Delivery Leader / Program Manager (AV/VTC)

Job Description

Job Description

Description:

NetCentrics is seeking a motivated and technically experienced Delivery Leader / Program Manager to oversee multiple enterprise AV/VTC programs supporting Federal customers. This role is ideal for an experienced AV/VTC professional who has moved into leadership or project management and is looking to continue growing into a larger enterprise Program Management and Delivery Leadership position.

The selected candidate will oversee operational delivery, customer engagement, PMO coordination, personnel management, and program execution across multiple supported environments. This individual will lead monthly PMO Operations Meetings, coordinate cross-functional teams, and help drive operational consistency and customer satisfaction.

This role is designed for someone who understands AV/VTC technologies and operations but is looking to further develop their leadership and program management experience within a growing Federal contractor environment.

Key Responsibilities:

Delivery & Operational Leadership

• Oversee day-to-day delivery operations across multiple AV/VTC programs and support teams
• Lead recurring PMO Operations Meetings with internal leadership and Government stakeholders
• Coordinate operational priorities, staffing support, escalations, and customer communication efforts
• Ensure programs meet contract requirements, operational metrics, and customer expectations
• Support workforce management activities including onboarding coordination, staffing support, mentorship, and team oversight
• Track operational risks, issues, and service delivery concerns and assist with resolution efforts
• Provide regular operational updates, reports, and briefings to leadership and customers
• Assist with process improvement initiatives and operational standardization efforts across programs

Program Management Responsibilities

• Serve as alternate Point of Contact (POC) for Government customers when required
• Support planning, execution, reporting, and coordination activities across multiple contracts and task orders
• Participate in operational planning, implementation, integration, testing, and documentation activities
• Assist with lifecycle planning and refresh projections for AV/VTC infrastructure and related technologies
• Support contract execution activities and ensure compliance with operational requirements and service expectations
• Coordinate with technical teams, subcontractors, and customer stakeholders to maintain successful program execution

Technical Leadership

Apply working knowledge of:

• Professional AV systems
• Video Teleconferencing (VTC) technologies
• Audio/video conferencing environments
• Video display and projection systems
• Control systems
• Enterprise IP-based networks
• Provide operational and technical guidance to support enterprise AV/VTC initiatives
• Research emerging technologies and provide recommendations for modernization and operational improvements
• Assist with troubleshooting escalations and technical coordination efforts when needed

Required Qualifications:

• Bachelor’s degree in Management, Information Technology, or related field preferred
• Minimum 3–5 years of experience supporting Federal Government IT, AV/VTC, or enterprise technology programs
• Experience in project coordination, team leadership, service delivery, or program support roles
• Strong understanding of AV/VTC operational environments and customer support requirements
• Experience coordinating teams, operational meetings, or customer-facing activities
• Familiarity with Federal contract operations and service delivery environments
• Strong communication, organizational, and leadership skills
• Ability to manage multiple priorities in a fast-paced operational environment
• Active Secret clearance required (TS/SCI preferred)

Preferred Qualifications:

• Prior experience supporting enterprise AV/VTC operations
• Project Management Professional (PMP) certification or related project management training
• InfoComm CTS or related AV certifications
• ITIL or ITSM familiarity
• Experience leading operational meetings or coordinating multi-team efforts
• Experience supporting DoD or Federal enterprise environments
• Familiarity with DoD or Federal enterprise collaboration infrastructure

About Us:

At NetCentrics , we proudly hold a distinguished position as a leader in cybersecurity, cloud, digital transformation, and mission support. With an esteemed clientele that includes the Department of Defense (DoD) , Department of Homeland Security (DHS) , Federal Civilian Agencies , and the Intelligence Community , our impact on national security is undeniable. We are a diverse group of intellectually curious professionals who solve hard problems, live by our core values, and share a unified vision to secure our nation. Join us and be part of something that truly matters.

Where You Belong:

At the heart of NetCentrics lies a set of five core values that guide every aspect of our work:

• Mission First – An unwavering commitment to our mission and customers
• People Always – Investing in our people’s growth, well-being, and success
• Be Eminent – Continuously striving for excellence and innovation
• Embrace the Team – Collaboration is how we achieve greatness
• Act with a Purpose – Every action contributes to a meaningful mission

These values form the foundation of our culture and unite us as a purpose-driven team.

Why Join NetCentrics:

Join us not just to help safeguard our nation, but to be at the forefront of innovation—where your ideas and expertise shape the future of cybersecurity and IT. At NetCentrics, we are not only protecting systems—we are pioneering them. Come be a part of our team and redefine what’s possible.

Commitment to Diversity:

NetCentrics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Equal Opportunity Employer / Veterans / Disabled