IT Training Manager

IT Training Manager Location: Austin, TX Job Overview The IT Training Manager leads the development and delivery of enterprise training programs supporting Epic clinical and business applications and associated digital technologies. This role partners with clinical, operational, and technical stakeholders to drive user adoption, workflow optimization, training strategy, and organizational readiness across the healthcare enterprise. Responsibilities Develop and maintain training programs and design education programs tailored to clinical and non‑clinical audiences. Create training materials including manuals, e‑learning modules, job aids, and quick reference guides. Align training content with clinical workflows and application functionality. Update training materials based on system enhancements, workflow changes, and user feedback. Ensure training supports organizational standardization and optimization initiatives. Manage project training requirements and scheduling of training resources. Verify project training tasks are completed within established project timelines. Deliver training and onboarding: facilitate classroom, virtual, and hands‑on training sessions; provide onboarding training for new hires across departments and roles. Deliver individual and group training for new clinics, departments, and operational initiatives. Deliver education supporting software updates and new Epic functionality. Provide at‑the‑elbow support for providers, clinical staff, and non‑clinical users. Lead resolution of training issues and operational challenges. Determine appropriate application assignments based on user roles and workflow requirements. Guide users through role‑specific workflows and operational procedures. Monitor user proficiency and application adoption. Manage training requests, access questions, and user support needs. Coordinate training logistics, schedule sessions, and manage training environments. Track attendance, training completion, and competency records. Maintain training documentation and related administrative records. Analyze training and workflow effectiveness, review organizational activities and operational data, and recommend quality improvements. Provide feedback supporting optimization of training environments and workflows. Maintain an understanding of organizational policies, ambulatory operations, and business workflows; align education with Epic application functionality and organizational processes. Collaborate with applications, informatics teams, project managers, department leaders, and super users to standardize content and align with organizational initiatives. Lead optimization of operational workflows through on‑site review and departmental support. Support strategic organizational goals through targeted training and workflow enhancements. Provide full‑cycle supervision for assigned training staff, conduct recruitment, onboarding, orientation, coaching, performance management, and employee development activities. Approve timecards, schedules, paid time off, and other routine personnel actions; address employee relations and performance concerns with HR. Participate in go‑live support, floor training during system implementations, and support training activities for vendors and external partners. Participate in change management and communication initiatives and professional development and credentialing activities. Qualifications – Required Bachelor’s degree in Business, Education, Health Informatics, Finance, or a related field. Minimum of five years of experience in training, scheduling, revenue cycle operations, healthcare information technology, or a related healthcare environment. Minimum of one year of experience supervising or managing staff. Knowledge of healthcare workflows and information system applications supporting multi‑specialty clinic operations, ambulatory surgery centers, research, and higher education. Experience developing and delivering instructor‑led, virtual, and hands‑on training programs. Experience managing training projects, schedules, and organizational learning initiatives. Strong leadership, presentation, facilitation, and communication skills. Prior experience in patient registration, revenue cycle, scheduling, and/or medical billing. Ability to develop training materials, job aids, and instructional documentation. Ability to manage multiple priorities while leading cross‑functional initiatives. Epic Certification in at least one module such as Professional Billing, Cadence, Prelude, with willingness to obtain additional Epic certifications. Qualifications – Preferred Master’s degree in Health Informatics, Instructional Design, Finance, Education, or a related field. Minimum of three years of experience supporting Epic Revenue Cycle, Cadence, Prelude, Professional Billing, or related application training. Experience with Epic applications and cross‑credentialed in multiple Epic modules. Experience leading healthcare technology implementations, workflow optimization, and organizational change initiatives. Instructional Design Certification or Adult Learning Certification. Salary Salary Range: Open Equal Opportunity Employer The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. #J-18808-Ljbffr University of Texas at Austin