IT Specialist

IT Support Specialist

Richmond, VA

Work Schedule: This is a full-time, exempt (hourly) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

The IT Specialist will provide onsite and remote technical support for IT hardware, software, and network systems within 75 miles of Richmond, VA territory. When travel is required a company vehicle is provided.

Job Responsibilities:

• Install, configure, and maintain Labcorp-owned hardware for IOPs, PSCs, and client-facing systems; document asset tags
• Perform on-site troubleshooting for hardware, software, and network issues; use remote access tools when applicable
• Responsible for technical support of Labcorp's client-based IT products (ex. LabCorp LINK and TOUCH
• Travel within assigned territory to complete support tickets and installations; document time, mileage, and task status
• Provide first-level technical support for Windows desktops/laptops, local and network printing, networks (LAN, WAN, WLAN), and specialty/proprietary lab systems.
• Troubleshoot and resolve technical issues completely and accurately; provide training to end-users as needed.
• Follow RMA processes for equipment returns and support security initiatives by replacing outdated hardware.
• Maintain compliance with company policies and security standards during all service activities
• Process hardware/software requests including ordering, setup, installation, and testing.
• Collaborate and route advanced/second-level system issues to the appropriate internal teams.
• Assist with specialty laboratory system support and configuration.

Minimum Qualifications:

• AS Degree in Computer Science, Information Technology, Information Systems, Computer Engineering or Cyber Security
• 1 year or more of experience providing desktop, network, or IT support in a corporate or laboratory environment.
• 1 year or more of experience with networking, hardware/software installation, setup, and troubleshooting.

Preferred Qualifications

• BS Degree in Computer Science Information Technology, Information Systems, Computer Engineering, Cyber Security
• 1 year or more experience supporting laboratories or healthcare IT systems
• 1 year or more experience supporting a multi-location IT support environment

Additional Job Standards:

• Strong commitment to providing excellent customer service
• Excellent communication skills
• Ability to work in client-facing environments and maintain professional communication
• Ability to work within a team environment and independently while prioritizing multiple tasks in a high-demand environment.
• Able to pass standard motor vehicle background screen

Pay Range: $22.00-$32.00 per hour All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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