ITSM Consultant

Job Title

Required Skills:

• Proficient with ITSM process- improve data and process that enable improved IT Business Service Management.
• Proficient with ServiceNow, SRE, Configuration Management Databases (CMDB), and Common Service Data Models (CSDM).
• Strong verbal and technical writing skills are a must.

Job Description:

• Connect with work with Process Owners (Event, Incident, MI, Problem) and the business to improve data enrichment needed to detect, and remediation and action anomalies that impact client workforce and the membership.
• Track utilization of the CMDB and CSDM in support of ITSM and Availability Management processes
• Identify and track improvements to CSDM and CMDB in support of ITSM processes.
• Assist\train customers on how to utilize CMDB and CSDM data in execution of ITSM processes.
• Work with dependent process to create enhancement stories that will improve CSDM and CMDB
• Record and attempt to resolve CSDM and CMDB impediments on ITSM processes.
• Report blockers to Stakeholders.