Service Coordinator/Dispatcher

$25 per hour

APPEL SERVICE COMPANY INC

Carmel, IN

Job Description

Responsibilities:

Answer multi-line phones, schedule appointments, assist customers with service requests
Schedule work orders & dispatch all service technicians
Process all warranty part claims
Schedule all final quality inspections after recent installations
Support/assist all office staff members
Manage customer database
Various typing, filing, mail merges, bulk mail projects
Additional administrative tasks as assigned

Requirements:

Full-time availability- 40 hour work week
3+ years customer service & administrative experience
Proficient in Office 365 (Word, Excel, Outlook) & able to learn other computer programs easily
Excellent verbal & written communication skills
Ability to multi-task in a fast paced environment
Superior customer service skills
Ability to work independently & effectively in a team environment
Detail oriented, hardworking & self-motivated
Possess strong organizational & time management skills
Ability to prioritize & meet deadlines
Experience in HVAC industry a plus!

Compensation & Benefits:

Up to $25/hr based on experience
Health reimbursement
Disability insurance/life insurance
401K retirement savings plan with 10% company match
Holiday/vacation paid time off
Annual bonus
Pension fund

Company Description

Appel Heating & Air Conditioning is a local, family-owned HVAC business based in Carmel, Indiana which services the entire Indianapolis Northside. At Appel Heating & Air Conditioning, everybody wins! We are dedicated to excellent customer satisfaction and an honest approach to solving all HVAC needs. Over the past 78 years, Appel Heating & Air Conditioning has become the area’s best-rated, most-trusted heating and air conditioning specialists. Our employees love our positive work culture, great benefits and friendly team.

Company Description

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Vacancy posted 10 days ago

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