Project Manager, Store Operations Technology

About the RoleThe Project Manager of Store Capabilities drives the execution and continuousimprovement of store-facing technology, tools, and operational initiatives across Gap Inc. stores. This role is responsible for delivering scalable solutions that improve store execution, enhance the associate experience, and support commercial outcomes.The Project Manager partners cross-functionally with Technology, Product, FieldLeadership and Store Operations to ensure initiatives are clearly defined, effectively communicated, and successfully adopted in the field. Acting as the voice of the field, this role ensures that strategies translate into practical, executable solutions that drive consistency and performance at scale.What You'll DoKey ResponsibilitiesLead execution of store capabilities and technology initiatives, including newreleases, enhancements, and issue resolution across storesDrive field readiness through clear, actionable communication, tools, and supportmaterials that enable consistent executionPartner cross-functionally with Technology, Product, HR, Communications, andStore Operations to align priorities and deliver integrated solutionsIdentify and implement process improvements that simplify store operations andreduce friction for field teamsMonitor, triage, and resolve store-facing issues, ensuring timely communicationand resolutionAnalyze performance data and field feedback to identify trends, inform decisions,and improve program effectivenessSupport change management efforts to drive adoption of new tools, processes, andcapabilitiesRepresent the voice of the field in all initiatives, ensuring solutions are practical,scalable, and drive business impactBehaviorsCenter on the Customer: Keeps the customer and associate experience at thecenter of decisions and solutionsCreate with Curiosity: Seeks to understand, simplify, and improve how storecapabilities show up for teams and customersCollaborate with Candor: Builds strong partnerships across teams, functions, andbrands to deliver resultsDrive What Matters: Focuses on high-impact work and takes ownership foroutcomesWho You AreBachelor’s degree or equivalent experience in retail operations, business, or relatedfield3–5+ years of experience in retail operations, store technology, or project/programmanagementExperience executing cross-functional initiatives in a fast-paced, multi-brand ormulti-channel environmentStrong analytical and problem-solving skills with the ability to translate insights intoactionEffective communication and influencing skills across all levels of the organizationProven ability to manage multiple priorities and deliver results in ambiguousenvironmentsProficiency in Microsoft Excel, PowerPoint, and Word; familiarity with AI and reporting toolspreferredRetail store experience or strong understanding of store operations preferred #J-18808-Ljbffr