Field Engagement Manager

1 week ago Be among the first 25 applicants About Agero: Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit Note : For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.

POSITION SUMMARY:

The Field Engagement Manager is a dynamic leader responsible for overseeing, developing, and guiding a team of Field Account Managers (FAMs). This role involves setting strategic objectives, driving team performance to meet and exceed revenue targets, fostering strong client relationships through effective team oversight, and ensuring seamless service delivery. The Field Engagement Manager will be instrumental in coaching, mentoring, and empowering the FAM team to excel in their individual territories and contribute to the overall success of the organization.

ESSENTIAL FUNCTIONS:

Team Leadership & Development: Lead, mentor, and coach Field Account Managers to elevate capabilities, professional development and overall engagement effectiveness. Provide proactive feedback, training and conduct scheduled performance reviews. Performance Management: Set clear standards, expectations and targets for individual and team performance. Monitor progress on key metrics (e.g., call activity, usage, revenue, retention etc.) to identify opportunities and celebrate successes. Strategic Planning & Execution: Collaborate with senior leadership to optimize territory sizing and location engagement activities. Partner with product teams to refine program design, forecasting and operational tactics. Ensure the FAM team effectively executes plans and strategies within assigned territory. ies. Client Relationship Oversight: Provide guidance to FAMs on effective scheduling, site engagement, training and program execution tactics. Remove obstacles to client level growth and FAM performance. Partner with client and internal stakeholder groups to resolve escalated business and operational challenges. Develop and maintain relationships with key market level leadership personnel. Sales Growth & Business Development: Drive team efforts to identify and pursue product upsell/cross sell opportunities while expanding account relationships. Ensure FAMs are effectively utilizing professional selling skills and overcoming objections to drive enrollment Reporting & Analytics: Oversee and ensure accuracy of engagement activity reporting. Track individual and team performance to identify trends and actionable insights. Monitor support systems, tools and dashboards to maintain operational readiness. Prepare and present executive reports. Cross-Functional Collaboration: Foster strong collaborative relationships between the FAM team and internal departments (e.g., Product, Support, Marketing, Engineering) to ensure seamless service delivery and client satisfaction. JOB SPECIFICATIONS & ROLE BASED COMPETENCIES - KNOWLEDGE, SKILLS AND ABILITIES: EDUCATION : Bachelor’s degree in Business, Management, or a related field (or equivalent experience). Additional certifications or training in client success or project management is a plus. EXPERIENCE: 5+ years of proven experience in sales or account management leadership. Documented track record of successfully leading new team development and/or related market startup activities. Demonstrated success managing market level product adoption and utilization activities in an agile and dynamic business operation. ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES): Leadership & Management: Ability to lead, develop and motivate high-performing account teams. Strong coaching, mentoring and enablement capabilities. Strategic Thinking: Ability to develop and execute market plans with defined resource utilization, territory assignment and outcomes. Effectively utilizes data and solid business judgement to define goals and drive execution. Strong financial and technology acumen. Communication & Interpersonal Skills: Excellent interpersonal and communication skills. A natural team builder with cross functional collaboration capabilities. Client Engagement & Problem Solving: Ability to orchestrate management of multiple client groupings and solution deployments across geographically dispersed markets. Anticipates and proactively addresses process breakdowns. And cultivates healthy long-term relationships with key stakeholders. Project Management: Ability to manage multiple client enablement projects, track timelines, and ensure effective delivery of key milestones. Systems and Data Tools: Experience working with CRM, Dealer Management Systems, and reporting dashboards. WORKING RELATIONSHIPS: Collaborates with product, engineering, sales, and marketing teams to execute client enablement initiatives. Develops trusted relationships with client contacts to support adoption and gather feedback. ADDITIONAL REQUIREMENTS: Field Engagement Manager supports Field Account Managers in developing strong relationships through regular in-market engagement, which involves consistent travel (up to 80%) within assigned territory (greater Atlanta and Georgia). Hiring In: United States: GA The anticipated closing date to submit applications for this role is August 29th 2025. The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees. National Pay Range: $100,000 USD - $130,000 USD Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. Family Support: Parental planning benefits to assist associates through life’s milestones. Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Business Development and Sales Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Agero, Inc. by 2x Sign in to set job alerts for “Engagement Manager” roles. 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