IT Field Service Technician

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Your skills

• This role is an Hourly non -exempt position with a targeted hourly range of USD$23 - $25 per hour
• 2+years of experience replacing hardware warranty parts on Laptops, Printers and RPOS.
• Relevant OEM hardware repair certifications (or willingness to obtain).
• Valid driver's license, reliable transportation and clean driving record. (mileage reimbursed).
• Willingness to drive 50-200 miles per day.
• Ability to work independently and meet strict SLAs.
• Strong knowledge of IT hardware architecture and troubleshooting.

Your tasks


Key Responsibilities:

• Troubleshoot and repair laptops, desktops, printers, RPOS from most well-known manufacturing brands.
• Replace or swap defective components such as motherboards, hard drives, memory, and screens following manufacturer guidelines.
• Validate warranty status and adhere to repair protocols.
• Document all repairs accurately in ticketing systems.
• Track and manage parts logistics.
• Verify part delivery at pick-up/drop-off locations or customer site before dispatch.
• Communicate professionally with clients to confirm appointments, explain repairs, and ensure satisfaction.
• Maintain a clean, professional appearance in line with company standards.
• Escalate unresolved issues through the appropriate channels promptly.

Be part of us


Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

• Buddy program
• Health/ Medical insurance
• Life insurance
• Dental insurance
• Sick leave payments
• Internal career development program
• Vision Insurance