Front of House Supervisor

Front of House Supervisor The Front of House Supervisor is responsible for meeting or exceeding all standards of quality, productivity, and customer service to residents, prospective residents, and guests in all dining rooms in accordance with property policies and procedures. Additional responsibilities include hiring, evaluating, coordinating, motivating, monitoring performance, scheduling, and supervising department staff. The supervisor also provides recommendations to the Executive Director regarding staff evaluations, merit pay increases, reprimands, disciplinary actions, and terminations. Shift: Tuesday–Saturday Pay: $25 per hour Benefits Medical, Dental, and Vision benefits Vacation, Personal Day, Sick Pay, Holidays Complimentary Meals Bonus Opportunities Company Paid Life Insurance Team Member Discount Program (LifeMart) 401(k) Savings Plan with Company Match Recognition Programs Student Loan Refinancing Pet Insurance Employee Assistance Program Emergency Financial Assistance Responsibilities Supervise the service of meals to ensure maximum resident enjoyment of the dining experience and that the services are delivered to residents in a continuous, predictable, and efficient manner. Assist residents and other servers in all areas of resident meal service (salads, soup, entrees, beverages, desserts, etc.) as necessary. Ensure the dining room POS system is operating efficiently, accurately, and timely; troubleshoot problems that arise and train staff on the use of systems. Assure compliance with all proper serving techniques and etiquette (e.g., serving from left, clearing used dishes between courses). Supervise performance of all cleaning and side work in the dining room and kitchen areas, and establish and post side work assignments for all dining room personnel on all shifts. Chart and assign dining room sections for wait staff, if needed. Ensure proper setup of dining room tables and server stations with all utensils, china ware, glassware, sugars, salt, pepper, creamers, crackers, and refill beverage machines while also making coffee, juice, etc. as needed. Bus tables and return all dishes to the kitchen; clean tables and chairs after meals and sweep, vacuum, and pick up floor areas as needed; flip tables by replacing linens as needed. Maintain a clean, sanitary, and clutter‑free work environment at all times. Participate in formal and informal discussions to identify concerns and to confirm that recommended actions reinforce each resident’s full potential to live independently and age in place graciously. Actively participate in resident orientation programs, develop professional relationships with residents through conversation, and remain closely involved in resident transitions to the community during meal times to help ease anxiety and promote engagement. Assist with planning of food items for Activities, Marketing, and Special Events, as requested. Qualifications Must be eighteen (18) years of age. Must have a high school diploma or equivalent. College course or other education in food service and/or management preferred. Prefer one (1) year of experience working in a restaurant or similar environment. Prefer one (1) year of experience supervising and managing employees. Able to safely operate standard household equipment (dishwasher, iron, vacuum, washer, dryer). Able to operate a personal computer and be proficient in Microsoft Office programs (Word, Excel, etc.). Knowledge of and/or ability to learn the theory and practice of assisted living and dementia care. Able to work with seniors and patiently interact with cognitively impaired individuals. Able to be flexible, adapt and respond to change, make decisions in stressful situations, and prioritize tasks and projects. Able to analyze, solve, and respond to problems or concerns. Able to obtain and maintain valid first aid certification. Able to obtain and maintain valid Food Handler’s certification, as needed. Must pass a Criminal Background check and Health Screening tests, including a COVID‑19 Polymerase Chain Reaction (PCR) test within 72 hours of start date. For the health and safety of team members and residents, the employer may require vaccination, daily screening, surveillance testing, and the wearing of face coverings and other personal protective equipment (PPE) to prevent the spread of communicable diseases, per regulatory guidelines. Oakmont Management Group is an Equal Opportunity Employer. #J-18808-Ljbffr Ivy Living