Information Technology Technician

Summary

The Western District of New York seeks an Information Technology Technician within the Buffalo divisional office of the United States District Court Office of the Clerk. The ideal candidate possesses technical skills in addition to excellent interpersonal and analytical skills strong work ethic and resilience.

Duties

• Provide day-to-day technical support assistance and training to include physical hardware/software set-up configuration and troubleshooting in a virtual Microsoft Windows environment.
• Respond to help desk calls emails and web request and resolve in a timely manner or escalate to the next level of support.
• Identify support trend requests and respond to trends or unusual activity.
• Provide information and assistance on word processing and internet applications.
• Install configure update and repair computer hardware and peripherals.
• Install new or updated releases of software applications.
• Prepare and maintain documentation for local software applications procedures and systems.
• Provide support for mobile computing devices and remote access.
• Provide basic support for the VoIP telephone system.
• Assist with testing establishing and monitoring video and telephone conferences.
• Assist with basic network maintenance.
• Perform basic courtroom A/V support and troubleshooting.

Requirements

Conditions of employment

This position requires the incumbent to work on-site at the Robert H. Jackson United States Courthouse in Buffalo New York but travel to the Rochester divisional office and other locations may be required. Occasional emergency weekend and after-hours coverage may also be required.

Employees must adhere to a Code of Conduct. The Court provides reasonable accommodations to applicants with disabilities. Veterans preference is not a factor used in Judicial Branch appointments. Applicants must be U.S. citizens or lawful permanent residents seeking U.S. citizenship. Positions with the U.S. Courts are excepted service appointments which are at will and may be terminated with or without cause. Employees are required to use electronic funds transfer for payroll deposit.

Background Investigation: This is a high-sensitive position within the Judiciary. Employment will be considered provisional pending successful completion of an OPM background investigation and credit check and a favorable suitability determination. Investigative updates are ongoing.

Qualifications

Qualification Requirements

• High school diploma or equivalent and at least one year of specialized experience.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Ability to function as a team player in a fast-paced team- oriented office environment with frequent interruptions.
• Thorough understanding of computer processes and capabilities including personal computer operating systems and applications.
• Familiarity with computer operations in a networked environment.
• Working knowledge of word processing software and email applications.
• Basic understanding of audiovisual systems with an emphasis on videoconferencing.
• Proficiency with iOS and Windows devices.
• Ability to work independently with minimal onsite supervision to adapt to changing needs and to meet deadlines and commitments.
• Ability to identify emerging trends in technology and to share that information with the team.
• Ability to interact in a positive and professional manner with users at all levels of the Court.
• Occasional travel to the Rochester divisional office and other locations may be required as well as after-hours support.

Preferred Qualifications/Court Preferred Skills

Candidates with experience and a bachelors degree in CS MIS other relevant field of study preferred.

Education

A high school diploma or equivalent is required but a bachelors degree in CS MIS other relevant field of study is preferred.

Additional information

Organizational Relationship: This position is assigned to the Clerks Office U.S. District Court Western District of New York and reports to the Director of Information Technology.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

IC