Customer Care Assistant

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Do you love helping customers and co-workers? Are you organized, driven and passionate? Do you love a job that has variety ? Come join our team!

Granite State Communications is seeking qualified candidates for a Customer Care Assistant. The Customer Care Assistant provides administrative and office support to the Customer Care Department. Assists other employees in the department with their duties as needed.

GSC is a third-generation family-owned business—making it a tight-knit group of family-oriented, dedicated staff members. GSC cares about its employees just as much as it does its customers—providing excellent benefits, competitive pay, volunteering opportunities through its Pioneer Club, training, GSC-sponsored gatherings and events, and MORE. So, come join this well-established, supportive company and see where our shared ambition will take you.

What are the Duties and Responsibilities?

· Performs various administrative tasks including data entry, compilation of reports, summaries, updates, preparation of contracts and other documentation.

• Processes accounts payables, accounts receivables, service orders, purchase order requests and cash control functions to meets deadlines.
• Processes and files various documents to update files and records including but not limited to customer correspondence and billing materials.
• Operates office equipment and completes general office work.
• Prepares customer bills for mailing that require special handling.

· Provides backup to the Receptionist during regular break and lunch periods; and as required

· Regular and punctual attendance required.

· Performs other duties as assigned.

What are we looking for?

Our ideal candidate will possess:

· Valid Driver's License and clean driving record.

· High School Diploma or equivalent

· 3 to 5 years related experience in sales and customer service support

· Proficient with computer database, spreadsheet and word processing programs.

· Mathematical aptitude

· Ability to multitask with an excellent sense of priority, logic and objectivity

· Professional business manner, attitude and speech

· Personable, outgoing, and excellent appearance

· Able to work effectively with people at all levels

· Excellent communication and organization skills

What do we have to offer?

Granite State Communications offers a generous benefits package, 9 paid holidays, and accrued vacation time during your first year of service. We have a fast paced, supportive and fun work environment and many other perks.

EEO StatementGranite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability or genetics.

Job Type: Full-time

Pay: From $21.63 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person