Store Associate

Job Description

Job Description

STORE ASSOCIATE  

JOB TITLE:

REPORTS TO:

TIME COMMITMENT:

Position Summary:  The Associate will support operations at Overflow Thrift Stores by accepting donations, processing donations, assisting customers to make purchases, operating the cash register, stocking inventory, maintaining the cleanliness and organization of the store, and exhibiting a positive attitude in all interactions with customers, staff and volunteers.  The Associate will collaborate with staff and volunteers to create a retail environment that is clean, cute, creative and uncluttered.  

All Staff Responsibilities

1. Culture
   1. When representing the company at any time or in any setting, act and communicate in a manner consistent with Overflow’s Mission, Core Values, and Statement of Beliefs.  
   2. Demonstrate an ability to thrive in a flexible, physically-active, fast-paced and growth-oriented environment, while maintaining a positive, solution-oriented attitude
2. Reliability/Accountability
   1. Follow attendance procedures; arrive to the building with enough time to allow for storing personal items, filling personal drinks, greeting team mates, etc., and be ready to start work when clocking in on time (at the time scheduled to begin work) 
   2. Adhere to Overflow Handbook, policies and procedures
   3. Demonstrate excellent productivity in tasks and throughout shift
   4. Work with diligence and focus when clocked in - for example:
      1. seek out tasks to complete - discuss with team mates or Directors about priority tasks; look for cleaning, tidying and stocking tasks to complete, especially when working at the registers
      2. refrain from personal cell phone use, eating, personal shopping, and other personal entertainment activities (socializing, reading, games, etc.)
      3. complete shift breaks and meal breaks within allotted time (15 minutes / 30 minutes)
      4. be prepared to begin tasks as soon as clocked in (personal items are stored, personal drinks are filled, etc.; i.e., ready to start work when you clock in)
3. Teamwork/Cooperation
   1. Serve as a positive colleague or team member 
   2. Adapt to daily needs and changing plans 
   3. Maintain productive working relationships
4. Communication 
   1. Speak and/or write effectively, listen carefully, and clarify information when necessary
   2. Provide complete, accurate and truthful updates to supervisor 
   3. Reflect Overflow values in written and verbal communication - Love, Joy, Peace, Patience, Kindness, Goodness, Gentleness, Faithfulness & Self-Control; Assume positive intent
   4. Interact with everyone with kindness

In summary, Overflow teammates are expected to have a teachable spirit, to actively work to maintain unity on the team, and demonstrate respect for OTS policies, leadership, volunteers, and fellow staff members.  We seek to communicate openly and honestly with one another, accepting responsibility for words and actions, striving to speak only that which edifies.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive.  Other duties may be required and assigned. 

1. Complete daily tasks under the direction of Store Operations Directors 
2. Provide excellent customer service
   1. Answer customer questions in a manner consistent with the stores mission and values 
   2. Engage with donors proactively and respectfully
   3. Encounter all stakeholders with kindness
3. Complete daily tasks as assigned
   1. Complete daily cleaning to assure the store remains tidy and clutter-free
   2. Complete daily productivity checklist 
   3. Operate cash register to complete customer sales
      1. Adhere to OTS Pricing and Discount Policy
   4. Assist donors as they donate items, including carrying boxes and bags, assisting with carrying furniture, pushing carts of donated material, etc.   
   5. Sort donations as instructed.  Move items into trash or recycling, when appropriate.  Remove trash to the exterior dumpster.   
   6. Assist with creating attractive, engaging displays, as directed 
   7. Follow and assist department processes for sorting, pricing and stocking product
   8. Complete opening and closing tasks, including cash drawer management, when assigned
4. Serve as an ambassador to OTS volunteers - creating an environment of appreciation for our volunteers while supporting volunteers to achieve the OTS mission 
   1. Collaborate with volunteers on assigned work priorities
   2. Communicate with volunteers with kindness, respect and appreciation
   3. Participate in planned volunteer trainings, groups, and appreciation as scheduled
   4. Utilize training and pricing guides for volunteer onboarding, as directed by Directors
5. Other duties as assigned

MINIMUM QUALIFICATIONS:

• Ability to work in a fast-paced environment with continuous standing, carrying, bending, squatting, pulling, and pushing. This is a constant expectation of the role.  
  • This is a physically-active role - staff should expect to be standing and moving approximately 95% of their shifts. The work includes cleaning the online store area (mopping, sweeping, dusting), cleaning merchandise, moving boxes and merchandise repeatedly, using and moving packing materials, pushing heavy carts, moving displays, etc.  
• Ability to work outside in all weather on a variety of tasks such as assisting donors as they remove items from their vehicles, removing trash from the store to exterior dumpsters, helping customers with merchandise pick-ups, etc. This is a constant expectation of the role.   
• Ability to work two Saturdays each month, and a mix of daily schedules (closing 2 - 3 times per week- to 6:30 PM Mondays / Tuesdays / Wednesdays, and to 8:30 PM Thursdays / Fridays / Saturdays)

ENVIRONMENTAL CONDITIONS:

Work is performed primarily in a retail thrift store environment. Exposure to varying temperatures in donation processing, storage, warehouse, and receiving areas. Exposure to dust, odors, and used or donated items of varying condition. Various weather conditions from heat, sun, cold, windy, rain and snow.

PHYSICAL REQUIREMENTS:

• Frequent climbing, stooping, kneeling, crouching, walking, reaching, talking, hearing, grasping and finger dexterity, repetitive motions.
• Ability to lift up to 30 pounds and 60 pounds in a team lift occasionally
• Sitting approximately 5 percent of the time.
• Standing approximately 40 percent of the time.
• Walking approximately 55 percent of the time.
• Requires the exertion of up to 10 pounds of force continuously.
• Up to 50 pounds of force infrequently to lift or otherwise move objects.

VISION REQUIREMENTS:

Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

Overflow Thrift Store is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Overflow Thrift Store will provide reasonable accommodations to qualified individuals and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

Overflow Thrift Store reserves the right to change this job description at any time.

MISSION:

Overflow is a community effort to care for people in need, locally and globally, through recycling and reselling clean, affordable goods.

VALUES:

Demonstrate the Fruit of the Spirit * Be Servant-Minded * Be Adaptable & Flexible * Empower Creativity * Be Inviting and Responsive