Customer Relations Representative - State Farm Agent Team Member

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

About Us

Were a professional, people-first insurance agency focused on helping individuals and families protect what matters most. We maintain a fun, casual, and competitive environment where performance and teamwork matters. Were looking for a leader who loves winning, stays positive, and consistently does what it takes to deliver great customer service and grow the book of business.

Who You Are

You are a strong worker with a great attitude. You enjoy helping customers, you like achieving goals, and youre motivated by measurable success. Youre coachable, dependable, and ready to take initiativeboth for individual goals and the teams goals.

Preferred qualities:

• Positive, people-first mindset
• Strong work ethic and follow-through
• Competitive spirit (in a healthy, team-focused way)
• Enjoys learning and improving daily
• Experience in insurance is strongly preferred

License Requirement
All team members must be licensed in:

• Property
• Casualty
• Life
• Health

OR be able to obtain the required licensing . Must have P&C and then obtain Life & Health within 60 days of hire.

What Youll Do

Youll handle daily service activity for customer accounts and support sales growth. Key responsibilities include:

Customer Account Service

• Perform daily service tasks for existing policyholders
• Assist with policy changes and underwriting needs
• Support billing needs and account-related requests
• Ensure customer requests are handled accurately and efficiently

Sales & Growth

• Cross-sell appropriate products based on customer needs
• Prospect within the agencys book of business to identify opportunities
• Help expand existing relationships through proactive outreach
• Pivot and recommend suitable coverage options to meet changing customer needs

Goal Achievement

• Work toward personal production goals
• Contribute to team agency goals
• Maintain a consistent, results-driven workflow

Requirements

• Insurance experience strongly preferred (agency/brokerage or similar role)
• Strong communication skills and customer-focused service
• Ability to manage multiple tasks and prioritize effectively
• Comfort with phone/email outreach and follow-up
• Sales motivation with a genuine desire to help people
• Required licenses (or ability to obtain them)

Compensation & Benefits

• Base salary: dependent upon experience
• Commission: based on sales made
• Fun, casual, competitive environment with room to grow
• Matching 401k
• Health Stipend
• PTO
• Flexible and Supportive

Disclaimer for all State Farm Agencies:

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.