IT Solutions Specialist (Department Promotional)

Description

*This opportunity is open to current City of Oxnard employees in the IT Department only*

The City of Oxnards Information Technology Department is seeking an IT Solutions Specialist. This position provides technical support to City staff troubleshoots complex issues and develops technology solutions to meet departmental needs. The role also coordinates small-scale initiatives documents new procedures and establishes repeatable processes to improve service delivery and support consistency.

DISTINGUISHING CHARACTERISTICS:
This classification is distinguished from the Information Technology Specialist and Senior Technician by its dual mandate: executing standard daily technical support while also performing advanced analytical problem-solving for uncommon undocumented requests. It acts as a lateral peer to the technical tiers translating vague business requirements into actionable IT workflows.

SUPERVISION EXERCISED / SUPERVISION RECEIVED:
Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.

WORK SCHEDULE:
The normal work week is Monday through Thursday 8:00am to 6:00pm and alternating Fridays 8:00am to 5:00pm. Depending on the work assignment staff may be assigned to a shift that is outside the standard work addition this position may be required to be available to work additional hours in response to peaks in workloads and changes in department needs. The standard work environment varies depending on assignment but is typically either primarily in an office setting or out in the field. The City does not offer hybrid or remote work.

PLEASE NOTE:
The Information Technology Department supports public safety personnel including the Police Department. Therefore as part of the selection process applicants will be required to successfully complete a thorough background investigation which includes a polygraph exam.

Essential Functions

This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.

• Primary Daily Workload (Technical Support): Receives prioritizes and responds to technical support calls and requests; performs issue troubleshooting and resolution; enters and updates data and information. Provides second-level help desk support and troubleshoots issues related to mobile devices data and workstations.

• Stakeholder Engagement & Requirements Gathering: Conducts intake interviews with City staff to translate ambiguous or complex business needs (e.g. secure data sharing unique software requirements) into actionable IT workflows.

• Critical Thinking & Problem Solving: Investigates and evaluates viable technology solutions for unique service requests that currently lack formal project oversight historical precedents or established runbooks.

• Initiative Leadership: Acts as the lead coordinator for small-scale non-project departmental initiatives and micro-rollouts shepherding them from discovery through deployment.

• Process Engineering & Documentation: Authors initial Standard Operating Procedures (SOPs) and Knowledge Base articles for novel solutions. Transitions these newly created runbooks to the technical support tiers to ensure future occurrences become standard repeatable tasks.

• Performs other duties of a similar nature and level as assigned.

Minimum Qualifications

The following are the minimum qualifications necessary for entry into the classification:

EDUCATION:

• Associates Degree in Computer Science Information Technology Business Administration or related field

EXPERIENCE:

• Two (2) years of related experience

LICENSING/CERTIFICATIONS:

• Valid California Class C Drivers License with a satisfactory driving record.

OTHER REQUIREMENTS:

• Must be able to effectively communicate in English both orally and in writing.

• Must be a current IT department employee with the City of Oxnard.

General Information

APPLICATION PROCESS:

• Submit NEOGOV/Government Jobs online application.

• Complete and submit responses to the supplemental questions if required.

• Upload resume cover letter proof of degree (transcript) or other requested documents.

Your application may be rejected as incomplete if you do not include the relevant information in the online application and include the information only on the resume. Applications and/or Supplemental Questionnaires that state see my resume or see my personnel file are considered incomplete and will not be accepted. Cover letters and/or optional resumes are not accepted in lieu of a completed application.

The list of qualified candidates established from this recruitment will be used to fill this position only. There is currently one (1) full-time vacancy within the Information Technology Department.

Selected candidate(s) must pass a thorough reference check and background investigation. Some positions that work with or have access to the Police Department may require a polygraph exam. Select positions may require candidates to undergo a pre-employment medical and/or psychological evaluation.

UNION MEMBERSHIP: Positions in this classification are represented by the Service Employees International Union (SEIU).

NOTE:

For most positions the City of Oxnard relies on office automation (Microsoft Office/Google) and web-enabled tools. Candidates must be proficient and comfortable with computer use to perform functions associated with ongoing work.

Regular and reliable attendance effective communication skills and development of effective working relationships are requirements of all positions.

Employees are required to participate in the Citys direct deposit plan and are paid on a bi-weekly basis.

This position requires a 12-month probationary period. Internal applicant probationaryperiods will be governed by the applicable MOU.

Pursuant to California Government Code Section 3100 all public employees arerequired to serve as disaster service workers subject to such disaster service activitiesas may be assigned to them.

If a candidate accepts a conditional job offer with the City of Oxnard any and all pending applications for active recruitments with the City of Oxnard will be withdrawn and no longer considered.

This position is governed by the overtime provisions of the federal Fair Labor Standards Act and is eligible for overtime pay.

EQUAL OPPORTUNITY: The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race color religion sex national origin age marital status medical condition disability or sexual orientation.

REASONABLE ACCOMMODATION: The City of Oxnard makes reasonable accommodations for individuals/people with disabilities. If you believe you require special arrangements to participate in the testing process you must inform the Human Resources Department in writing within three business days of your scheduled interview or exam date. Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required.

LEGAL REQUIREMENT: On the first day of employment new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986 as amended. The City participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify please contact DHS.

NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

Required Experience:

IC