Practice Manager

Overview Chewy Vet Care is changing the veterinary care experience. We are launching new veterinary practices and seeking a full-time Practice Manager to join our Healthcare Practice Team. As an operational team member, you’ll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology. We offer a customer and team member-centric environment where, together, we deliver care that starts with a visit and lasts a lifetime. We’re a comprehensive veterinary practice that delivers personalized, patient-centric care. Our mission is to become the most trusted and convenient destination for pet parents and partners. This is an opportunity to join the industry leader that supports what you do and what you need as a person. We offer competitive benefits and scheduling options that fit your lifestyle, plus a collaborative work environment where you can unleash your full potential. Join the team that understands that caring for the pets we love starts with greater care for our veterinary team members. What You’ll Do Responsible for supporting the paraprofessional staff in implementing the outlined policies and procedures, utilizing integrated technology, and managing the practice operational functions. Work with regional and corporate leadership to provide support and continuous development for the practice team. Provide staff management with a primary responsibility of overseeing their operational performance and coordinate work schedules for the team. Demonstrate team support and care for others’ work experiences by conducting staff reviews, handling concerns, and mentoring team members with their career development. Lead team coordination of inventory cycle counts and fulfill inventory needs requests. Engage with clients to ensure they receive the best treatment and resolve conflicts or complaints. Ensure the equipment and clinic are well maintained, and OSHA guidelines are followed. Guide the team in following the practice’s Standard Operating Procedures (SOPs) and Standards of Care (SOC); review SOPs and practice metrics to help improve performance. Communicate clearly and respectfully with clients and team members. Serve as a PIMS administrative super-user and assist others on the team with the technology. Oversee pharmacy holdings of the practice and act responsibly. Participate in self-development courses and Chewy Vet Care required compliance training. Perform related duties and assignments as directed by management. Oversee operating, safety, and compliance procedures as required by applicable law and Chewy Vet Care processes and policies. Position may require some travel. What You’ll Need Successful completion of the CVPM program and current certification is preferred. Ability to meet the qualifications for the CVPM designation. 3+ years of experience as a Practice Manager in practice. 2 years of supervised experience with veterinary radiation machines preferred. Experience mentoring and leading others. Ability to connect with clients and demonstrate empathy and compassion. Ability to manage conflict resolution. Excellent verbal and written communication, observational, and analytical skills. Thrive in a fast-paced, self-starter environment. Physical Job Requirements Standing or walking up to 80% per shift. Frequently lift 50 to 70 pounds with an optional team lift. Occasionally lift greater than 70 pounds using a team lift. Stand, push, pull, carry, squat, and kneel. Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, or any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact View email address on click.appcast.io. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here. #J-18808-Ljbffr Chewy