Bilingual Pharmacy Technician - Specialty Pharmacy

Job Description

Job Description

What we are looking for

Optime Care is seeking a Pharmacy Technician, or Care Coordinator, as we call them internally, for our Earth City, MO location. We are looking for someone passionate about helping people get the specialized therapies they need. This critical role serves as a patient's first or ongoing point of contact. They will act as patient advocates and champions, guiding patients in obtaining medications unavailable at chain pharmacies, in English or Spanish.

This position will be required to be in the office for the first 120 days for training purposes. It can then evolve into a hybrid role, depending on business needs.

What the position will be doing

• Act as a patient advocate to gain insurance coverage for prescribed therapies.
• Welcome new patients and create profiles with all the critical information.
• Conduct periodic insurance verification and/or authorizations for patient coverage.
• File claims for patient prescriptions and orders.
• Complete collection activities per client program specifications.
• Provide an initial and ongoing investigation and benefit explanation to the patient.
• Obtain and maintain Prior Authorizations.
• Create patient orders and associated prescription entries for new and refilled prescriptions.
• Communicate with prescribers, including requesting new prescriptions.
• Bill appropriate entities for RX drugs and administration supplies.
• Assist patients with possible financial assistance.
• Arrange all necessary documents and materials for initial and ongoing shipments.
• Coordinate all deliveries and process any patient returns.
• Obtain necessary consent forms for manufacturers or patient support organizations.
• Assist pharmacists with day-to-day tasks such as filling prescriptions and entering prescription information into the patient management system for pharmacist verification.
• Assist in preparing any ad hoc report requests from clients.
• Perform other related duties as assigned or as necessary; remains flexible and adaptable in work schedules and work assignments as defined by departmental and organization needs.

Necessary Skills, Education & Abilities

• A high school diploma or equivalent is required.
• 2 or more years of experience with medical/pharmacy insurance verification, including benefit investigation.
• Experience using both English and Spanish languages in a professional capacity is required.
• Current Missouri BOP Pharmacy Technician license, or Nurse license in good standing.
• Knowledge of medical terminology required.
• Knowledge of medical/pharmacy insurance benefit language- ie. EOBs, deductibles, out-of-pocket, co-insurance, co-pays, etc.
• Ability to define CMS 1500s, provider numbers, CPT, HCPC's, ICD9, NCPDP and NDC codes/numbers
• Knowledge of Medicare and Medicaid billing.
• Patient Assistance Program knowledge is a plus.
• Experience with prior authorization and SMN preparation.
• Knowledge of insurance claim appeals.
• Relentless attention to detail, and the ability to be a creative self-starter and team player.
• Computer literate and proficient with Microsoft Office.
• Ability to participate in and facilitate group meetings.
• Ability to thrive in a fast-paced environment with constantly changing and competing priorities.
• Excellent analytical skills and the ability to provide solutions to complex problems.
• Ability to be highly transparent, ethical, and driven.
• Excellent written and verbal communication skills and interpersonal skills are required.
• Willingness to work a flexible schedule.

Ready to make an impact? Join us on our mission to transform specialty pharmaceutical services and improve patient lives. We're looking for passionate professionals who share our commitment to excellence and innovation. Apply today and become part of a team that's shaping the future of healthcare.

About Us

Optime Care is a Specialty Pharmacy dedicated to providing services to smaller patient communities. We focus on securing insurance coverage, coordinating care, and complying with therapy regimens are only a few examples. Our mission is to minimize the daily impact of living with unique disorders. After just one call, our experts begin to address everything from medication delivery and insurance reimbursement to compliance and education. Every patient receives a proactive service experience tailored to their specific needs.

Optime Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.