Medical Support Assistant

Medical Support Assistant The Veterans Health Administration was seeking a Medical Support Assistant for Business Office services at the White River Junction VA Medical Center in White River Junction, VT. This position provides administrative support across VISN 1 / VA New England Healthcare System services, including scheduling, patient communication, insurance updates, VISTA data entry, document scanning, patient pre-registration, clinic support, and coordination within an interdisciplinary care delivery model. Location: White River Junction, VT Vacancies: 1 Salary: $36,735 - $59,978 per year Pay Scale & Grade: GS-3 to GS-5 Promotion Potential: GS-5 Work Schedule: Full-time, Monday - Friday, 8:00am - 4:30pm Appointment Type: Permanent Telework: Not available Remote/Virtual: Not available Travel Required: Not required Relocation Expenses: Not reimbursed Recruitment Incentive: Not authorized PCS: Not authorized Drug Test: Not required Security Clearance: Not required Position Sensitivity/Risk: Non-sensitive / Low Risk Background Check: Credentialing and suitability/fitness required Financial Disclosure: Not required Union Representation: Yes Supervisory Status: No Functional Statement: F03813 / F03812 / F01390 Key Responsibilities: Serve as a Medical Support Assistant in the VISN 1 / VA New England Healthcare System. Provide administrative support to increase scheduling and communication integrity across services. Collect and update insurance information from Veterans, family members, and other eligible patients. Prepare correspondence and memos as needed. Screen and receive phone calls courteously and timely. Determine the nature of requests and provide information using privacy rules and established clinic processes. Enter data accurately into VISTA. Scan applicable documents into VISTA Imaging within 24 hours of data entry. Promote Veteran registration for and use of My HealtheVet. Stock basic office supplies for the clinical area. Enter Veterans seeking emergent or urgent care and schedule appointments accurately. Use call lists to contact Veterans before scheduled visits and pre-register them. Update patient demographics. Communicate with adult and geriatric patients in a manner appropriate to cognitive, emotional, and chronological needs. Ensure appropriate VA forms are used correctly and applicable regulations are followed. Perform additional duties or tasks assigned by the supervisor to support efficient daily operations. Basic Qualifications: Must be a U.S. Citizen. Must be proficient in spoken and written English. No prior experience is required for the basic Medical Support Assistant qualification standard. Must have a high school diploma, GED, proficiency certificate, or equivalent qualifying education. No certification is required. Must be subject to a background/security investigation. Selective Service registration is required for males born after December 31, 1959. Must complete all application requirements and online onboarding requirements. Must provide acceptable identification for employment eligibility verification. Must participate in the seasonal influenza vaccination program as required for Department of Veterans Affairs health care personnel. Selected applicant will be required to serve a one-year or two-year trial period. Eligibility: This announcement was open to the public, including U.S. Citizens, Nationals, or those who owe allegiance to the United States. The two-page resume requirement did not apply to this position. Due to a critical staffing shortage, Veterans' preference was waived for this announcement under 38 U.S.C. 7412. This position is in the Excepted Service and does not confer competitive status. This announcement may be used to fill additional vacancies. GS-3 Qualification Requirements: Must meet the basic requirements. No additional experience or education beyond the basic requirements is required. GS-3 is an entry-level developmental Medical Support Assistant position requiring frequent and direct supervision. GS-4 Qualification Requirements: Must have one year of creditable experience equivalent to the next lower grade; or Must have one year of education above high school. Must demonstrate knowledge of basic medical terminology. Must be able to record patient messages and understand physician requests related to follow-up medical care. Must be able to meet, communicate, and interact courteously with patients, staff, and health care team members. Must be able to use office automation equipment and software, including scheduling systems, insurance collection systems, scanning software, phone systems, and electronic faxing programs. GS-5 Qualification Requirements: Must have one year of creditable experience equivalent to the next lower grade; or Must have two years of education above high school. Must demonstrate advanced knowledge of medical terminology sufficient to understand medical diagnoses, procedures, and clinical staff instructions. Must demonstrate customer service skills and the ability to identify and refer customer concerns appropriately. Must be able to operate computerized systems to enter, modify, and retrieve sensitive medical and patient identifying information. Must be able to schedule medical appointments in a clinical setting. Must be able to work independently on a wide variety of patient support duties. Must be able to communicate effectively and professionally in person, electronically, and by telephone with internal and external customers. GS-5 is the full performance level for this vacancy. Education: High school diploma, GED, proficiency certificate, or equivalent qualifying education is required unless covered under the grandfathering provision. Post-high school education may be used to substitute for experience at the GS-4 or GS-5 level. If using post-high school education to qualify, unofficial or official college transcripts were required with the application. If selected, proof of high school completion or equivalent must be provided before a firm job offer if not covered under the grandfathering provision. Foreign education must be supported by a certificate of foreign equivalency if used to meet qualification requirements. Physical Requirements: Must meet physical requirements under VA Handbook 5019. Required Documents: Resume Standard Clinical Resume Document uploaded into the restricted resume field Full resume or CV may be uploaded separately into the other document upload field without page limitation Transcript, if using post-high school education to substitute for experience at the GS-4 or GS-5 level Proof of high school completion or equivalent, if selected and not covered under the grandfathering provision SF-50 / Notification of Personnel Action, if current or former federal employee DD-214 / Statement of Service, if applicable SF-15, if applicable Cover letter, disability letter, license, PCS orders, performance appraisal, professional certification, separation notice, and other supporting documents, if applicable Benefits: Competitive salary with regular salary increases. 37 to 50 days of paid time off per year, including annual leave, sick leave, and federal holidays. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service, subject to approval. Up to 12 weeks of paid parental leave after 12 months of employment. Potential child care subsidy for eligible full-time employees after 60 days of employment. Federal retirement benefits, including a traditional pension and 401(k)-style plan with up to 5% VA contributions. Federal health, vision, dental, term life, and long-term care insurance options. Application Deadline: July 9, 2026 at 11:59 p.m. ET Status: Closed; reviewing applications This announcement for a Medical Support Assistant position at the White River Junction VA Medical Center closed on July 9, 2026. Applications are currently listed as being reviewed.