN GERMANTOWN, MARYLAND. This position provides relocation support to the Germantown area. Global Engineering & Technology (GET) is seeking qualified individuals for the position of Nuclear Weapons Subject Matter Expert (SME) in ...
Senior
Full time
Temporary work
Work at office
Relocation package
GET Inc
North Las Vegas, NV
2 days ago
Senior Risk Officer - Supply Chain Management - UT, AZ, CO, NV, CO TX
$100k - $160k
Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking...
Senior
Work at office
Local area
Flexible hours
Zions Bancorporation
Las Vegas, NV
3 days ago
Senior Infrastructure Analyst
$97.22k - $145.83k
...performing individual to join our team as a Senior Infrastructure Analyst. Responsibilities Key Responsibilities Management... ...of established standards, practices, and procedures. Provide IT support for Server Operating Systems, including the maintenance...
Senior
Full time
Remote work
Relocation package
Monday to Friday
Flexible hours
Shift work
Afternoon shift
Mission Support and Test Services, LLC
North Las Vegas, NV
2 days ago
IT Business Analyst I BA&D
...Job Description Responsible for reviewing, analyzing, and evaluating business systems and processes and working with users, IT resources, and vendors to deliver technology solutions that meet business needs. Serves as project leader for smaller-scale projects...
Work at office
Local area
Weekend work
Boyd Gaming
Las Vegas, NV
5 days ago
Business Systems Analyst
$80k - $89k
...ANA is growing and scaling and we are seeking a Business Systems Analyst to join our growing team in an onsite position in Henderson,... ...configuration, security, integrations, and reporting for finance systems. It does not own enterprise process design, cross-departmental...
Work experience placement
Weekday work
ANA
Henderson, NV
8 days ago
ERP Business Systems Analyst (Hybrid/On-site)
...Description Catapult Recruiting LLC was founded by experienced IT professionals with a focus on connecting organizations with skilled... .... \n \n Role Description \n The ERP Business Systems Analyst role is a full-time, on-site position based in Henderson, NV. The...
Full time
Catapult Recruiting LLC
Henderson, NV
4 days ago
Senior Clinical and Population Health Analyst
$79.3k
Company : Highmark Health Job Description : JOB SUMMARY CANDIDATE MUST BE US Citizen (due to contractual/access requirements) This job creates data-driven insights which identify actionable opportunities and/or create analytics and reporting solutions aligned...
Senior
For contractors
Work at office
Local area
Shift work
Highmark Health
Carson City, NV
4 days ago
JOB ID 10357 (Business Systems Analyst)
Sripadha Inc., a Las Vegas, NV based IT Solutions firm, has multiple openings for Business Systems Analyst. Job duties include: Act as a technical liaison and present complex content to both technical and nontechnical stakeholders - PMs, Architects, UX Designers & Developers...
Relocation
Sripadha.
Las Vegas, NV
more than 2 months ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Sr. IT Analyst. Be the first to apply!