Field Service Representative

Job Purpose

Receives general guidance from the supervisor or senior technician relative to overall functions to be performed. Supervisor and senior technician are available for advice and assistance on problems encountered. Work is reviewed based on the adequacy of customer service, equipment maintenance, repair, and calibration.

Duties & Responsibilities

• Work location: Reports to Berlin, CT each morning to pick up equipment and then the majority of the work will be completed on the road throughout Connecticut home every night
• Hours: Mon-Fri 8:30a-5p, some OT
• Compensation: $23/hr and benefits including dental, health, vision insurance, and a 401k plan with a company match
• Serves as electronic technician in the Field Service Support function responsible for installation, repair, maintenance, and calibration of all equipment, instruments, and analytical systems in the emission inspection program.
• Maintains a territory consisting of about 70 customers. Responsible for trouble-shooting equipment and analyzing appropriate documents to determine cause of equipment trouble and malfunctions in major test equipment and test procedures within designated territory. Performs maintenance of instruments and equipment. Performs preventative maintenance and calibration functions. Calibrates major instruments/and or gas instruments to specified tolerances. Completes necessary paperwork and reports on assigned work and assist in the completion of records, reports, and other test documents. Responsible for the accuracy of inventory in his/her possession. Provides training to customer base on the proper operation and maintenance of motor vehicle inspection equipment. Responsible for preventive maintenance on company vehicle assigned.
• Performs other duties as assigned. Significant travel required.

Requirements

• Ability to work outside normal operating hours, overtime, and in extreme hot and cold conditions.
• Prolonged periods of standing, sitting, stooping, bending, crawling, and crouching required.
• Ability to use mechanical and electronic tools and equipment.
• Ability to lift moderate to heavy items required.
• Ability to operate a motor vehicle.

Qualifications

• 18 years of age or older.
• High School Graduate.
• One year of experience in electronic/electro-mechanical maintenance and repair.
• Familiarity with test equipment including manometers and digital multimeters.
• Active driver's license