Senior Business Systems Analyst (NetSuite)

We are seeking a Senior Business Systems Analyst (Netsuite) to join our Enterprise Applications team. In this role you will manage and drive execution of IT Enterprise Applications and projects to enable transformation, growth, maturity, and scale. Business Requirements & Analysis Works closely with business partners, internal or external, to understand processes, gaps and goals Analyze existing and future state business processes, systems and flows of data Develop and maintain documentation related to developing and modifying business processes and systems Partner with business, internal and external technology teams to define associated system requirements and solutions Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution) Acts as the liaison between the business units, technology teams and support teams Be the techno-functional person who can provide technical solutions to business problems, by understanding the functional requirements Make recommendations for new metrics, techniques, and strategies to improve the operational metrics Critically evaluates information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding Leverage AI and automation capabilities to enhance finance system efficiency, accuracy, and decision‑making Business Solutions Design, Delivery & Support Work hands on to solving technical/systems issues by investigating system configurations, system integrations and APIs Proactive and takes initiative to gather information, investigate gaps/issues, identifies potential solutions and presents to both Business and IT stakeholders Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction Facilitate review sessions with functional owners, subject matter experts and end‑user representatives Work with various teams to investigate Finance production support issues and ensure timely resolution Manage end‑to‑end front‑line support for finance operations, ensuring timely resolution of tickets and system issues across platforms such as NetSuite, Concur, and Blackline Optimize Finance systems and processes to scale with RingCentral's growth by identifying and implementing processes and managing daily issues, reporting, and month‑end close that will improve the overall operation and efficiency of the Finance organization Work with cross‑functional teams to develop project milestones and timelines for development, UAT, production validation and go live Participate in scheduled system upgrades, including test plan development, testing, reviewing and evaluating new functionality Support delivery of reporting, dashboards and business intelligence capabilities through partnership with IT and Business Lead and perform data management and migration activities Ensure training and timely communications in accordance with project timelines Engage in other areas of Finance such as SOX Compliance and Reporting Qualifications Bachelor's degree in Computer Science/Engineering, Business Administration, or equivalent practical experience 10+ years of knowledge and related industry experience implementing, configuring, customizing and integrating one or more SaaS/Cloud/Open‑premise financial systems (e.g. Oracle Fusion, NetSuite, Coupa, Concur) Must have hands‑on experience with NetSuite ERP, including strong technical and functional knowledge 7+ years of experience in the implementation, enhancement, and support of Financial ERP modules (AR, AP, PO, GL, FA), preferably within SaaS businesses Hands‑on experience in the Information Technology (IT) sector and integration services to/on ERP, SaaS based applications Experience and working knowledge of Oracle Fusion ERP is a plus Technical development background and understanding of API patterns, payloads Expertise in Hire to Retire, Quote to Cash, Procure to Pay Processes ecosystems is a must Must be a self‑starter, completely independent, thrives in a fast‑paced environment, customer‑centric and have the interpersonal skills necessary to manage business and technology relationships Ability to communicate effectively (written and verbally) with both technical and non‑technical parties Must exhibit strong security and confidentiality practices with systems that handle sensitive data Advanced knowledge of software and spreadsheet applications, complex formula and macro creation required (Excel – Macros, PivotTables, VLOOKUP), and Tableau Report Building & Oracle SQL knowledge is preferred Ability to deal with ambiguity and thrive in a rapidly changing business environment Demonstrates a proactive, can‑do attitude with a strong willingness to learn Great organizational skills and attention to detail; able to juggle and prioritize multiple tasks simultaneously Proactive and forward‑thinking attitude and creative problem‑solving ability Working knowledge of AI, automation, and advanced analytics concepts as applied to finance systems Benefits Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family‑forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program If you are hired in Dallas, the compensation range for this position is between $109,550 and $156,500 for full‑time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. #J-18808-Ljbffr RingCentral, Inc