Front Desk Associate Beckley Hotel

Front Desk AssociateThe Front Desk Associate at Beckley Hotel is an individual contributor role responsible for providing exceptional customer service to guests and ensuring a smooth and efficient check-in and check-out process. This role will also be responsible for handling guest inquiries and requests, maintaining the front desk area, and assisting with other duties as assigned.Opportunities for advancement available within OrganizationCompensation & Benefits:On-site parkingEmployee discounts available.Responsibilities:Greet and check-in guests in a timely and efficient manner, ensuring all necessary information is obtained and accurately entered into the systemRespond to guest inquiries, requests, and complaints in a professional and timely mannerAccurately process payments, refunds, and exchangesMaintain a neat and organized front desk area and lobbyAnswer phone calls and direct them to the appropriate department or staff memberAssist with luggage and provide directions and recommendations for local attractions and restaurantsFollow all safety and security protocols to ensure the well-being and confidentiality of guests and hotel propertyComplete administrative duties such as filing, data entry, and inventory managementCollaborate with other hotel departments to ensure a seamless guest experiencePerform any other duties as assigned by the hotel management teamRequirements:High school diploma or equivalentPrevious hospitality or customer service experience preferredExcellent communication and customer service skillsAbility to multi-task and work in a fast-paced environmentProficient in computer and office technology, including Microsoft Office and hotel reservation systemsStrong attention to detail and problem-solving skillsAvailability to work a flexible schedule, including nights, weekends, and holidaysMust be able to stand for long periods of time and lift up to 25 lbs as neededEEOC statement: VP Management is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive work environment for all employees.