Seasonal Philanthropy Associate

About Us: God’s Love We Deliver, a nonsectarian organization, is the New York metropolitan area’s leading provider of life-sustaining meals and nutrition counseling for people living with severe illnesses. Begun as an HIV/AIDS service organization, God’s Love provides for people living with more than 200 individual diagnoses. God’s Love cooks and home delivers the specific, nutritious meals a client’s severe illness and treatment so urgently require. Meals are individually tailored for each client by one of our Registered Dietitians, and all clients have access to unlimited nutrition counseling. God’s Love supports families by providing meals for the children and senior caregivers of our clients. All of our services are provided at no cost to our clients. About the Role: We’re seeking a friendly, organized Seasonal Philanthropy Associate to help donors and customers participate in our holiday and year-end campaigns. The Seasonal Holiday Philanthropy Associate will support the Philanthropy team during one of its busiest donor engagement seasons. Your primary responsibility will be responding to questions and helping supporters complete and track holiday card, tribute, brownie, and gift orders. You’ll also maintain accurate order information and provide administrative and fulfillment support. The ideal candidate is organized, detail-oriented, and comfortable balancing administrative work, donor communication, database updates, and hands-on fulfillment. If you are looking to join a collaborative team of dedicated professionals making an impact across the New York metropolitan area, this is the place for you. This is a full-time temporary position ending at the end of January 2027. Responsibilities: Customer Service and Order Support: Respond warmly and professionally to donor and customer questions by phone and email during scheduled working hours. Explain available holiday products, ordering instructions, published deadlines, and shipping information using approved materials. Help supporters place orders and confirm recipient names, addresses, personalized messages, and other required details. Research routine order questions, including order status, missing information, and delivery concerns. Make routine corrections within established guidelines and refer refunds, custom requests, sensitive donor concerns, and other exceptions to the appropriate staff member. Order Records and Follow-Through: Enter and update order information in the designated ordering platform and tracking tools. Record relevant customer communications so colleagues can follow up when needed. Check assigned orders for completeness and accuracy before handing them off for fulfillment. Keep a shared list of unresolved requests and alert the supervisor to delays, recurring problems, or requests at risk of missing a deadline. Limited Fulfillment and Administrative Support: Prepare standard labels, packing lists, gift messages, or other order materials using established templates. Assist with scheduled quality checks and light packing when customer service coverage allows. Share order corrections and customer instructions with the staff or volunteers responsible for fulfillment. Support routine campaign-related mailings when assigned and when primary customer service responsibilities are covered. About You: You are highly self-motivated and take pride in performing your work accurately, professionally, and with care. You are comfortable working in a busy, deadline-driven environment and understand that donor experience and attention to detail matter. You bring empathy, discretion, reliability, and sound judgment to your work. You can manage several priorities at once without losing track of important details. You also enjoy being part of a collaborative, team-oriented environment and are willing to jump in wherever needed to help make the holiday campaign successful. Qualifications: Experience helping customers, donors, guests, or community members in a service-oriented setting. Relevant experience may come from retail, hospitality, nonprofit work, office support, or volunteer service. Clear, friendly written and verbal communication. Strong attention to detail, especially when handling names, addresses, order information, and personalized messages. Basic comfort with email, spreadsheets, and online systems, along with a willingness to learn new tools. Ability to follow procedures, organize assigned work, and recognize when a request needs a supervisor’s attention. Reliability, discretion, and care when handling customer and donor information. Physical Requirements: This is an on-site position that includes both administrative and hands-on fulfillment responsibilities. Ability to sit, stand, walk, bend, reach, and move throughout the workday. Ability to prepare, package, label, organize, and ship holiday gifts and campaign materials. Ability to lift and move boxes, supplies, and packaged materials, with reasonable accommodation provided as appropriate. Ability to work extended hours during peak holiday campaign periods and other high-volume, time-sensitive fulfillment periods.