Room Service Server (Full Time) - InterContinental Houston

Room Service Server (Full Time) - InterContinental Houston

Deliver room service food & beverage orders to guest rooms; also assist in the maintenance of room service area and equipment.

At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities:

• Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest's order information on guest checks.
• May answer room service phones and record orders; utilize up-selling techniques to increase sales.
• Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Delivers and serves food and beverages to hotel guest's room; set up and serve the order in the guest's room according to specifications and standards.
• Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest's special food requests.
• Perform set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware "roll-ups".
• May be required to retrieve trays from guest rooms and hallways within prescribed time period.
• May assist with other duties as assigned.

Qualification and Requirements:

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations.

• Carrying or lifting items weighing up to 50 pounds
• Moving about the kitchen
• Handling food objects, products and utensils
• Bending, stooping, kneeling
• Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• Must be able to work nights, weekends, and/or holidays.

What We Offer:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including an impressive room discount and some of the best training in the business.

The tipped hourly pay rate for this Hourly role is $4.50. This rate is only applicable for jobs to be performed in Houston, Texas.

This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.