Director, Customer Experience & Quality Operations
Austin, Texas
City of Austin's Austin Energy seeks a senior operations leader to oversee meter-to-cash programs, budgets, and policy development. The role drives data-driven improvements, vendor performance, and cross‑department collaboration to enhance customer experience and efficiency. The position requires executive leadership, strong contract oversight, and proficiency in analytics to guide O&M, CIP budgets, and safety-focused operations within a public utility context. #J-18808-Ljbffr Austin, Texas
$152k - $266k
...transform industries and give customers the power to shape their... ..., visit of Role: The Director of Customer Program... ...Development, Manufacturing, Quality, Supply Chain, and Operations organizations. This role... ...of semiconductor industry experience.10+ years of experience in...OperationsQualityFull timeLocal area- The City of Austin seeks a Director of Customer Account Management to oversee meter-to-cash operations, budgets, and policy development. This role leads cross-functional teams, optimizes customer experiences, and ensures regulatory compliance across finance, billing, and...OperationsQualityContract work
- ...Senior Director, Customer Success - Americas LogicMonitor is the AI-first... ...exceptional digital experiences without compromise. The... ...will own the customer success operating model across the Americas,... ...readiness. Improve the quality and usability of customer health...OperationsQuality
$174.88k - $233.17k
...work on infrastructure customers rely on today and... ...is built into how we operate. If you’re ready to take... ...The Role The Senior Director of Customer & Network... ...materially improve customer experience, operational... ...operational efficiency, service quality, and reliability ~...OperationsQualityFull timeTemporary workRemote workShift workNight shift$145k - $192.5k
...looking for a Manager, Know Your Customer (KYC) to join its Compliance Operations team and oversee the day-to-day management... ...(SLAs)Oversee the drafting quality of Customer Risk Acceptance memos... ...to deliver a strong customer experience.Identify, design, and implement AI...OperationsQualityFlexible hours- ...provide timely, accurate delivery of operational components of fund events. The manager... ...functions, and is focused on improving the customer experience.The Expertise and Skills You Bring(The... ...our customers. We foster a culture of quality while embracing pace over perfection...OperationsQualityFull time
- ...financial institutions improve customer service, equip their... ...across business, technology, operations and risk. Understand the customer... ...case around service quality, productivity, cost and customer... ...understanding and relationships.Experience selling enterprise AI,...OperationsQuality
- Austin, TexasGoToMarket - Customer Success /Full-time /On-siteWho is... ...be truly effective.Our team operates across global hubs in Austin,... ...and community.Obsessed with quality.Deliberate in our decisions.Effective... ...Sonar's growth trajectory.Experience and Qualifications:The ideal...OperationsQualityFull timeWork at officeRelocation
- ...Customer Service Manager II The Customer Service Manager II leads the Customer Operations teams supporting order management, case resolution,... ...compliance, backlog health, quality, customer satisfaction,... ...enhance the overall customer experience. HID powers the trusted...OperationsQualityRemote workWorldwideRelocationFlexible hours
- ...Job Title: Area Customer Service Coordinator Summary: Join... ...encompass supporting daily operations, implementing new services,... ..., ensuring consistent, high-quality service delivery and operational... ...12 months of relevant work experience Flexibility and...OperationsQualityWork experience placementWork at officeWorldwideFlexible hoursShift work
- ...direction of the Membership Supervisor, the Customer Service Coordinator supports daily front desk operations, membership services, and customer experience functions at the Monarch Recreation... ...role in ensuring consistent, high-quality service delivery by assisting with...OperationsQualityFull timePart timeWork experience placementSeasonal workFlexible hoursShift workAfternoon shift
$60k - $65k
...retention and growth of designated customer accounts. This is... ...communication, issue resolution, and quality assurance of deliverables.... ...Work closely with sales, operations, logistics, technical, and marketing... ...to enhance customer experience and operational efficiency....OperationsQualityWork at officeRemote work- ...Manager, Analytics, Customer Experience San Francisco, CA; Sunnyvale, CA; Seattle, WA; New York... ...team serves as a foundational operations pillar at DoorDash, dedicated to resolving... ...the intersection of customer experience quality and operational cost uncovering opportunities...OperationsQuality
$62.6k - $132.4k
...incoming service requests and manages the operation of customer service delivery, serving as point of... ...to enhance customer support and user experience. Coordinates support service... ...bugs in products or infrastructure to Quality Assurance and Development teams for resolution...OperationsQualityTemporary workImmediate startFlexible hours- ...designs, builds, and operates the growth systems that... ...brilliance as our next Account Director, where your strategic... ...of global brand experiences. Do you possess a... ...agreed roadmap with high quality and commercial gain.... ...ecosystems, and customer data infrastructure....OperationsQuality
$120k - $147k
...users' needs and delivering exceptional customer experience drives our success. Our entire process... ..., strong internal controls, and operational efficiency while enabling strategic initiatives... ...initiatives to improve data quality, reporting accuracy, and efficiency.Drive...OperationsQualityFull timeWork at office3 days per week- City of Pflugerville is seeking a Customer Service Coordinator for the... ...Center to support daily front desk operations, membership services, and customer experience functions. You will assist with... ...facility access, and overall service quality in a high-volume recreation...OperationsQualityShift work
- ...building trust, creating exceptional customer experiences, and identifying opportunities to help... ...expectations Working closely with Operations, Sales, and Production teams Identifying... ...Always looking to improve These qualities reflect the core attributes and skills...OperationsQualityFull time
- ...organization, and has a passion for customer service and animal care. The... ...can help support the daily operations of a busy veterinary... ...provide a welcoming customer experience Coordinate appointments,... ...professionals dedicated to high-quality animal care Position...OperationsQualityFull timeWork at office
- ...Manager, Customer Support AMER Miro's Customer Support team is... ...(Programs, Enablement, and Operations). This is a role for someone... ...for AMER time zones, ensuring quality, alignment, and smooth... ...processes, or the broader customer experience Use data and insights to...OperationsQualityFull timeWork from homeFlexible hours2 days per week
- ...breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational... ...and asset management, analytics, and quality assurance.Job Description: Lead and... ...customer experience, streamline operations, and achieve business goals. Stay...OperationsQualityFull timeLive inWork at officeLocal area
$70k - $85k
...and Certification company. We operate a network of over 2,700... ...achieve the highest standards of quality, safety and compliance.Our brand... ...in the lives of our customers, colleagues and community. SGS... ...management, or customer service experience (Required) 3 years' experience...OperationsQualityFull timeContract workWork at officeLocal areaImmediate startRemote work$65k - $80k
...At DSV, our purpose is to keep customers' supply chains flowing and enable the... ...diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment... ...: Road US Job Posting Title : Operational Account Manager, Freight Operations...OperationsQualityFull timeWork at officeLocal areaFlexible hours$65k - $80k
...At DSV, our purpose is to keep customers' supply chains flowing and enable the... ...diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment... ...: Road US Job Posting Title : Operational Account Manager, Freight Operations...OperationsQualityFull timeWork at officeLocal areaFlexible hours- ...Customer Success Manager Your AI strategy is only as strong as... ...to deliver superior customer experiences, manage escalations, and... ...deliver consistent and high-quality customer experiences. Provide... ..., and long-term success. Operational Excellence Monitor and...OperationsQualityWork at officeFlexible hoursShift work
$130k - $185k
...ABM programs for enterprise customers. This role combines strategic... ...into cohesive customer experiences.* Bring creative agility to... ...timelines, and ensuring high-quality delivery.* Develop account-specific... ..., and safeguard business operations and the Company’s reputation...OperationsQualityInternshipLocal areaFlexible hours$127.1k - $172k
Customer Logistics Security (CLS) protects the physical and digital... ...program execution across Operational Technology (OT) and infrastructure... ...Security values diverse experiences. Even if you do not meet all... ...scope, schedule, budget, quality, along with risk and critical...OperationsQualityImmediate startFlexible hours- ...Your role includes overseeing shop operations, ensuring outstanding customer service, and achieving sales goals... ...of 3 years of retail management experience, you will train employees, manage... ...required. Join us and help deliver quality products and experiences to our customers...OperationsQualityWeekend work
- ...policies, manages inventory and cash control, and ensures excellent customer relations. You will lead a team, schedule staff, handle... ...and maintain store appearance while upholding food safety and quality standards. Strong communication and numerical skills are essential...OperationsQualityFull timeAll shifts
- ...Senior Manager, Technical Customer Success Port is the Agentic... ...evolving, and every new wave of AI operating across the SDLC makes... ...directly to the VP of Customer Experience. We have 8 Technical Customer... ...judgment. And you will spend quality time thinking about the bigger...OperationsQualityWork at office
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