CryoStorage Coordinator

Job Description

Job Description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization . We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including Ovation Fertility —we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for an Cryostorage Coordinator to join our team at Ovation Fertility in Austin, Texas.

• Schedule: Monday through Friday, from 7:00 AM to 3:30 PM, with 1 to 2 weekends per month and 2 to 3 holidays per year

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Cryostorage Coordinator will:

• Assist the Cryo-Inventory and Safety Manager with daily operations duties
• Maintain all cryo-storage inventory efforts for the Ovation-Austin Laboratory
• Assist the Austin embryology and admin teams in maintaining their current billing, inventory and operations
• Assist in all aspects of shipping and receiving cryostorage specimens, including courier scheduling, shipment handling, inventory maintenance and specimen transfers
• Coordinate logistics between customers and couriers
• Maintain patient records (paper and electronic)
• Perform general office duties such as filing, copying, cleaning, scanning, organizing, and answering the phone
• Respond to patient inquiries by phone or email
• Answer all patient and employee questions regarding cryo storage
• Assist with print needs and maintain documents with the Ovation Print Center
• Prepare, review and electronically submit, when appropriate, all required documents
• Perform all other duties as assigned

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• High School diploma required
• 2+ years of medical office experience required
• Experience with medical services operations, development and marketing preferred
• Knowledge of Salesforce and IT networking preferred
• Specimen handling in a laboratory setting preferred
• Excellent interpersonal communication skills and ability to build and facilitate good working relationships with staff at all levels of organization
• Demonstrated ability exercising sound judgment and discretion when handling sensitive and confidential information
• Excellent organizational skills
• Ability to work independently, under pressure and within deadlines
• Exceptional written and verbal communication skills and attention to detail
• Ability to work as part of a team
• Good research skills
• Tech savvy
• Flexibility and willingness to learn at all times

More important than any single credential, however, is the right person . Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.