Customer Service Representative - Full Time

Customer Service Representative

Come join our team at Corona Regional Medical Center, Corona, Ca. The customer service rep is responsible for querying all persons entering the hospital based upon a set of standardized questions related to their current health status prior to allowing entry into the building. The screener will assure each person practices hand hygiene, and is wearing appropriate personal protective equipment, and completes the required question set. Visitors will be evaluated and directed appropriately. During non-busy times, the screener will complete other duties such as logging of patient belongings, infectious disease review and reporting, data tabulation, report generation, and other duties as assigned.

Corona Regional Medical Center is a 238-bed community hospital network comprised of a 160-bed acute care hospital and a 99-bed rehabilitation campus. It is certified by The Joint Commission, employs more than 1,250 trained healthcare workers and has a medical staff of approximately 347 physicians representing more than 40 specialties.

Position Summary: The customer service rep will be responsible for establishing a welcoming and professional atmosphere for all clients, customers, and employees. The CSS will be responsible for querying all guests based upon a set of standardized questions in accordance with service excellence standards. The CSS will serve as a liaison to hospital staff and assist visitors and patients by anticipating their needs (ie. wayfinding, assistive transportation) in addition to efficiently addressing all guest services matters. Expected to promote teamwork and quality service through daily communication and coordination with other departments. The CSS will develop and maintain positive work relationships by upholding our mission, vision, and values. As the first point of contact, the CSS will remain alert, monitoring all activities and emergencies in the lobby and surrounding areas, resolving and/or escalating as required. Additionally, other duties include data collection, report generation, rounding on lobby areas, and other duties as assigned.

Benefits include: Tuition Reimbursement. Career development opportunities across UHS and our 300+ locations! Diverse programming to expand your experience. HealthStream online learning catalogue with plenty of free CEU courses. Competitive Compensation & Generous Paid Time Off. Excellent Medical, Dental, Vision and Prescription Drug Plans. 401(K) with company match and discounted stock plan. Pet Insurance. SoFi Student Loan Refinancing Program

Qualifications: Good customer service and communication skills. Ability to adapt quickly to change in a positive manner. Ability to communicate effectively, both verbally and non-verbally. Positive attitude. Able to work in an organized and efficient manner. Ability to use computer and Microsoft Office. Ability to exercise initiative while remaining within job description boundaries. Attention to detail, accuracy and ability to maintain confidentiality. Must demonstrate effective interpersonal skills, oral and written communication skills in the English Language. One year of customer service experience preferred. High school diploma or equivalent. Health care or caregiver training, preferred.

About Universal Health Services: One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.