ServiceNow CSM Engineer

job summary: N/A

location: Telecommute

job type: Contract

salary: $60 - 70 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

• Create content showcasing product adoption sequencing and capabilities that are known to drive value for customers who have deployed them
• Publish the content to Community and YouTube channel
• Create product training content for ServiceNow Impact teams Includes a 101 level product overview explanation of common use cases and agentic capabilities
• Deliver training sessions for ServiceNow Impact teams based on the content created in the line above Include at least 1 live session in each geographic region and a recorded version
• Engage with customers to deliver architecture reviews customer capability reviews and advisorybest practice sessions with a goal of driving product adoption for Legal HR and S2P products
• Contact core account Impact team CSMs and CSEs of low adoption and undeployed customers to share adoption content and product training material
• Contact solution sellers and Impact team CSMs CSEs of customers renewing in the next 4 quarters to obtain renewal risk assessments and details
• Program manage crossteam initiatives value metrics Focus customer program Journeys adoption tracking downsell risk management
• Monitor reporting compliance SSFs and Tasks included in all plays and vanguards cases are updated at least onceweek
• Triage CRIR requests and risk signals to identify when PEx engagement is needed
• Report findings to team manager for prioritization
• Review and improve NowCreate content Deploy the product create the templatescontent publish to Best Practice Center clean up broken links remove outdated content
• Create customer story slides
• Work with Outbound Product Management to publish on the Sales Success Center

qualifications:

• Must have CSA Certification
• 8 years in a customer facing role as a Solution Architect TechnicalProcess Consultant Customer Success manager or additional related role
• 5 years of experience managing executive business stakeholders in a customer organization preferred
• 2 years of experience with the ServiceNow platform in a technical capacitydeveloper solution architect technical consultant or additional relevant role
• Knowledge of ServiceNow platform topics such as Playbooks Process Automation Designer and Integration Hub preferred
• Knowledge of ServiceNows integration tools and capabilities preferred
• 2 years of experience working with Legal or Contract Management processes or technology preferred
• Experience implementing ServiceNow Legal Contract Operations products strongly preferred
• Fanatical about customer success and tenacious about advising coaching and mentoring customers on our technology as well as the disciplines of procurement and supply chain
• Other skills which will help you succeed in this role data driven experience with value consultingrealization verbal and written communication talent content webinar development

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At OpenKyber, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, OpenKyber offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For applications and inquiries, contact:View email address on us.fitly.work