Warranty Specialist

Job Overview Under the supervision of the Manager of Technical Services, the Warranty Specialist provides leadership in warranty administration which includes processing claims, system maintenance, policy review, recovery and procedure updates. The Warranty Specialist will work with Home Energy component suppliers in order to ensure that supplier authorization requirements are met prior to warranty repairs. Work with Purchasing, Production Quality and Services to establish supplier agreements that define warranty recovery terms and procedures. This hybrid role requires 3 days per week onsite from our Hattiesburg, MS location. Benefits We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast‑moving world. Competitive compensation and benefits Work‑life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Salary range: $63,100.00–$79,500.00. Responsibilities Review and adjudicate warranty claims for processing. Administrate the return of warranty claims that do not meet Kohler warranty policy. Review and adjudicate sales policy adjustment claims. Secure approval by management of warranty claims over the Warranty Specialists approval limits. Review warranty publications and provide input/suggestions as needed to change policies. Review and resolve Kohler customer warranty issues as needed. Generate reports from the warranty system requested by management. Review reports as needed to assist the Manager of Technical Services in administration of warranty for the division. In conjunction with Services, administer the RMA (return material authorization) program for recall of failed supplier parts for analysis. Help monitor receipt of failed parts. Suggest opportunities for parts to return for evaluation and/or return to supplier. Provide information to Kohler distributors, dealers, and OEMs concerning warranty claims processing. Follow‑up with customers on information requested to ensure claims are moving through the adjudication process. Handle issues concerning unit startups, registrations, and extended warranty applications that are brought to the attention of the warranty department. Develop, implement, and maintain warranty system documentation alerts, and notices in the on‑line literature and in the on‑line warranty system. Suggest changes or new warranty policies/procedures to provide enhanced warranty claim adjudication and/or reduce Kohler warranty processing costs. Maintain as needed the flat rates, warranty policies, and global parameters in the warranty system to ensure correct and efficient processing of warranty claims. Request Warranty Policy and Procedures manual changes to keep documentation current with policies. Assist as necessary with the entry of unit registrations and approval of extended warranty purchase requests. Execute tasks and projects assigned by the Manager of Technical Services. Contact for troubleshooting issues with the online warranty site as well as assisting users with questions related to claims processing, returns and specific warranty policies and procedures. Maintenance of users and security in the online warranty system. Qualifications A bachelor’s degree or an associate degree is preferred; alternatively, a minimum of two years of relevant experience is required. Strong electrical and mechanical aptitude. Prior warranty or customer service experience in a related technical field is highly beneficial. Exceptional computer and typing skills with the ability to learn new systems quickly. Business training or experience, ideally within customer service, sales, or quality. Applicants must be authorized to work in the US without requiring sponsorship now or in the future. Equal Opportunity & Discrimination Statement Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Rehlko will comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person’s physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact View email address on click.appcast.io. Rehlko Values Curiosity – Seek, learn, share. Trust – Go farther together. Pace – Focus to go faster. Excellence – Find the win every day. #J-18808-Ljbffr Rehlko