Platform Support Specialist

Organizational ProfileCarePortal is a Care-Sharing technology that drives action for local kids and families in crisis. We subscribe to the vision that through the Church and Community, there can be More Than Enough care for every child through the power of Care-Sharing in local communities before, during, and beyond foster care. The goal is transformation from child welfare to family well-being in the lives of hurting children/families, the Church, and the Community. We develop and mobilize robust Care-Sharing Networks and lead with Courage, Humility, and Excellence.We do this through the local Church and in concert with child-serving organizations, businesses, and people who care - that’s where you come in.Position SummaryThe Platform Support Specialist plays a vital role in ensuring CarePortal users—both internal team members and external partners—are supported, equipped, and empowered to use the platform effectively. This role serves as a trusted first point of contact for technical and platform-related inquiries, providing timely, thoughtful, and solutions-oriented support that helps colleagues, churches, agencies, and community partners thrive.A successful Platform Support Specialist loves helping people, excels at multitasking, and is highly attuned to business processes and evolving needs. They respond to support requests across multiple channels, troubleshoot issues, and submit detailed tickets to the development team while identifying trends and opportunities for platform improvement. This role also contributes to ongoing technology innovation by testing new features, documenting feedback, and proactively sharing insights with the broader team.In close collaboration with the Global Ministry Support (GMS) team, field teams, and support leadership, the Platform Support Specialist strengthens the overall CarePortal experience by improving platform reliability, usability, and adoption—supporting the mission of connecting children and families in crisis with caring communities.Your Responsibilities IncludeInternalContribute to ongoing technology innovationSupport the Global Ministry Support (GMS) teamProactively contribute to the overall improvement of CarePortalSubmit issues to the development team using our internal ticketing systemTroubleshootingRespond to general inquiries for support from any CarePortal user via Zendesk tickets, email, or phone callTest new platform features and document feedbackIdentify and communicate trending issues to the Support ManagerField TeamOngoing support of the CarePortal field team to improve their effectivenessSupport Implementing Partners and Agencies to improve their effective use of the platform as neededSupport CarePortal Churches and Community Champions to assist them in responding & meeting requestsDemonstrated technical and database skills in Microsoft and Google office softwarePrefer 1+ years of experience in customer service or technical supportPassionate about empowering local churches to care for children and families in crisisCommitment to GO Project’s Mission and Core ValuesCreative and efficient problem solverClear sense of calling to this role in this organizationDemonstrated record of operational effectiveness achieved through collaborationEffective communicator and contributor in team environmentsStrong time management, written, and organizational skillsWillingness to give and receive feedback and directionStrong desire to serve others and help them succeedPrefer experience with Zendesk or an equivalent ticketing systemThe above description is not intended to be comprehensive, but rather a focused list of priorities. Success provides the opportunity to not only build a career but also bring much-needed support and care to local children and families in crisis across the United States. Successful candidates, like all CarePortal, LLC employees, are expected to live and work consistent with CarePortal’s vision, mission, and values.CarePortal, LLC, a subsidiary of the nonprofit organization The Global Orphan Project (GO Project), is a Care-Sharing technology that drives action for local kids and families in crisis. This platform, which brings Christian churches to the point of care for each request made on behalf of children and families, can be used to connect a diverse network of churches, child-serving agencies, businesses, and individuals who care. Learn more at LLC offers a competitive benefits package for full-time positions (30+ hours per week) including health, dental, vision and employer paid life insurance, retirement savings and generous PTO plan and a highly competitive, market-indexed compensation when compared to similar non-profit roles. Compensation is commensurate with relevant skills and experience.The Global Orphan Project is a 501c3 nonprofit located at 3161 Wyandotte, Kansas City, MO 64111.CarePortal LLC associates are at-will employees. #J-18808-Ljbffr The Global Orphan Project