Field Support Specialist

Job Description

The largest Automotive retailer in the world is looking for ITS Support Specialists / Field Engineer to support their dealerships across the Anchorage, AK area. This Support Engineer will start their day by reviewing system health reports and addressing any urgent IT issues. They will ensure smooth operation of Windows hardware and software, and troubleshoot any Cisco device issues as well. A significant part of the role involves traveling to dealerships within your metropolitan area to handle on-site issues and prevent potential IT problems. This individual will also be responsible for supporting dealerships in the area as well, with all travel expensed through the company. This role supports locations in Anchorage, Fairbanks, Wasilla, and Seattle, WA. Regular travel is required. You will also work on network improvements and preventative maintenance tasks. You'll end your day by documenting work and communicating the day’s IT issues and resolutions to stakeholders, with action items to come or that have been completed. This role requires a proactive approach, strong problem-solving skills, and frequent travel. The goal is to not just fix IT issues, but to anticipate and prevent them, ensuring system efficiency and security.

Skills and Requirements

-5+ years of Field Engineer or ServiceDesk Tier II experience -5+ years of Windows Hardware Support experience -5+ years of basic desktop support (windows) -5+ years of switch and router experience -5+ years of Azure AD experience -5+ years of Cisco telephony experience -5+ years of ServiceNow ticketing system experience -5+ years of remote management software experience -Automotive industry experience -Experience with printer troubleshooting -Experience with multifactor authentication (MFA) -ITIL Certification -Experience working across numerous locations -Experience updating scripts through windows

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to View email address on click.appcast.io.