Enterprise PMO Operations Manager

Enterprise PMO Operations Manager (ServiceNow SPM) Location: Atlanta, GA (Hybrid - 3 days onsite) Employment Type: Direct Hire Compensation: $113,000-$139,000 base + 5% bonus target Benefits: 401(k), paid vacation, vision, dental Role Summary The Technology & Operations (T&O) Enterprise PMO is standing up a centralized organization to govern portfolio operations across all T&O pillars. Strategic Portfolio Management (SPM) is the system of record that provides a unified operating picture of all work in flight so executive leadership, including the Chief Technology Officer, can see progress versus plan. The Enterprise PMO Operations Manager serves as the operational owner of Business-As-Usual (BAU) execution within SPM , acting as the leader of roadmap management, governance operations, and the enterprise support queue. This role is critical to ensuring the stability, adoption, and operational success of SPM during a period of high transformation and corporate separation activity. This is a hands‑on, customer‑facing SPM administrative and operations role supporting Program Managers, Directors, and Senior Directors. Key Responsibilities Strategic Portfolio & Roadmap Management - 30% Create and manage SPM roadmaps to ensure alignment with business objectives Drive visibility into progress versus plan while supporting technological innovation Ensure roadmap accuracy to support executive‑level reporting and decision‑making SPM Process & Governance Support - 60% Own and manage the SPM process and governance support queue Ensure timely and accurate resolution of all SPM-related support requests Proactively triage requests and determine proper resolution paths Drive support requests to closure or hand‑off to break/fix queues as appropriate through ServiceNow Serve as the front‑line operational steward of the SPM platform Provide real‑time support to Program Managers and leadership teams Walk Directors and Senior Directors through SPM via live screen sharing and system walkthroughs Knowledge Management - 10% Maintain the Enterprise PMO site in SharePoint Ensure content remains current and relevant, including: FAQs Operational playbook Knowledge articles Training documentation The Essentials Expert knowledge of SPM dashboard and roadmap configuration and management Self‑starter mentality with proactive ownership of support requests Strong customer‑facing soft skills that naturally put users at ease Ability to balance approachability with decisiveness to drive support requests to proper resolution Sound judgment in escalating or redirecting issues to appropriate break/fix teams High emotional intelligence with the ability to operate confidently with senior leadership Required Qualifications 12-18 months of hands‑on experience with ServiceNow SPM Experience in an administrative, operations, or governance‑focused role supporting SPM or Enterprise PMO tools Strong understanding of applied vs. direct tasks within SPM Prior experience supporting Program Managers, Directors, and Senior Directors Excellent written, verbal, and interpersonal communication skills Strong organizational and prioritization abilities in a fast‑paced environment Certifications SPM certification is NOT required . Organization is willing to sponsor SPM certification after hire . Why This Role Matters This role operates at the center of enterprise execution visibility and portfolio governance . As the organization moves through transformation and separation initiatives, this individual ensures that SPM remains a trusted, stable, and disciplined platform that leadership relies on to guide enterprise execution. Additional Information Mid‑Senior level • Full‑time • Information Technology and Project Management • Entertainment Providers #J-18808-Ljbffr