Mortgage Loan Originator

The primary purpose of this position is to assist TBACU to live out its mission, “To serve our community and build trusted relationships.” A key component of this service is to identify members’ needs and provide appropriate TBACU product solutions which ultimately helps grow the credit union. To adequately and effectively serve members and TBACU’s staff by providing prompt and accurate financial data and maintaining financial security.

This position drives growth in new mortgage loan applications by proactively developing and maintaining referral relationships within the community, specifically with the real estate community; making sales calls to prospective members; and providing timely and accurate service in accordance with credit union service standards. Build trust by listening to members’ goals, identifying appropriate mortgage solutions, explaining next steps clearly, and maintaining communication throughout the entire mortgage process.

Compensation will be commensurate with experience and is an hourly non-exempt base rate plus monthly incentive earning potential.

Ensuring outstanding service to internal and external members is delivered in alignment with our Service Standards which state.

• I will provide an immediate and friendly greeting.
• I will service you with a smile.
• I will address you by name.
• I will give you my full attention.
• I will make recommendations to improve your financial well-being.
• I will treat you with courtesy and respect.
• I will thank you for your business.
• I will respond to messages before the end of the day.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must satisfactorily perform each essential duty.

The primary purpose of this position is to assist TBACU to live out its mission, “To serve our community and build trusted relationships.” A key component of this service is to identify members’ needs and provide appropriate TBACU product solutions which ultimately helps grow the credit union. To adequately and effectively serve members and TBACU’s staff by providing prompt and accurate financial data and maintaining financial security.

This position drives growth in new mortgage loan applications by proactively developing and maintaining referral relationships within the community, specifically with the real estate community; making sales calls to prospective members; and providing timely and accurate service in accordance with credit union service standards. Build trust by listening to members’ goals, identifying appropriate mortgage solutions, explaining next steps clearly, and maintaining communication throughout the entire mortgage process.

Compensation will be commensurate with experience and is an hourly non-exempt base rate plus monthly incentive earning potential.

Ensuring outstanding service to internal and external members is delivered in alignment with our Service Standards which state.

• I will provide an immediate and friendly greeting.
• I will service you with a smile.
• I will address you by name.
• I will give you my full attention.
• I will make recommendations to improve your financial well-being.
• I will treat you with courtesy and respect.
• I will thank you for your business.
• I will respond to messages before the end of the day.

ESSENTIAL FUNCTIONS

• Originate mortgages, home equity loans, and vacant land loans, providing service to members in accordance with credit union service standards.
• Build positive relationships with members by assessing needs and recommending appropriate financial solutions.
• Maintain communication with members throughout the mortgage process, follow up on outstanding needs, explain next steps, and provide timely updates in accordance with credit union service standards.
• Develop and maintain an active business-development presence by regularly meeting with real estate professionals, builders, community partners, and prospective members; attending relevant community and industry events; conducting outreach; and following up on referral opportunities.
• Achieve established expectations for mortgage production, portfolio growth, new member relationships, referral partner development, community engagement, and member service.
• Assess mortgage lending needs and evaluate loan applications and supporting documentation to determine whether the loan meets secondary market guidelines and/or portfolio loan acceptable risk. Obtain information through applicant interviews or review of online applications. Review areas include, but are not limited to, income and employment, credit history and current liabilities, assets and down payment, property eligibility, appraisal, and title commitment.
• Maintain working knowledge of Fannie Mae and portfolio loan underwriting guidelines relevant to assigned loan origination responsibilities.
• Refer proposed loan decisions to appropriate level of management, making recommendations for approval or denial.
• Provide mortgage and home equity applicants with proper disclosures in a timely fashion, in accordance with CFPB and compliance regulations.
• Maintain confidentiality by avoiding unauthorized disclosure of member information.
• Comply with all requirements of the Mortgage Loan Originator Compensation Plan.
• Maintain current job knowledge through educational opportunities, professional publications, personal networks, and participation in professional organizations.
• Ability and willingness to attend business-development, community, and industry events, including occasional events outside regular business hours.
• Participate in Continuing Education courses and comply with S.A.F.E. Act.
• Register on the NMLS system as a lender with TBA Credit Union.
• Maintain knowledge of and compliance with applicable lending regulations, credit union policies, security expectations, confidentiality requirements, and required regulatory standards.
• Maintain comprehensive knowledge of credit union products and services.
• Meet established position expectations.
• Ability to be bonded.
• Ability to clear credit and criminal history check, including an NMLS background check.
• Compliance with the U.S Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures.
• Compliance with the Gramm-Leach-Bliley Act and the Credit Union’s Information Security program, maintaining the privacy security of information, systems, and locations.

DUTIES & RESPONSIBILITIES

The following statements are intended to describe the general nature and level of work being performed by the position. It is not intended to be exhaustive list of all duties, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.

• Maintain regular communication with active members to support a timely and positive service experience.
• Maintain an organized pipeline of prospects, applications, referral sources, and follow-up activities, documenting activity accurately in designated mortgage and relationship-management systems.
• Provide information to the membership on real estate loan types, terms, rates, and documentation needed to be considered for a loan.
• Review disclosures with members, ensuring they are familiar with terms of the loan, scheduled payments, collateral, lien perfection, rates, insurance, and other conditions associated with the loan.
• Complete denial-form processing for all declined loans.
• Answer phone and electronic loan inquiries in a timely fashion.
• Promote credit union products and services when appropriate.
• Provide routine information on credit union products and services.
• Accurately prepare or organize documents, files, and other related loan documentation.
• Participate with processing department in obtaining additional information when necessary.
• Deliver and review Closing Disclosure with members prior to closing date, if applicable.
• Attend closing with members representing credit union in professional manner, if/when applicable.
• Maintain accurate records and supporting documentation in mortgage systems.
• Participate in training, educational opportunities, credit union events, and department initiatives as needed.

REQUIRED QUALIFICATIONS & EXPECTATIONS

The requirements listed below are representative of the expectations of the person performing this job.

• Demonstrate a high level of trust, diplomacy, confidentiality, and discretion.
• Ability to assess difficult situations and remain calm under pressure.
• Service focused behavior with strong commitment to excellence.
• Communicate clearly and professionally through active listening, verbal communication, and written communication.
• Build positive, cooperative working relationships and represent TBA Credit Union in a professional, service-focused manner.
• Manage time, priorities, and workload effectively while meeting deadlines, adapting to changing needs, and maintaining accuracy and follow-through.
• Work independently, use sound judgment, and make thoughtful decisions while maintaining attention to detail.
• Demonstrate curiosity, initiative, and willingness to learn new technology, digital tools, systems, and applications.
• Make recommendations concerning changes to lending policies and procedures.
• Sound understanding of math applications.
• Knowledge of Federal and State regulations affecting mortgage lending.
• Extensive knowledge of all types of mortgage loan programs.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift up to 25 pounds.
• Able to sit or stand for 2-4 hours at a time.

WORK ENIVORNMENT

• Hybrid work environment is available based on the needs of the department.
• Must maintain a neat and orderly work area.
• Protect the confidentiality of credit union employees and members by locking doors or removing items from desk/workstation when away.
• Travel between branches and in the community.

EDUCATION & EXPERIENCE

• High school graduate or equivalent, required.
• Associate or bachelor’s degree, preferred.
• Three or more years of origination, servicing and/or underwriting experience with demonstrated results, preferred.
• Proficiency in Microsoft Office/Office 365 and the ability to learn and use mortgage loan software, digital tools, and related applications are required.

INTENT AND FUNCTION OF POSITION DESCRIPTIONS

All descriptions have been reviewed to ensure that essential functions and basic duties have been included. Position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. In no instance should duties outlined be interpreted as all inclusive. Additional functions, duties and requirements may be assigned as deemed appropriate.