Sr Product Mgr

Senior Product Manager

At The Walt Disney Company, the Disney Experiences Technology team creates world-class immersive digital experiences for the company's premier vacation brands, including Disney Parks & Resorts worldwide and Disney Signature Experiences. Within Disney Signature Experiences, the Disney Cruise Line team delivers end-to-end digital and physical experiences for both Guests and Cast Members across the fleet. This includes leading technology and digital initiatives supporting core platforms, the Disney Cruise Line website, and the Disney Cruise Line Navigator mobile app, and operational systems serving multiple shoreside and ship board teams.

The Senior Product Manager role sits within the Reservation Management technology segment of the Disney Cruise Line business. This role is responsible for defining and executing product strategy, roadmap development, and delivery of capabilities that enhance the Post-Booking Guest experiences.

The Senior Product Manager serves as the product owner for a portfolio of digital capabilities, partnering closely with business, technology, design, analytics, and operations teams to identify opportunities, prioritize investments, and deliver measurable business and Guest outcomes. This role combines strategic thinking, analytical rigor, and execution excellence to transform complex business challenges into intuitive, scalable digital solutions.

Success in this role requires strong collaboration within a matrixed organization, the ability to manage multiple priorities, and comfort operating both independently and across teams. The Senior Product Manager synthesizes complex technologies and capabilities into intuitive, high-quality digital products and applications. Additionally, this role serves as a liaison between development, implementation, and support teams, while overseeing multiple initiatives, driving continuous improvements, and managing product backlogs and feature prioritization.

Responsibilities of the Role:

• Execute product strategy for Post-Booking Reservation Management experiences, aligning solutions to executive roadmaps that align to Guest needs, business objectives, and technology capabilities.
• Partner with Product Managers, engineering, and business teams to translate product vision into prioritized initiatives, ensuring development teams understand product goals and priorities.
• Lead cross-functional collaboration across Disney Experiences Technology & Digital, business leaders, creative teams, and operations to deliver aligned, enterprise-wide solutions.
• Serve as the primary product representative for Disney Cruise Line partners, acting as a key liaison between business stakeholders, development teams, and leadership.
• Gather and define product requirements, translating concepts into epics, user stories, and other product documentation to support successful delivery.
• Use data and market insights to inform leadership, monitoring Guest behavior, analytics, and consumer testing to track KPIs and help refine product strategies while explaining the 'Why' to leaders.
• Lead and coordinate delivery across multiple teams, including internal squads and external vendors, ensuring successful execution of product initiatives.
• Resolve blockers and manage product risks, negotiating across teams and supporting defect triage and issue resolution throughout development and release cycles.
• Champion a product-centric approach to digital and technology initiatives, helping evolve strategies and operating models that enhance Guest experiences and support Cast and Crew operations.
• Communicate effectively with stakeholders at all levels, from end users to executives, through presentations, documentation, and ongoing collaboration.

Qualifications:

• A minimum of 5 years of product management experience, including 2+ years in delivering quality solutions at scale in a digital or eCommerce environment.
• Proven ability to execute product strategy for multiple products or large-scale initiatives - from product definition through technical delivery and continuous iteration - aligning business objectives with scalable technology solutions that maximize business value and Guest outcomes.
• Demonstrated experience translating complex technical capabilities into clear product requirements, including epics, user stories, acceptance criteria and release strategies using tools such as Jira and Confluence.
• Strong analytical and data-driven decision-making skills, leveraging product analytics, KPIs, monitoring, and operational metrics to inform product strategy, prioritize work, and evaluate industry trends, technical, user, and business impacts.
• Experience leading Agile development teams within a Product Operating Model, utilizing Scaled Agile Framework (SAFe) practices, and managing work at different levels using Scrum or Kanban for delivery.
• Experience with experimentation and experience analytics, including A/B testing, competitive and consumer research, and behavioral analysis using tools such as Contentsquare.
• Excellent communication, storytelling, and stakeholder leadership skills, with the ability to bridge technical and business audiences, effectively communicate complex technology concepts, influence decisions, and collaborate effectively with distributed, external, bi-coastal, and international teams.
• Proven ability to navigate complex problems, negotiate priorities, and drive alignment across cross-functional teams to deliver high-quality outcomes.
• Commitment to mentoring, guiding, and supporting team members while advocating for strong product management and Agile best practices.

Preferred Qualifications:

• Experience enhancing product workflow using agentic AI and tools such as Cursor, Claude, and Copilot.
• Experience working with Disney digital platforms, including Disney Cruise Line's website, mobile app, Seaware, and shared platforms including GAM, Profile/F&F, the Adaptive Payment Platform, and the suite of asset management tools.
• Strong understanding of consumer product experience design, with the ability to build solutions that support multiple user groups including internal teams, travel agents, and direct-to-consumer Guests.
• Experience evaluating emerging technology solutions and companies for fit and viability against use cases.
• Familiarity with digital marketing performance and optimization, including SEO, social media campaign measurement, AI-driven content insights, and media attribution models.
• Relevant agile certifications preferred.

Education:

• Bachelor's degree required in a related field, or equivalent experience delivering product solutions across Guest Experience, Digital Marketing, eCommerce, and/or quality performance, insights, and measurement.

The hiring range for this position in Orlando, FL is $135,200 to $181,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.