Front of House Manager

Topgolf | Front of House Manager Job Description ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back. WHAT WE’RE SEEKING Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards, and still make every guest feel like the most important person there? We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards don't maintain themselves. They're held by leaders who care. If hospitality is more than a job title to you, this is where that shows. THE ROLE The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching Team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience. Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first. As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons. WHAT YOU WILL DO Lead the Guest Experience • Set the daily standard for service and hospitality across the front of house • Stay visible on the floor and interact with guests to assess and elevate their experience • Always uphold operating procedures and guest safety and satisfaction standards • Ensure all guest areas are fully staffed and functioning efficiently Coach and Develop the Team • Supervise front of house team members and coach them in the moment • Drive team member engagement and create a team culture rooted in care and accountability • Support hiring, scheduling, onboarding, and ongoing development • Delegate tasks clearly and follow up to ensure completion Manage Operations • Execute opening and closing procedures and manage assigned shifts • Use business metrics and guest feedback to drive performance improvements • Maximize revenue and profit within your area of responsibility • Support ordering, inventory management, and facilities needs as assigned Uphold Standards and Culture • Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring • Maintain compliance with all health, safety, and operational standards • Champion a positive, high-energy work environment that reflects the Topgolf brand CORE COMPETENCIES FOR SUCCESS Customer Focus | Building strong customer relationships and delivering customer-centric solutions. • Gathers guest satisfaction input on behalf of the team and takes action on findings • Holds Team members accountable for meeting and exceeding guest expectations • Addresses gaps in the team's ability to meet emerging guest needs • Aligns daily operations and team behaviors to create outstanding guest experiences Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. • Communicates clear goals, roles, and expectations to all team members • Coaches others on how to deliver best-in-class hospitality • Ensures the team has the right skills and leverages individual strengths • Rewards team efforts and creates a strong sense of team spirit Drives Results | Consistently achieving results, even under tough circumstances. • Pushes the team to achieve results and maintains focus during high-volume periods • Fosters a sense of urgency for reaching goals and meeting shift objectives • Leverages business metrics to drive performance and maximize profitability • Maintains operational standards even when circumstances are challenging Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Adjusts communication style and content to suit guests, team members, and leadership • Encourages open, candid communication within the team • Listens actively to guests and team members and responds with clarity • Breaks down communication barriers to keep the operation running smoothly QUALIFICATIONS 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant Geneal Manager or General Manager High school diploma or equivalent Ability to obtain required licenses and certifications for your location Must be 21 years of age or older as required by state or local law PHYSICAL REQUIREMENTS Let’s be real; this isn’t your typical desk job! Here’s what you’ll need to do to thrive in this role: Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents Sounds like a fit? We can’t wait to meet you! BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Playmakers. Have at it - Check out reviews, culture scores, awards, and so much more. Our Promises to our Playmakers ✔ A PLAYFUL ENVIRONMENT where you can make new friends ✔ A SAFE PLACE where you can BE YOUR FULL SELF every day ✔ CLEAR DIRECTION and tools to do your job ✔ An opportunity TO LEARN & GROW ✔ To LISTEN & ACT when you speak up ✔ We will NEVER STOP IMPROVING Dealing with some stuff? We offer FREE Mental Health Benefits for everyone. We believe in the Unlimited Power of Play and work hard to create Moments That Matter for Everyone. 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