HELP DESK TECHNICIAN

Help Desk Technician Assisting customers who are experiencing any procedural or operating difficulty with the use of IT applications, products, or services. The employee will have the responsibility of: Provides support for all Information Technology products and services which may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy Resolve work orders and elevate complex and high priority problems to the appropriate support group for resolution. Determine the most effective manner to resolve client's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Install and support a multi-factor authentication system ensuring authorized customers gain appropriate access Works on Helpdesk related projects Participate in IT-related projects, collaborating with team members and departments As an employee with the city of Killeen some benefits are: Health insurance from Blue Cross Blue Shield of TX Dental and Vision insurance Life insurance Retirement through TMRS (Optional 4579(b) Accounts) Paid Vacation and Sick Leave 13 paid holidays Wellness Events & Free Gym Membership Required Minimum Qualifications Education and Experience: Associate’s degree in a related field; or Two years’ experience in a technical support and help desk role; or A+, Security+, Network+ and Microsoft certifications are preferred; or Any equivalent combination of education and experience Special Requirements: Must have a valid driver's license by date of hire Must have the ability to work flexible hours as required. Including some nights and weekends. Must be able to pass FBI criminal background fingerprint check and have the ability to comply with state and federal requirements for criminal justice information security standards #J-18808-Ljbffr