Clinical Program Manager

Partnerships for Trauma Recovery

Job Description: Clinical Program Manager

Location: Berkeley, California (in-person and hybrid remote)

Salary: $85,000-100,000/year (including health and other benefits) based on skills, experience, and

clinical license

Schedule: Full-time

ORGANIZATION

Partnerships for Trauma Recovery is a 501(c)(3) nonprofit organization dedicated to healing the

psychosocial impacts of trauma among international survivors of human rights abuses, persecution

related to identity and beliefs, and forced displacement resulting from war, torture, gender-based,

criminal, and other forms of interpersonal violence. PTR provides psychological, psychosocial, and

psychiatric care for asylum seekers and refugees from around the world; conducts community

outreach; supports training; and advocates for policies to prevent trauma and re-traumatization

among international survivors of violence. Founded in 2015, PTR has approximately 30 team

members including 10 direct service staff members, is predominantly government grant-funded, and

maintains a yearly operating budget of a little over $2.5 million. We engage deeply in partnerships

with institutions and individuals around the San Francisco Bay Area and beyond.

POSITION OVERVIEW

This is an opportunity to join a dynamic nonprofit organization working at the juncture of global

mental health and human rights. The Clinical Program Manager will lead and oversee PTR’s provision

of clinical services to international survivors of human rights abuses, asylum seekers and refugees.

Reporting to and collaborating closely with the Clinical Director, this position will supervise

approximately 3 to 4 direct service staff and provide clinical and programmatic supervision, training,

and support.

The Clinical Program Manager will support the ongoing development of PTR’s Clinical Program,

including the implementation of a new Early Intervention (EI) Specialty Mental Health Services

(SMHS) program in partnership with Alameda County Behavioral Health Department (ACBHD). The

position will oversee clinical operations, clinical quality assurance, program performance, and

compliance with Medi-Cal and ACBHD requirements. Approximately 25% of the position will be

dedicated to direct client care, including individual therapy and psychosocial services.

PTR’s approach to healing from interpersonal trauma is relationally and humanistically oriented and

grounded in evidence-based, trauma-informed, culturally attuned, relational psychodynamic, and

attachment-based approaches to care. This position requires strong clinical leadership, initiative,

organizational skills, resourcefulness, and a commitment to global human rights and the

psychosocial wellbeing of refugee and immigrant communities.

PTR offers a hybrid service delivery model combining in-person direct care with remote work. This

position is required to work onsite at our Berkeley, CA office, or within the community when

appropriate, a minimum of three days per week.

The following description of roles and responsibilities outlines the general nature of the work to be

performed by the Counseling Program Manager. It does not represent an exhaustive or fixed description

of this position’s roles and responsibilities, which may require adaptation according to the

organization’s development and needs over time. Reasonable accommodations may be made to enable

people with disabilities to perform the essential functions of this position.

ROLES AND RESPONSIBILITIES

Program Development, Management, Supervision and Oversight

• In collaboration with the Clinical Director and direct service staff, support the ongoing

development and provision of a community-driven, holistic and culturally responsive clinical

program to address the mental health and psychosocial needs of refugee and

asylum-seeking clients, families and communities.

• Develop and maintain program structures, systems, policies, procedures, and clinical

workflows that support effective service delivery and achievement of program goals,

deliverables, and outcomes.

• In collaboration with the Clinical Coordinator, Clinical Director and the staff psychiatrist,

develop processes to enhance, streamline and support the effective coordination of

psychiatric care.

• In collaboration with the Clinical Director, Quality Assurance & Billing Officer, and Data &

Reporting Manager, design and implement quality assurance and continuous quality

improvement processes, including review of clinical documentation, client feedback,

Salesforce data, and relevant program metrics to ensure quality of care and inform program

development.

• Ensure compliance with grant requirements and support staff in meeting program

deliverables and objectives. Contribute to grant applications and reports as needed.

• Provide clinical and programmatic supervision, mentorship, and guidance to direct service

staff, with attention to clinical development, quality of care, provider wellbeing, and the

impacts of secondary trauma and burnout.

• Participate in the recruitment and onboarding of clinical staff with emphasis on global

diversity, equity and inclusion.

• Support the recruitment, onboarding, training, and professional development of clinical

staff, with emphasis on global diversity, equity and inclusion.

• Support the reimplementation of PTR’s Bay Area Practicum Information Collaborative

(BAPIC) training program, including recruitment, onboarding, training, supervision, and

professional development of graduate-level clinical trainees.

EI Program Management and Clinical Quality Assurance

• In collaboration with the Clinical Director and organizational leadership, support the

implementation and ongoing management of PTR’s EI SMHS program in accordance with

ACBHD and Medi-Cal requirements and PTR’s clinical model.

• Develop and maintain EI clinical workflows, documentation processes, and service-delivery

practices that support effective and compliant program operations.

• Monitor EI program performance–in coordination with quality assurance and data reporting

team members–including caseloads, service utilization, productivity, and contractual

deliverables.

• Ensure clinical documentation and billing practices align with Medi-Cal SMHS and ACBHD

requirements, and conduct regular clinical audits to identify documentation, compliance,

training, and quality improvement needs.

• Provide training and guidance to clinical staff and support preparation for ACBHD

monitoring, quality reviews, and audits, including implementation of corrective actions as

needed.

Direct Client Care

• Provide culturally and contextually responsive, trauma-informed, depth-oriented, and

relationally oriented individual and family psychotherapy for asylum seekers, refugees, and

other survivors of human rights abuses, carrying approximately one-quarter of a full-time

clinical caseload.

• Complete intake and follow-up assessments and collaboratively develop and monitor

psychological and psychosocial treatment goals.

• Provide limited clinical case management and advocacy to psychotherapy clients, including

connecting clients to community resources addressing medical, legal, social, economic,

employment, and educational needs.

• Design and facilitate culturally responsive groups that support the collective healing of

survivors of human rights abuses.

• Conduct psychological asylum evaluations, collaborate with legal representatives, testify in

Immigration Court as needed, and accompany clients to asylum interviews and court

hearings when clinically indicated.

• Complete timely and accurate clinical documentation and data collection in Salesforce and

other required EHR systems, and participate in interdisciplinary client care, team meetings,

consultation, and supervision.

Other Duties

• Coordinate and track organizational training requests, including assessing capacity,

supporting the development and facilitation of trainings, and using training data to inform

recommendations for the future growth of PTR’s training program.

• Participate in and facilitate team meetings, trainings, and other organizational activities that

support staff development and cross-program collaboration, and perform other duties

consistent with the scope of the position and PTR’s evolving needs.

QUALIFICATIONS

Required Education & Experience

• Master’s degree in Clinical Social Work (MSW), Counseling Psychology or Marriage and

Family Therapy (MA, MS); Doctoral degree in Clinical or Counseling Psychology (Psy.D or

Ph.D)

• Licensed as a mental health provider in the state of California (LCSW, LMFT, Licensed

Psychologist), or able to obtain licensure in CA if licensed in another state.

• 3+ years of experience providing culturally responsive trauma-informed psychological and

psychosocial care for diverse and underserved populations.

• Experience with and interest in trauma-informed, client-centered and relationally-oriented

approaches to care and clinical supervision.

• Experience with and interest in developing and implementing structures, systems, protocols

and procedures for direct client care.

• 3+ years experience in team management and/or group leadership within multidisciplinary

teams.

• Experience and/or interest in fostering diverse, equitable and inclusive work environments.

Preferred Experience

• Experience working with refugees, asylum seekers and/or immigrants.
• 3 to 5 years of post-license experience, and eligible to supervise pre-licensed clinicians.
• Experience working in different languages and/or with in-person interpreters.
• Experience conducting psychological evaluations for asylum claims.
• Fluency in one or more languages in addition to English, with Spanish highly desirable.
• International work, study and/or living experience.

Competencies & Interests

• Global cultural and contextual awareness for working collaboratively with internationally

diverse clients and team members.

• Demonstrated commitment to global social justice, anti-racism and human rights.
• Capacity for self-reflection, humility, respect for differences and ability to manage

disagreement.

• Strong organizational skills, attention to detail and ability to attend to dynamic

responsibilities.

• Flexibility, patience and ability to adapt to developing program needs.
• Maturity, initiative, resourcefulness and ability to creatively problem-solve.
• Interpersonal warmth, empathy, sense of humor and calm.
• Excellent interpersonal, verbal and written communication skills.
• Ability to work effectively under pressure with limited resources.
• Proficiency with MS Office Suite and Google Drive.

Salary & Benefits

• $85k - $100k annual salary based on skills and experience
• Health, dental, and vision Insurance
• Vacation, paid holidays, and sick leave
• Professional development allowance
• 401(k) retirement available
• A flexible work schedule with a minimum of three days onsite or within the community

required

If interested, please submit the following to View email address on click.appcast.io with the subject

“Application for Clinical Program Manager:” 1) a cover letter, 2) your most recent curriculum

vitae or resume, 3) a one-page statement about your clinical philosophy, and 4) a one-page

statement about your approach to clinical supervision and team management. Please include

your name in the title of each document.

Applications will be reviewed on a continuous basis until the position is filled. To learn more about

Partnerships for Trauma Recovery, please visit our website at PTR is

committed to creating a diverse workplace that reflects the nature of our work as well as our

international client population. BIPOC, LGBTQ and immigrant candidates are strongly encouraged

to apply.

Partnerships for Trauma Recovery is an equal employment opportunities (EEO) and does not discriminate on the basis of ancestry, age, color,

disability (physical and mental, includes HIV and AIDs), genetic information, gender, gender identity, gender expression, marital status, military

or veteran status, national origin, race, religion (includes religious dress and grooming), sex (includes pregnancy, childbirth, breastfeeding,

and/or related medical conditions), sexual orientation, or request for FMLA in accordance with applicable federal, state and local laws.

Healing the psychosocial impacts of trauma for a more peaceful tomorrow