Senior Manager, Accounts Receivable, Credit & Collections San Francisco, CA | New York City, NY[...]

Senior Manager, Accounts Receivable, Credit & Collections (Americas) Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic is scaling rapidly, and so is our customer base. As our commercial business grows across the Americas, we need a senior leader to own credit and collections for the region. You will join our Invoice to Cash (I2C) team and be responsible for the end‑to‑end credit and collections lifecycle for Americas customers, from onboarding credit reviews through dispute resolution and cash recovery. This is a senior people‑leadership role with meaningful strategic scope and a strong automation mandate. Anthropic expects its finance function to operate at the frontier of what AI and modern tooling make possible, and credit and collections is a natural place to lead from the front. Key Responsibilities Set the strategic direction for Americas credit and collections, including portfolio management, aging reviews, and cash forecasting for the region. Own the Americas collections automation roadmap, including segmentation strategy, dunning workflows, self‑service payment experiences, and automated dispute routing. Drive adoption of AI across the credit and collections workflow, including intelligent prioritization of collector outreach, AI‑drafted customer correspondence, predictive risk scoring, and automated reconciliation of customer responses. Lead, coach, and develop a team of credit and collections professionals, including people managers, setting clear KPIs around DSO, aging, collection effectiveness, and automation coverage. Own credit risk strategy for new and existing Americas customers, including credit policy, credit limit frameworks, payment term guidelines, and data‑driven escalation of higher‑risk accounts. Partner with Sales, Deal Desk, and Legal leadership on contract negotiations involving payment terms, credit exposure, and non‑standard billing arrangements. Drive timely resolution of material customer disputes in partnership with Billing Operations, Cash Application, and Customer Success. Develop and refine credit and collections policies, playbooks, and escalation paths suited to a rapidly scaling enterprise SaaS business, with automation embedded by default rather than bolted on. Lead the Americas rollout and continued optimization of our AR automation platform, including workflow design, integrations with ERP and billing systems, and reporting. Partner with Finance Systems and internal AI tooling teams to identify and deploy agentic and LLM‑based solutions that reduce manual work and improve decision quality across the credit and collections lifecycle. Deliver regular reporting and insights on receivables health, bad‑debt reserves, collections performance, and automation metrics to senior finance leadership. Collaborate with regional AR peers to harmonize global credit and collections standards while accounting for Americas‑specific commercial and regulatory nuances. Represent Americas AR in cross‑functional initiatives spanning systems, controls, and finance transformation. Qualifications Experience leading credit and collections teams in a high‑growth or enterprise SaaS environment, including managing other managers. Demonstrated experience driving automation across credit and collections workflows, with measurable improvements to efficiency, coverage, or DSO. Strong working knowledge of commercial credit risk assessment, including use of credit reporting tools (e.g., D&B, Experian) and financial statement analysis. Hands‑on experience with ERP and AR systems (e.g., NetSuite, Oracle, SAP) and AR automation platforms (e.g., Tesorio, HighRadius, Billtrust), including shaping workflow and integration design rather than just using them. Proficiency in Excel or Google Sheets for portfolio analysis, reporting, and ad‑hoc modeling. Strong written and verbal communication skills, with the ability to navigate sensitive customer and executive‑level internal conversations diplomatically. Preferred Qualifications 10+ years of progressive experience in accounts receivable, credit, or collections, including significant time leading teams and managing people managers. Hands‑on experience deploying AI or LLM‑based solutions in a finance or AR context, whether through vendor tooling, custom workflows, or agentic systems. Experience supporting a company through rapid scaling, including process build‑out, systems implementation, and org design. Familiarity with enterprise contract structures, including multi‑year deals, usage‑based billing, and non‑standard payment terms. Exposure to global AR operations and cross‑regional coordination. Experience partnering with Sales and Deal Desk leadership on complex commercial negotiations. Working knowledge of SOX controls and audit requirements as they relate to AR and credit. Comfort prompting and evaluating LLMs as part of daily work, and a point of view on where AI creates real leverage in a finance function versus where it does not. Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience. Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position. Location‑based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas where possible. Salary range: $190,000 – $230,000 USD (annual). Equal Employment Opportunity Statement As set forth in Anthropic’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr Anthropic