Front Desk Operations Manager

Our client is seeking an experienced, high-impact Front Desk Operations Manager to lead statewide clinic and Ambulatory Surgery Center (ASC) front-office operations across Georgia. Based out of our administrative office in Lawrenceville and reporting to the Director of Clinical Operations, this full-time, exempt role is responsible for driving operational efficiency, establishing standard policies, and optimizing patient intake workflows. In this high-visibility position, you will serve as a key trainer and eClinicalWorks (eCW) super user, partnering closely with physicians, HR, and clinical managers to mentor front-desk teams, manage multi-site staffing, and execute strategic initiatives that support positive P&L growth. If you bring healthcare leadership, emotional intelligence, and a passion for operational excellence, apply today to join our growing team! *Travel required & mileage reimbursed 

salary: $70,000 - $75,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Departmental Leadership: Oversee clinic and ASC front desk operations, establishing goals, policies, standard operating procedures, and workflow systems.

• Process Improvement & P&L Impact: Execute strategic initiatives assigned by the Director of Clinic Operations or COO to optimize workflows and support profitability.

• Staff Performance & Training: Act as the central liaison between leadership and staff; develop structured training frameworks, evaluate performance, and drive employee development.

• Cross-Departmental Collaboration: Partner with physicians, Administration, and the Medical Assistant Operations Manager to ensure clinical standards, regulatory compliance, and interdepartmental synergy.

• Workforce & Vendor Logistics: Coordinate with HR and Scheduling to maintain adequate multi-location staffing while managing third-party vendor operations.

• Analytics & Fiscal Reporting: Collect, evaluate, and report statistical and operational data to support business planning.

• Ability to serve as a super user and core trainer for eClinicalWorks (eCW).

Skills

• Front Desk
• Operations
• Organization
• Front Desk Coordination
• Written Communication
• Office Management
• ECW
• Medical Office Management
• Leadership
• Team Leadership
• Oral Communication
• Business operations
• Operational Workflow
• Office Management

Qualifications

• Years of experience: 5 years
• Experience level: Manager

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.