Esthetician Manager

Operations Responsibilities:

● Demonstrates high standards in customer service

● Meets financial metrics including: service revenue, average ticket, client count, rebooking and product sales

● Identifies opportunities for growth such as, staffing, scheduling and coaching ● Responsible for the management of all personnel including (but not limited to) recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance.

● Conduct regular performance reviews and provide constructive feedback to enhance team performance

● Create and maintain staff schedules to ensure adequate coverage during peak hours ● Responsible for store's inventory

● Helps forecast sales, growth trajectories and expansion plans.

Financial Management

● Collaborate with the store owner to develop and manage the salon budget. ● Monitor and analyze financial reports, identifying opportunities for cost savings and revenue growth.

● Implement strategies to achieve sales targets and profitability goals.

Customer Service

● Oversee the delivery of high-quality services and ensure client satisfaction. ● Address client issues and concerns, providing resolutions in a timely and professional manner.

● Maintain a positive and welcoming environment for clients and staff.

Training and Servicing

● Responsible for performing services on guests and leading by example ● Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize steps to achieve those goals. Confident in coaching and mentoring their team ● Responsible for identifying the professional development needed for each staff member ● Ensures all technical service and product trainings are attended

● Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth.

Marketing

● Work with your owner to develop and execute marketing strategies to attract new clients and retain existing ones.

● Coordinate and promote special events, promotions, and collaborations to increase salon visibility.

● Assist with Social Media as needed

Job Types: Full-time

Availability: Nights and Weekends are required

License: Esthetics License is required

Experience: One year of Salon Manager experience is preferred

Pay: $75,000 - $80,000 (plus tips + commission + bonus)