Client Retention Representative (B2B Sales) - Cleveland, OH

Job Description

Job Description

Build a Career Helping Local Businesses

Every day, you’ll meet with local business owners, help them reduce their energy costs, and build long-term customer relationships that can continue generating income through future renewals.

Universal Energy Solutions is hiring full-time Client Retention Representatives to join our Cleveland team, serving businesses throughout the Greater Cleveland area.

In this role, you’ll work directly with business owners to review their electricity and natural gas supply plans, introduce competitive supplier options, and recommend solutions that fit their business needs. You’ll primarily support existing customer relationships while continuing to grow your portfolio through new business development.

Unlike many customer-facing positions where every month starts over, you’ll build a book of business that can continue generating recurring income through customer renewals and long-term relationships.

As we continue expanding into new markets across the country, we’re looking for motivated professionals who want to grow with us.

Why This Opportunity Is Different

Many customer service and sales jobs focus only on solving today’s problem.

Here, you’ll build lasting relationships with local business owners while creating a customer portfolio that can continue producing income through future renewals and residual commissions.

Many of our Client Retention Representatives have built long-term careers with us because they’ve developed trusted relationships with customers who continue working with them year after year.

We also believe the best leaders are developed from within. As we continue expanding into more than 20 additional markets over the next few years, we’re creating new leadership opportunities for Client Retention Representatives who want to grow into management roles.

What You’ll Do

Your day begins at the office, where you’ll connect with your team, prepare for the day ahead, and follow up with existing customer accounts before heading into your assigned territory.

From there, you’ll spend your day meeting with local business owners, helping them identify opportunities to reduce their energy costs, strengthening existing customer relationships, and continuing to grow your own customer portfolio.

• Build lasting relationships with existing commercial customers.
• Meet face-to-face with local business owners and decision-makers.
• Review current electricity and natural gas supply plans.
• Help businesses identify opportunities to reduce their energy costs.
• Recommend energy supplier options based on each customer’s needs.
• Support customers through future renewals and ongoing energy needs.
• Develop new business opportunities between customer appointments.
• Build and grow your own portfolio of commercial accounts.
• Travel throughout an assigned territory (typically within a 30-mile radius of the office).

Is This a Good Fit for You?

Successful Client Retention Representatives come from a variety of backgrounds, but they all enjoy working with people, building relationships, and helping customers find solutions.

Many of our top performers previously worked in customer service, retail, hospitality, banking, sales, or other customer-facing roles. Former athletes also tend to excel because they’re competitive, coachable, and motivated by achieving goals.

If you’re someone with a strong work ethic, a positive attitude, and the drive to continually improve, we’ll provide the training and support to help you succeed.

You bring the work ethic. We’ll provide the training.

Compensation

We offer two compensation paths designed to support both experienced professionals and those building their careers.

Base Pay + Commission

• Weekly base pay while you build your customer portfolio
• Uncapped commission opportunities
• Ideal for Client Retention Representatives who benefit from consistent income while building momentum

Commission-Only

• Maximum earning potential with uncapped commissions and residual income
• Recommended for experienced professionals who are ready to hit the ground running

Typical first-year earnings range from $55,000-$90,000, with many Client Retention Representatives earning around $70,000 during their first year.

Top-performing Client Retention Representatives have earned over $120,000 in their first year , and many long-tenured team members continue earning well into six figures by building and maintaining strong customer relationships.

As your customer portfolio grows, many Client Retention Representatives naturally transition to the commission-only plan because it provides greater long-term earning potential.

Paid Training & Career Development

Whether you’re already experienced in sales or transitioning from another customer-facing career, we’ll provide hands-on training, ongoing coaching, and mentorship to help you build long-term success.

Our proven sales system will teach you how to confidently meet with business owners, uncover opportunities to help their businesses, and build lasting customer relationships.

Our goal isn’t simply to help you make your first sale—it’s to help you build a successful career.

About Universal Energy Solutions

Universal Energy Solutions helps businesses reduce their energy costs by connecting them with competitive electricity and natural gas supplier programs.

UES Careers is the recruiting arm of Universal Energy Solutions, supporting hiring across our growing nationwide network of independently owned and operated offices.

Requirements

Required

• Valid driver’s license
• Reliable personal vehicle
• Authorized to work in the United States
• Comfortable meeting with business owners face-to-face

Preferred

• Previous experience in sales, customer service, retail, hospitality, or another customer-facing role
• Self-motivated with strong communication and organizational skills

Benefits

Compensation & Rewards

• Multiple compensation paths designed to support your career goals
• Paid training
• Weekly payouts
• Uncapped commission opportunities
• Residual commission income

Career Development

• Ongoing coaching and mentorship
• Promote-from-within culture
• Leadership advancement opportunities

Additional Benefits

• Health benefits after eligibility requirements are met
• Supportive team environment