Supervisor of Liability Claims

Supervisor of Liability Claims

Intergovernmental Risk Management Agency (IRMA)

Location: Westmont, IL

Salary: $115,000–$140,000 annually, depending on qualifications

Work Arrangement: Hybrid | Tuesday–Thursday in office, Monday and Friday remote, with every other Friday off

About the Opportunity

Are you an experienced liability claims professional with a strong background in municipal litigation and a passion for leading teams?

The Intergovernmental Risk Management Agency (IRMA) is seeking a Supervisor of Liability Claims to oversee its general liability claims operations, guide an established team of claims professionals, and play an important role in protecting the interests of public entities throughout Northeastern Illinois.

This is an opportunity to combine your technical expertise in liability claims and litigation with hands-on leadership and strategic decision-making. You'll work directly with executive leadership and legal counsel, oversee complex and high-profile claims, and help shape initiatives that strengthen claims operations and improve outcomes for IRMA's members.

Beyond the responsibilities of the position, IRMA offers an exceptional work-life balance, including a hybrid work schedule, every other Friday off, a pension through the Illinois Municipal Retirement Fund (IMRF), and a collaborative environment where employees are supported and encouraged to grow.

About IRMA

The Intergovernmental Risk Management Agency (IRMA) is a highly respected intergovernmental risk pool serving approximately 70 public entities throughout Northeastern Illinois.

Rather than operating as a traditional insurance carrier, IRMA provides its members with comprehensive public-entity coverage, claims management, risk management services, and training designed to help municipalities manage exposure and protect their communities.

IRMA takes pride in its long-standing member relationships, responsive service, and collaborative approach to addressing complex liability and litigation matters.

The organization maintains a close-knit, supportive working environment where employees are trusted to take ownership of their responsibilities, collaborate across departments, and contribute ideas that improve services for members.

What You'll Do

Lead and Support the Liability Claims Team

• Supervise and provide guidance to a team of liability claims adjusters responsible for managing general liability claims involving public entities.
• Oversee day-to-day claims operations, ensuring claims are investigated, evaluated, documented, and resolved appropriately and efficiently.
• Review complex claims, provide technical direction, and support adjusters with coverage questions, litigation matters, and resolution strategies.
• Promote accountability, professional development, and consistent claims-handling practices while fostering an environment of collaboration and independence.
• Identify opportunities to improve workflows, operational efficiency, and the overall quality of member service.

Oversee Complex Claims and Litigation

• Personally manage complex, sensitive, and high-profile liability claims, including matters involving law enforcement agencies, municipalities, and civil rights litigation.
• Provide oversight of litigation strategy, working closely with defense counsel, IRMA's coverage attorney, executive leadership, and other legal resources.
• Apply relevant Illinois statutes and legal principles, including the Illinois Tort Immunity Act and Section 1983, when evaluating claims, coverage considerations, and litigation exposure.
• Review coverage documents, identify potential coverage issues, and coordinate with legal counsel to support appropriate determinations.
• Oversee settlement strategies, claims resolutions, and subrogation recovery efforts.
• Ensure timely and accurate reporting to reinsurers and excess insurance providers.

Contribute to Organizational Strategy and Member Services

• Analyze claims activity, litigation trends, and emerging risks to identify opportunities for loss prevention and improved member outcomes.
• Provide executive leadership with meaningful insights and recommendations related to claims exposure, operational performance, and risk management initiatives.
• Partner with other departments to develop and implement improvements to claims processes and member services.
• Provide consultation, education, and technical guidance to IRMA's municipal members.
• Serve as staff liaison to assigned Steering Committees and participate in committee and Board meetings as needed.
• Support IRMA's commitment to responsive, professional service and strong relationships with its members.

What We're Looking For

IRMA is seeking an experienced claims leader who combines strong technical knowledge with sound judgment, effective communication, and the ability to manage complex municipal liability matters.

Required Qualifications

• Bachelor's degree.
• Minimum of 7 years of experience handling liability claims and/or litigation.
• At least 3 years of supervisory or management experience.
• Experience managing liability claims and litigation involving municipalities or other public entities.
• In-depth knowledge of applicable Illinois law, including the Illinois Tort Immunity Act and Section 1983.
• Experience overseeing complex litigation matters, coordinating with legal counsel, and evaluating claims exposure.
• Strong analytical, negotiation, decision-making, and problem-solving skills.
• Ability to lead experienced claims professionals while independently managing complex and sensitive matters.
• Excellent communication and relationship-building skills, with a strong commitment to customer service.

Additional Experience That Would Be Valuable

• Experience working within an intergovernmental risk pool or municipal risk management organization.
• Background managing law enforcement liability, civil rights claims, or other complex public-entity litigation.
• Experience analyzing claims trends, recommending operational improvements, and supporting organizational risk management strategies.
• Experience collaborating with executive leadership, legal counsel, governing boards, or public-sector committees.

What Makes IRMA a Great Place to Work

IRMA recognizes the importance of meaningful work, professional development, and having time for life outside the office.

Employees benefit from a supportive environment where collaboration is encouraged, individual expertise is valued, and flexibility is part of the organizational culture.

Compensation and Benefits

• Competitive Base Salary: $115,000–$140,000 annually, depending on qualifications.
• Hybrid Work Schedule: Work remotely Mondays and Fridays, with in-office collaboration Tuesday through Thursday.
• Every Other Friday Off: Enjoy regularly scheduled three-day weekends.
• Pension Benefits: Participation in the Illinois Municipal Retirement Fund (IMRF).
• Health and Life Insurance: Employer-provided benefit offerings.
• Generous Time Off: A flexible time-off program that supports personal and family needs.
• Work-Life Balance: Additional scheduling flexibility when business needs allow.
• Performance Recognition: Eligibility for a discretionary, performance-based employee bonus program.
• Professional Development: Opportunities for continuing education, training, mentorship, and career growth.
• Supportive Culture: A collaborative, approachable team that values employee contributions and member service.

Make an Impact at IRMA

This position offers the opportunity to take ownership of an important claims function while working alongside experienced professionals and organizational leadership.

If you bring a strong background in municipal liability claims, litigation management, and team leadership, and are looking for an organization that values your expertise while supporting your professional and personal life, we encourage you to apply.

Join IRMA and help strengthen the claims services that support public entities and the communities they serve.

Additional Job Application Terms

This job is part of LinkedIn's Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia.

We're committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If you're a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don't hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in your job search.

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